eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com The customer support platform for businesses serious about eCommerce Fri, 18 Aug 2023 16:37:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.5 https://www.edesk.com/wp-content/uploads/2021/12/cropped-edesk-e-avatar-32x32.png eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com 32 32 Shopify’s Marketplace Connect (Formerly Codisto) – What Is It and What Does it Do? https://www.edesk.com/blog/shopifys-marketplace-connect-what-is-it/ Thu, 17 Aug 2023 12:19:51 +0000 https://www.edesk.com/?p=55070 Have you ever wanted to sell on the world’s biggest marketplaces, while managing all the orders with Shopify? With Amazon accounting for more than a third of total online sales, it’s understandable that sellers would want a slice of the lucrative marketplace pie. Well now, you can. Shopify has recently acquired and re-launched an app […]

The post Shopify’s Marketplace Connect (Formerly Codisto) – What Is It and What Does it Do? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Top 7 Help desk apps for BigCommerce in 2023 https://www.edesk.com/blog/best-help-desk-apps-bigcommerce/ Thu, 03 Aug 2023 15:47:04 +0000 https://www.edesk.com/blog/best-help-desk-apps-bigcommerce/ Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales, the answer’s yes. Whether you’re looking to free up the time you spend on manual tasks or boost your customer satisfaction rates, having a help desk for your eCommerce store […]

The post Top 7 Help desk apps for BigCommerce in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> July Product Roundup: External Ticket Sharing, Klaviyo Integration, Shopify Returns and More! https://www.edesk.com/blog/july2023-product-update-blog/ Mon, 31 Jul 2023 13:37:01 +0000 https://www.edesk.com/?p=53879 We’re thrilled to kick off our first monthly product updates with a bang. Over the past month, our team has been hard at work, bringing to life a suite of game-changing features and integrations aimed at revolutionizing your customer support and skyrocketing your eCommerce success. Imagine a world where external ticket sharing seamlessly transforms the […]

The post July Product Roundup: External Ticket Sharing, Klaviyo Integration, Shopify Returns and More! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Top 7 Help Desk Apps for Shopify in 2023 https://www.edesk.com/blog/best-help-desk-apps-for-shopify/ Thu, 27 Jul 2023 10:32:21 +0000 https://www.edesk.com/blog/best-help-desk-apps-for-shopify/ Attracting customers to your Shopify store is one thing. But keep them coming back for purchase after purchase? That’s much more challenging. However, with the probability of selling to an existing customer standing at a whopping 60-70%, it’s much easier to turn a profit with a large, loyal customer base than it is by constantly […]

The post Top 7 Help Desk Apps for Shopify in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Top 10 Ways to Use AI in eCommerce Customer Support https://www.edesk.com/blog/top-10-ways-to-use-ai-in-ecommerce-customer-support/ Fri, 07 Jul 2023 19:43:56 +0000 https://www.edesk.com/blog/top-10-ways-to-use-ai-in-ecommerce-customer-support/ From providing out-of-hours support to replying hands-free, here are 10 ways to use AI in eCommerce customer support.

The post Top 10 Ways to Use AI in eCommerce Customer Support appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Prime Day 2023: Customer Service Best Practices + Tips for Sellers https://www.edesk.com/blog/amazon-prime-day-customer-service/ Wed, 28 Jun 2023 19:43:46 +0000 https://www.edesk.com/blog/amazon-prime-day-customer-service/ Are you ready for Amazon Prime Day 2023? Follow our Amazon Prime Day customer service best practices to slay this year’s shopping extravaganza!

The post Amazon Prime Day 2023: Customer Service Best Practices + Tips for Sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> AI is Set to Revolutionize Customer Support for eCommerce https://www.edesk.com/blog/ai-revolutionize-customer-support-ecommerce/ Tue, 27 Jun 2023 20:01:52 +0000 https://www.edesk.com/blog/ai-revolutionize-customer-support-ecommerce/ Customer support for eCommerce is witnessing a step-change in performance, with upwards of 46% of incoming queries being “handled” by AI and early adopters reporting 4x efficiency improvements. We recently unveiled our latest AI suite designed specifically for eCommerce merchants. Within just a few weeks of launch we’re already seeing indications that AI is poised […]

The post AI is Set to Revolutionize Customer Support for eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Set Up a Strong Marketing Strategy for eCommerce Startups and New Online Stores https://www.edesk.com/blog/how-to-set-up-ecommerce-startup-marketing-strategy/ Fri, 23 Jun 2023 20:31:30 +0000 https://www.edesk.com/blog/how-to-set-up-ecommerce-startup-marketing-strategy/ From understanding your target customer to addressing pain points, learn how to set up an effective marketing strategy for your new eCommerce store.

