About Etsy
Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools.
What are the benefits of using the Etsy app?
By connecting your Etsy account to eDesk, you will get notified of customer messages in the form of tickets where you can assign it to agents, add SLA and order notes, and attach an order number so you can manage them directly within eDesk
You can also attach the order number within the ticket to see the relevant Etsy customer data on the right-hand side of every single ticket.
All your Etsy orders can be consulted directly on the Orders screen in eDesk.
