We’re thrilled to kick off our first monthly product updates with a bang. Over the past month, our team has been hard at work, bringing
Customer support for eCommerce is witnessing a step-change in performance, with upwards of 46% of incoming queries being “handled” by AI and early adopters reporting
As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform
eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa
Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue
CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021. I am delighted to share
In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to
The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat
eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed
Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our
IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have
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