The post How to Set Up a Strong Marketing Strategy for eCommerce Startups and New Online Stores appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Webinar: How to Use Automation to Increase Amazon Prime Day Sales https://www.edesk.com/blog/webinar-amazon-prime-day-automation/ Wed, 21 Jun 2023 16:28:59 +0000 https://www.edesk.com/blog/webinar-amazon-prime-day-automation/ Are you sure you're ready for Amazon Prime Day? Learn how automation can help you improve response rates, keep up with pricing, maximize profits, and more.

The post Webinar: How to Use Automation to Increase Amazon Prime Day Sales appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 20+ Customer Loyalty Statistics (How to Keep Shoppers Coming Back) https://www.edesk.com/blog/customer-loyalty-statistics/ Wed, 31 May 2023 04:36:38 +0000 https://www.edesk.com/blog/customer-loyalty-statistics/ From the power of great customer service to the cost of poor support, here are 20+ customer loyalty statistics that you need to know.

The post 20+ Customer Loyalty Statistics (How to Keep Shoppers Coming Back) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon vs eBay: Which Marketplace Should You Sell On? https://www.edesk.com/blog/amazon-vs-ebay-compare/ Wed, 24 May 2023 13:01:04 +0000 https://www.edesk.com/blog/amazon-vs-ebay-2/ Trying to compare Amazon vs. eBay? Discover which marketplace is the best fit for your eCommerce business.

The post Amazon vs eBay: Which Marketplace Should You Sell On? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What is eCommerce personalization and why should you care? https://www.edesk.com/blog/ecommerce-personalization/ Wed, 17 May 2023 23:20:57 +0000 https://www.edesk.com/blog/ecommerce-personalization/ If you want to make more sales and encourage brand loyalty, eCommerce personalization is the key to success. Here's everything you need to know.

The post What is eCommerce personalization and why should you care? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Future of eCommerce Begins Today: Introducing eDesk AI https://www.edesk.com/blog/edesk-ai/ Tue, 09 May 2023 12:07:50 +0000 https://www.edesk.com/blog/edesk-ai/ We are thrilled to announce the launch of eDesk AI. This revolutionary software ushers in the next generation of customer support for eCommerce.

The post The Future of eCommerce Begins Today: Introducing eDesk AI appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 30 Customer Service Stats eCommerce Sellers Shouldn’t Ignore https://www.edesk.com/blog/30-customer-service-stats-ecommerce/ Fri, 05 May 2023 06:04:43 +0000 https://www.edesk.com/blog/30-customer-service-stats-ecommerce/ Curious about customer service stats for 2023? From the value of great support to the evolution of AI, here's what eCommerce sellers need to know.

The post 30 Customer Service Stats eCommerce Sellers Shouldn’t Ignore appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Why Online Customer Reviews are the Ultimate Salesperson for eCommerce https://www.edesk.com/blog/online-customer-reviews-salesperson-for-ecommerce/ Tue, 02 May 2023 14:43:28 +0000 https://www.edesk.com/blog/online-customer-reviews-salesperson-for-ecommerce/ From increasing sales and brand awareness to improving SEO and saving money, here's why positive eCommerce reviews are key to your brand's success.

The post Why Online Customer Reviews are the Ultimate Salesperson for eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> AI Use Cases in eCommerce: Boost Every Aspect of Your Business https://www.edesk.com/blog/ai-use-cases-in-ecommerce/ Mon, 01 May 2023 23:11:13 +0000 https://www.edesk.com/blog/ai-use-cases-in-ecommerce/ Curious about AI use cases in eCommerce? You're not alone. Here are 10 ways to use artificial intelligence to improve every facet of your business.

The post AI Use Cases in eCommerce: Boost Every Aspect of Your Business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 3 Time-Saving Tips for Customer Service Automation https://www.edesk.com/blog/3-time-saving-tips-for-customer-service-automation/ Wed, 26 Apr 2023 18:53:25 +0000 https://www.edesk.com/blog/3-time-saving-tips-for-customer-service-automation/ From auto-responders to artificial intelligence (AI), here are 3 ways to save loads of time using customer service automation.

The post 3 Time-Saving Tips for Customer Service Automation appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Groundbreaking Benefits of AI in eCommerce https://www.edesk.com/blog/benefits-of-ai-in-ecommerce/ Tue, 25 Apr 2023 18:30:12 +0000 https://www.edesk.com/blog/benefits-of-ai-in-ecommerce/ Everyone is talking about artificial intelligence these days, and for good reason. Learn about the incredible advantages of using AI in eCommerce.

