Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

See all our customer stories below.

How Wetsuit Outlet improved customer response times by 38% with eDesk

How Wetsuit Outlet improved customer response times by 38% with eDesk
With Susie Waghorn, Head of Customer Service, Wetsuit Outlet

How eDesk helped Sauder create a connected customer experience

eDesk makes it easier for Sauder to maintain their Center of Excellence recognition, one of the most prestigious awards in the customer service and support industry. The award recognizes their superior customer service performance metrics compared with their industry peers.

How eDesk helped Cymax Group centralise multichannel customer support

eDesk has helped the team at Cymax to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined and the customer support team now works primarily within one inbox.

How eDesk helped Q-Parts24 to drive and scale their business

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen
Customer Services Manager, Superdry

Discover how CarParts.com improved customer response times using eDesk

Discover How CarParts.com Improved Customer Response Times By 10.2% Using eDesk

How MyBoatStore streamlined customer service when support tickets dramatically increased

MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.

How eDesk helped Trainz.com to triple revenue with extraordinary customer support

eDesk helped Trainz.com to achieve much-needed transparency of all customer queries and deliver standardised responses to common queries.

Discover how eDesk helps right deals UK respond to messages five times faster than previous helpdesk

Right Deals UK uses eDesk’s centralised inbox to gather all website, marketplace and social messages into one place. The support team can now respond to messages five times faster than their previous helpdesk solution. With eDesk Feedback, the company has obtained ‘eBay Top Rated Seller’ status and maintains a feedback rating of 97.8%.

How eDesk helped Tekeir(TV Tech) streamline customer support and become 60% more efficient

Tekeir uses eDesk to cut customer response times by days and support international customers with automatic translations.

Hickies: How an Innovative Shoe Accessory Company Scales Its Customer Support

As Hickies sales grew, so did its need for an ecommerce help desk. See how eDesk helped the shoe accessory company scale its customer support.

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

Jerry Kavesh CEO, Silver Canyon Boots

“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”

Soo Lee
Ecommerce Operations, Neo Chair

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customer stories

Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

eDesk helps eCommerce businesses, just like you, deliver seriously extraordinary customer service

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