The post The Groundbreaking Benefits of AI in eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Customer Loyalty and Retention: The Pitfalls of a Bad Approach https://www.edesk.com/blog/customer-loyalty-and-retention-pitfalls/ Fri, 21 Apr 2023 01:06:37 +0000 https://www.edesk.com/blog/customer-loyalty-and-retention-pitfalls/ Discover the consequences of a poor customer loyalty and retention strategy. Plus get tips on how to avoid these pitfalls for your business.

The post Customer Loyalty and Retention: The Pitfalls of a Bad Approach appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Customer Service for eCommerce: Top 10 Tips You Need to Know https://www.edesk.com/blog/customer-service-for-ecommerce-tips/ Tue, 18 Apr 2023 15:04:10 +0000 https://www.edesk.com/blog/customer-service-for-ecommerce-tips/ Customer service for eCommerce doesn't have to be so time-consuming or stressful. Use this cheat sheet with our top 10 customer service tips for online sellers.

The post Customer Service for eCommerce: Top 10 Tips You Need to Know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best Shopify Customer Service Apps in 2023 https://www.edesk.com/blog/shopify-customer-service-apps/ Mon, 17 Apr 2023 15:00:52 +0000 https://www.edesk.com/blog/shopify-customer-service-apps/ If you’re not using Shopify customer service apps for your online store, you’re missing out. There are several factors that help determine your eCommerce store’s success – such as products, branding, and your marketing strategy. But one aspect of your eCommerce strategy that’s all too commonly overlooked is customer service. When it comes to consumer […]

The post Best Shopify Customer Service Apps in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Use the Power and Influence of Gen Z to Your Business Advantage https://www.edesk.com/blog/how-to-use-gen-z-influence-to-your-advantage/ Tue, 21 Mar 2023 16:27:52 +0000 https://www.edesk.com/blog/how-to-use-gen-z-influence-to-your-advantage/ Discover pro tips on how to leverage the power and influence of Gen Z to create a better eCommerce business.

The post How to Use the Power and Influence of Gen Z to Your Business Advantage appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The 11 Best Zendesk Alternatives for 2023 https://www.edesk.com/blog/the-11-best-zendesk-alternatives-for-2023/ Mon, 13 Mar 2023 20:04:20 +0000 https://www.edesk.com/?p=44039 If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not by accident—it’s without a doubt, one of the best-known help desk softwares out there with features for almost any industry. But while Zendesk aligns itself with being the right choice […]

The post The 11 Best Zendesk Alternatives for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Supercharge Your Customer Support with an eCommerce API: 4 Actionable Use Cases https://www.edesk.com/blog/supercharge-customer-support-with-an-ecommerce-api/ Tue, 28 Feb 2023 14:32:09 +0000 https://www.edesk.com/blog/supercharge-customer-support-with-an-ecommerce-api/ Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based on their interactions with that brand throughout the customer journey, from pre-purchase research to post-purchase support. Optimized customer support is a key driver of a positive customer experience in eCommerce—without […]

The post Supercharge Your Customer Support with an eCommerce API: 4 Actionable Use Cases appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 9 Best eCommerce Help Desk Software: The Complete List (2023) https://www.edesk.com/blog/ecommerce-help-desk-software/ Tue, 28 Feb 2023 11:18:56 +0000 https://www.edesk.com/?p=3967 If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. That’s why finding the best eCommerce help desk software is essential. In fact, research has found that 68% of consumers say they are willing to pay more […]

The post 9 Best eCommerce Help Desk Software: The Complete List (2023) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 ways to make angry customers happy https://www.edesk.com/blog/10-steps-turning-angry-customer-happy-one/ https://www.edesk.com/blog/10-steps-turning-angry-customer-happy-one/#respond Tue, 21 Feb 2023 12:22:46 +0000 https://www.blog.edesk.qa.xsell.co/resources/10-steps-turning-angry-customer-happy-one/ Angry customers are something that all online sellers will have to deal with at some point. Find out how to turn this challenging situation around and deliver a positive outcome.

The post 10 ways to make angry customers happy appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/10-steps-turning-angry-customer-happy-one/feed/ 0 10 Best Social Media Customer Service Software for 2023 https://www.edesk.com/blog/social-media-customer-service/ Mon, 20 Feb 2023 16:19:58 +0000 https://www.edesk.com/?p=4009 If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, WhatsApp and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have […]

The post 10 Best Social Media Customer Service Software for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Calculate and Increase Customer Lifetime Value (LTV) https://www.edesk.com/blog/how-to-calculate-and-increase-customer-lifetime-value/ Fri, 03 Feb 2023 13:03:20 +0000 https://www.edesk.com/blog/how-to-calculate-and-increase-customer-lifetime-value/ Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of their lifetime. In eCommerce, LTV plays a crucial role in determining the health and success of a business. The higher the LTV, the more profitable and sustainable the business will […]

The post How to Calculate and Increase Customer Lifetime Value (LTV) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Reducing eCommerce Returns: Tips & Strategies for eCommerce Support Teams https://www.edesk.com/blog/reducing-ecommerce-returns/ Wed, 01 Feb 2023 17:02:34 +0000 https://www.edesk.com/blog/reducing-commerce-returns/ Returning purchased items is a common issue in the eCommerce industry, leading to dissatisfaction among customers and affecting the bottom line of businesses. However, by implementing effective strategies, it is possible to reduce eCommerce returns and enhance the shopping experience for customers. TL;DR Reducing eCommerce returns is crucial for businesses to improve customer satisfaction, increase […]

The post Reducing eCommerce Returns: Tips & Strategies for eCommerce Support Teams appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Using ChatGPT for eCommerce customer service https://www.edesk.com/blog/using-chatgpt-for-ecommerce-customer-service/ Tue, 31 Jan 2023 15:30:17 +0000 https://www.edesk.com/blog/using-chatgpt-for-ecommerce-customer-service/ No matter what industry you're in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is no different. In fact you may be reading this blog with one question on your mind, “Will ChatGPT replace humans in customer service?” The short answer is, no. Using ChatGPT […]

The post Using ChatGPT for eCommerce customer service appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Headless eCommerce solutions https://www.edesk.com/blog/headless-ecommerce-solutions/ Tue, 31 Jan 2023 12:17:22 +0000 https://www.edesk.com/blog/headless-ecommerce-solutions/ If there’s one thing that eCommerce offers in abundance, it’s flexibility. Unlike traditional brick-and-mortar stores, if your eCommerce strategy is failing or your products go out of fashion, changing them isn’t a huge deal. You don’t have to redecorate a building or move your premises. Advantages like this are what’s led to eCommerce sales accounting […]

The post Headless eCommerce solutions appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Promote Your Online Store: Marketing Strategies to Build a Robust eCommerce Channel for 2023 https://www.edesk.com/blog/how-to-promote-your-online-store-marketing-strategies-to-build-a-robust-ecommerce-channel-for-2023/ Fri, 27 Jan 2023 10:55:36 +0000 https://www.edesk.com/blog/how-to-promote-your-online-store-marketing-strategies-to-build-a-robust-ecommerce-channel-for-2023/ Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that generating traffic and leads will be their biggest marketing challenge in 2023, with “hiring top talent” following close behind. The solution? Every online store needs a solid marketing strategy arsenal […]

The post How to Promote Your Online Store: Marketing Strategies to Build a Robust eCommerce Channel for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to value an eCommerce business https://www.edesk.com/blog/value-ecommerce-business/ Mon, 23 Jan 2023 10:30:33 +0000 https://www.edesk.com/blog/value-ecommerce-business/ Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are still questions to be asked – namely, how can you numerically value your eCommerce business, and why do it? Consulting professionals, preparing what you'll need, and doing your research can […]

The post How to value an eCommerce business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> CJ Dropshipping: Everything you need to know to get started https://www.edesk.com/blog/cj-dropshipping-everything-to-get-started/ Fri, 20 Jan 2023 10:15:10 +0000 https://www.edesk.com/blog/cj-dropshipping-everything-to-get-started/ Any eCommerce store owner knows that owning an online store comes with challenges. There's the issue of how to provide excellent customer service, how to design a store with little to no design experience, and where to market your store. But arguably the most difficult aspect of running an eCommerce business? Fulfilling orders. Enter: dropshipping. […]

The post CJ Dropshipping: Everything you need to know to get started appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 14 Stunning Customer Service Videos to Motivate and Inspire https://www.edesk.com/blog/customer-service-videos/ Fri, 13 Jan 2023 17:01:12 +0000 https://www.edesk.com/?p=2126 Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.

The post 14 Stunning Customer Service Videos to Motivate and Inspire appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The ultimate guide to reducing cart abandonment https://www.edesk.com/blog/how-to-reduce-cart-abandonment/ Fri, 13 Jan 2023 10:47:04 +0000 https://www.edesk.com/blog/how-to-reduce-cart-abandonment/ There's nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The reality is that if your potential customers are abandoning their carts, you could be losing thousands of dollars per month. Thankfully, it's easy enough to address the potential causes of […]

The post The ultimate guide to reducing cart abandonment appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 steps to improve your customer support strategy in 2023 https://www.edesk.com/blog/customer-support-strategy/ Wed, 11 Jan 2023 14:10:28 +0000 https://www.edesk.com/?p=4041 Customer support is an integral part of selling online. Find out how to improve your customer support and sell more in seven simple steps.

The post 7 steps to improve your customer support strategy in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Vacation Settings – A Seller’s Guide (2023) https://www.edesk.com/blog/amazon-vacation-settings/ Fri, 06 Jan 2023 12:17:11 +0000 https://www.edesk.com/?p=4624 Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and come back to a mountain of emails. But with selling on Amazon, treating yourself to a vacation isn’t as cut-and-dry as it used to be. You’re now in charge of […]

The post Amazon Vacation Settings – A Seller’s Guide (2023) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 9 best customer service tools for eCommerce businesses in 2023 https://www.edesk.com/blog/customer-service-tools/ Wed, 04 Jan 2023 09:19:15 +0000 https://www.edesk.com/?p=5534 Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat and social media. For any high-growth business, having a strategy to deal with these different customer communication channels is the cornerstone of any omnichannel customer service programme. But, with so […]

The post 9 best customer service tools for eCommerce businesses in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 14 best ways to get more sales on Amazon in 2023 https://www.edesk.com/blog/sell-more-on-amazon/ Sun, 01 Jan 2023 09:00:51 +0000 https://www.edesk.com/?p=3132 To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.

The post 14 best ways to get more sales on Amazon in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay statistics 2022 https://www.edesk.com/blog/ebay-statistics/ Wed, 21 Dec 2022 18:02:13 +0000 https://www.edesk.com/blog/ebay-statistics/ If you’re looking to buy a second-hand item, get cheap prices on household products, or shop from an independent third-party seller, there’s probably one website that immediately comes to mind: eBay. Founded as one of the first online marketplaces where users could sell their own products, eBay has gone from strength to strength ever since […]

The post eBay statistics 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon marketplace statistics 2022 https://www.edesk.com/blog/amazon-statistics/ Wed, 21 Dec 2022 17:59:16 +0000 https://www.edesk.com/blog/amazon-statistics/ They say knowledge is power, and that’s certainly true for aspiring Amazon third-party sellers. Amazon is one of the most popular online marketplaces worldwide, with a whopping revenue generation of $470 billion in 2021. Originally founded as an online bookstore, Amazon is now home to nearly every eCommerce category imaginable and millions of third-party sellers. […]

The post Amazon marketplace statistics 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Create a Great eCommerce Customer Experience in 2023 https://www.edesk.com/blog/ecommerce-customer-experience/ Wed, 21 Dec 2022 15:36:40 +0000 https://www.edesk.com/?p=4231 No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right? Well, it is! Because 73% of consumers say customer experience plays a key role in their purchasing decisions. What Exactly is eCommerce Customer Experience? Customer experience is the perception customers […]

The post How to Create a Great eCommerce Customer Experience in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 4 Customer Support Metrics That Will Drive Growth in 2023 https://www.edesk.com/blog/customer-support-metrics/ https://www.edesk.com/blog/customer-support-metrics/#respond Mon, 19 Dec 2022 10:48:29 +0000 https://www.blog.edesk.qa.xsell.co/resources/customer-support-metrics/ So many data points, but what exact customer support metrics to follow? Here are four meaningful metrics that our customer support team swear by.

The post 4 Customer Support Metrics That Will Drive Growth in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/customer-support-metrics/feed/ 0 How to grow an eCommerce business in 2022 https://www.edesk.com/blog/grow-your-ecommerce-business/ Wed, 07 Dec 2022 12:31:07 +0000 https://www.edesk.com/blog/grow-your-ecommerce-business-2/ Setting up an eCommerce business is simple enough; however, growing your eCommerce business requires a solid strategy. If you're looking to grow your store into a successful business that brings in significant revenue, you'll need to implement some proven growth techniques. The secret to a successful business of any kind lies in freeing up the […]

The post How to grow an eCommerce business in 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The ultimate guide to drop shipping on BigCommerce https://www.edesk.com/blog/ultimate-guide-dropshipping-bigcommerce/ Mon, 21 Nov 2022 16:30:34 +0000 https://www.edesk.com/blog/ultimate-guide-dropshipping-bigcommerce/ Are you interested in using dropshipping on BigCommerce? You've come to the right place. Dropshipping can benefit companies – especially smaller ones – in a variety of ways. We've collated everything you need to know about dropshipping, including its benefits and how it works, in our ultimate guide to dropshipping on BigCommerce. So what exactly […]

The post The ultimate guide to drop shipping on BigCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Importance of Customer Intelligence in eCommerce https://www.edesk.com/blog/the-importance-of-customer-intelligence-in-ecommerce/ Mon, 21 Nov 2022 12:07:04 +0000 https://www.edesk.com/blog/the-importance-of-customer-intelligence-in-ecommerce/ A robust customer intelligence platform offers insights into your clients' expectations, pain points, behaviours, and other factors influencing their purchasing habits. eCommerce brands that invest well in customer intelligence programs are likely to build, thrive, and evolve with lasting customer relationships. This article will offer insight into customer intelligence, its importance for your brand, and […]

The post The Importance of Customer Intelligence in eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Best BigCommerce marketing integrations https://www.edesk.com/blog/bigcommerce-marketing-integrations/ Thu, 17 Nov 2022 11:45:07 +0000 https://www.edesk.com/blog/bigcommerce-marketing-integrations/ Want to supercharge your sales with BigCommerce marketing integrations? We’ve assembled the best in the business to increase your conversions, attract more customers, and keep your existing customers coming back again and again. We’ll also explore how having a BigCommerce helpdesk can be the key to your store’s number one most important metric: happy customers. […]

The post The Best BigCommerce marketing integrations appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to get more sales on Shopify https://www.edesk.com/blog/how-to-get-more-sales-on-shopify/ Mon, 14 Nov 2022 11:45:06 +0000 https://www.edesk.com/blog/how-to-get-more-sales-on-shopify/ Are you an eCommerce store owner looking to get more sales on Shopify? There are plenty of online forums and blogs that offer tips, tricks and advice, from centralizing your customer support to earning positive reviews. Using well-known and well-established commerce platforms like Shopify is a great start, but where do you go from there? […]

The post How to get more sales on Shopify appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on Walmart marketplace https://www.edesk.com/blog/how-to-sell-on-walmart/ Mon, 14 Nov 2022 10:56:36 +0000 https://www.edesk.com/blog/how-to-sell-on-walmart/ In this article, we’ll go through step-by-step how to sell on the Walmart marketplace. Walmart has always been known as a world-leading store among the American people, and now they have taken their reputation to a global scale for the rest of the world to enjoy. It is therefore not only wise but expected for […]

The post How to sell on Walmart marketplace appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Ultimate Guide to Dropshipping on Shopify https://www.edesk.com/blog/the-ultimate-guide-to-dropshipping-on-shopify/ Fri, 11 Nov 2022 11:45:06 +0000 https://www.edesk.com/blog/the-ultimate-guide-to-dropshipping-on-shopify/ How much do you know about dropshipping on Shopify? As with any business venture, understanding how to begin building a dropshipping business is very tricky. However, if done well, dropshipping is an excellent first step toward becoming a successful entrepreneur. Dropshipping gives you the power to sell products without holding any stock or purchasing any […]

The post The Ultimate Guide to Dropshipping on Shopify appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best BigCommerce Themes in 2023 (Over $200) https://www.edesk.com/blog/best-bigcommerce-themes/ Wed, 09 Nov 2022 11:45:08 +0000 https://www.edesk.com/blog/best-bigcommerce-themes/ Are you searching for the perfect BigCommerce theme to sell your products online? If you want to sell products or services online, using a robust and dynamic online platform is essential. BigCommerce themes have got you covered. They offer a solution to create fully dynamic online stores and websites. There are several themes for you […]

The post Best BigCommerce Themes in 2023 (Over $200) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Shopify Plus vs Woocommerce https://www.edesk.com/blog/shopify-plus-vs-woocommerce/ Mon, 07 Nov 2022 10:36:06 +0000 https://www.edesk.com/blog/shopify-plus-vs-woocommerce/ All successful eCommerce businesses have one thing in common: an eye-catching online store complete with killer copy and a user-friendly interface. But if you're not an internet whizz or graphic design expert, how exactly do you create one? Platforms like WooCommerce and Shopify offer even novices to the eCommerce space an easy way to create […]

The post Shopify Plus vs Woocommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best eCommerce podcasts in 2023 https://www.edesk.com/blog/best-ecommerce-podcasts/ Mon, 07 Nov 2022 10:36:06 +0000 https://www.edesk.com/blog/best-ecommerce-podcasts-in-2022/ As a busy eCommerce business owner, time is of the essence when it comes to developing business strategies. This is where eCommerce podcasts can be a big help. Business podcasts are a great way to learn new skills, keep up to date with industry trends, and get valuable business advice without having to take extra […]

The post Best eCommerce podcasts in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 11 Black Friday tips for Amazon sellers https://www.edesk.com/blog/black-friday-tips-amazon-sellers/ Fri, 14 Oct 2022 15:59:36 +0000 https://www.edesk.com/blog/black-friday-tips-amazon-sellers/ Want to know the best Black Friday tips for Amazon sellers? You've come to the right place. If you're an Amazon seller, you'll know there's one event in the annual social calendar you simply can't miss: Black Friday. Taking place on the Friday after Thanksgiving (this year that’s Friday, 25 November), this day is one […]

The post 11 Black Friday tips for Amazon sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Customer segmentation in eCommerce: everything you need to know https://www.edesk.com/blog/customer-segmentation-in-ecommerce-everything-you-need-to-know/ Thu, 06 Oct 2022 13:05:24 +0000 https://www.edesk.com/blog/customer-segmentation-in-ecommerce-everything-you-need-to-know/ Dive deeper into what eCommerce customer segmentation is, how it can benefit your brand and some quick and easy ways that you can implement it.

The post Customer segmentation in eCommerce: everything you need to know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Recession proof your eCommerce business with a customer-first approach https://www.edesk.com/blog/recession-proof-your-ecommerce-business-with-a-customer-first-approach/ Wed, 21 Sep 2022 15:40:36 +0000 https://www.edesk.com/blog/recession-proof-your-ecommerce-business-with-a-customer-first-approach/ Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

The post Recession proof your eCommerce business with a customer-first approach appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on Rakuten PriceMinister https://www.edesk.com/blog/how-to-sell-rakuten-priceminister/ Tue, 20 Sep 2022 08:33:17 +0000 https://www.edesk.com/blog/how-to-sell-rakuten-priceminister/ Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you'll need to sign up and keep customers happy, no matter where you sell.

The post How to sell on Rakuten PriceMinister appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on Decathlon https://www.edesk.com/blog/how-to-sell-on-decathlon/ Mon, 19 Sep 2022 13:25:14 +0000 https://www.edesk.com/blog/how-to-sell-on-decathlon/ Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow - find out the steps you need to take to become a Decathlon seller

The post How to sell on Decathlon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell successfully on multiple channels https://www.edesk.com/blog/selling-successfully-on-multiple-channels/ Mon, 12 Sep 2022 09:31:22 +0000 https://www.edesk.com/blog/selling-successfully-on-multiple-channels/ Learn about multichannel growth strategies, common challenges you may face, as well as how to overcome them.

The post How to sell successfully on multiple channels appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 9 awesome social media tips for Cyber Weekend https://www.edesk.com/blog/social-media-black-friday-cyber-monday/ Fri, 09 Sep 2022 06:30:23 +0000 https://www.edesk.com/blog/social-media-black-friday-cyber-monday-2/ Cyber Weekend is one of the most lucrative periods of the year for eCommerce stores, make the most of it with this great advice.

The post 9 awesome social media tips for Cyber Weekend appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Avoid the chaotic customer support that stifles eCommerce growth https://www.edesk.com/blog/chaotic-customer-support-kills-ecommerce-companies/ Thu, 08 Sep 2022 09:27:42 +0000 https://www.edesk.com/blog/chaotic-customer-support-kills-ecommerce-companies/ Chaotic business practices lead to bad customer experiences and poor reviews - here's how to avoid them.

The post Avoid the chaotic customer support that stifles eCommerce growth appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on Wish in 2023 https://www.edesk.com/blog/how-to-sell-on-wish-marketplace/ Wed, 07 Sep 2022 14:05:12 +0000 https://www.edesk.com/blog/how-to-sell-on-wish-marketplace-2/ Wish is one of the largest eCommerce marketplaces in the world, read on to find out how start a Wish business and increase your chances of success.

The post How to sell on Wish in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The ultimate guide to eCommerce automation https://www.edesk.com/blog/ecommerce-automation/ Tue, 06 Sep 2022 13:48:59 +0000 https://www.edesk.com/blog/the-ultimate-guide-to-ecommerce-automation/ Find out how eCommerce automation can help you to drive your online business forwards.

The post The ultimate guide to eCommerce automation appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 8 reasons why you should sell on Walmart.com https://www.edesk.com/blog/sell-on-walmart-marketplace/ Fri, 02 Sep 2022 11:44:08 +0000 https://www.edesk.com/blog/?p=5871 Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay, and other sites. That is until Marc Lore took over as CEO of the platform. Walmart has made some significant strategic acquisitions and altered its eCommerce policy in recent years, […]

The post 8 reasons why you should sell on Walmart.com appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Bigcommerce vs Shopify Plus vs Magento https://www.edesk.com/blog/bigcommerce-vs-shopify-plus-vs-magento/ Fri, 02 Sep 2022 10:45:06 +0000 https://www.edesk.com/blog/bigcommerce-vs-shopify-plus-vs-magento/ There's plenty to consider when starting an online retail brand. One of the most important decisions is what platform you'll run your business on – and how much it will cost. In this connected era of internet shopping and the mandatory blogs, websites, and social media accounts all tying into your business, you'll need a […]

The post Bigcommerce vs Shopify Plus vs Magento appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> A Guide To Multi Language Customer Support https://www.edesk.com/blog/multi-language-customer-support-guide/ Thu, 01 Sep 2022 10:30:33 +0000 https://www.edesk.com/blog/multi-language-customer-support-guide/ Could multi language customer support make a difference to your business? Multi language customer support If the answer is a resounding yes… Read on to find out more about some multilingual support options. There are quite a few approaches It's important you choose the one that's right for your business. It's not all about just […]

The post A Guide To Multi Language Customer Support appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Ultimate guide to increasing your eCommerce conversion rates https://www.edesk.com/blog/ecommerce-conversion-rates/ Wed, 31 Aug 2022 13:16:46 +0000 https://www.edesk.com/blog/ecommerce-conversion-rates/ Noticing a lot of visitors to your website, but struggling to boost your conversation rate past 2%? Low conversion rates aren’t always a sign that something is terribly wrong with your business, but they do suggest that you could be doing – and earning – more. In this guide, we discuss the best tried-and-tested methods […]

The post Ultimate guide to increasing your eCommerce conversion rates appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best live chat extensions for Magento https://www.edesk.com/blog/best-live-chat-extensions-magento/ Wed, 31 Aug 2022 09:26:52 +0000 https://www.edesk.com/blog/best-live-chat-extensions-magento/ The saying 'time is money' exists for a reason. When you're a small business owner with a Magento store, every minute spent answering queries that could be easily automated means less time spent growing your business. As 79% of customers prefer live chat to any other communication channel, there's a clear solution for keeping on […]

The post Best live chat extensions for Magento appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best Shopify shipping apps in 2023 https://www.edesk.com/blog/best-shopify-shipping-apps/ Wed, 17 Aug 2022 15:09:33 +0000 https://www.edesk.com/blog/best-shopify-shipping-apps-2022/ Shopify shipping apps: what are they, and why do you need them? Let’s say you’re an entrepreneur running a Shopify store. You’ve set up your online business, written some killer product descriptions, and now the orders are flooding in. Job done! Right? Not quite. The final (and arguably most important) step in the selling process […]

The post Best Shopify shipping apps in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Shopify Plus vs BigCommerce Enterprise (2023 Comparison) https://www.edesk.com/blog/shopify-plus-vs-bigcommerce-enterprise-comparison/ Wed, 17 Aug 2022 15:02:31 +0000 https://www.edesk.com/blog/shopify-plus-vs-bigcommerce-enterprise-2022-comparison/ The world of online sales and marketing is evolving all the time. SaaS-based eCommerce (Software as a Service) is an excellent way for the average seller to keep up. However, there are many choices out there – so what platform should you choose? Does it make a difference?? Which one is best for you and […]

The post Shopify Plus vs BigCommerce Enterprise (2023 Comparison) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Ultimate guide to increasing your eCommerce conversion rates with Live Chat https://www.edesk.com/blog/ultimate-guide-increasing-ecommerce-conversion-rates-live-chat/ Wed, 10 Aug 2022 16:19:03 +0000 https://www.edesk.com/blog/ultimate-guide-increasing-ecommerce-conversion-rates-live-chat/ Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by adding live chat to your eCommerce stores, you could see a significant increase in your conversion rates? It’s true! Live chat support provides a personal touch that can make all […]

The post Ultimate guide to increasing your eCommerce conversion rates with Live Chat appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best practice for Live Chat prompts https://www.edesk.com/blog/best-practice-for-live-chat-prompts/ Wed, 10 Aug 2022 16:12:11 +0000 https://www.edesk.com/blog/best-practice-for-live-chat-prompts/ This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you can use to ensure your live chat feature is as good as possible. How often have you encountered a poor live chat experience? We’ve all been in that situation. You […]

The post Best practice for Live Chat prompts appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 important WhatsApp statistics for eCommerce in 2023 https://www.edesk.com/blog/7-important-whatsapp-statistics-ecommerce/ Wed, 10 Aug 2022 16:09:46 +0000 https://www.edesk.com/blog/7-important-whatsapp-statistics-ecommerce-2022/ Let’s look at some WhatsApp statistics and their implications for eCommerce in 2023. What is WhatsApp Business? 7 Key WhatsApp statistics for ecommerce in 2023 Conclusion WhatsApp Messenger is a free instant messaging and voice-over-IP service. The app is mainly used on mobile devices. WhatsApp Messenger is a free instant messaging and voice-over-IP service. Founded […]

The post 7 important WhatsApp statistics for eCommerce in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Ultimate guide to increasing average order value https://www.edesk.com/blog/ultimate-guide-increasing-average-order-value/ Wed, 10 Aug 2022 12:28:50 +0000 https://www.edesk.com/blog/ultimate-guide-increasing-average-order-value/ Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if your average order value is low, your online store won't be earning up to its true potential. Here, we'll be sharing the importance of increasing average order value with live […]

The post Ultimate guide to increasing average order value appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best live chat plugins for WooCommerce https://www.edesk.com/blog/best-live-chat-plugins-woocommerce/ Tue, 09 Aug 2022 07:32:37 +0000 https://www.edesk.com/blog/best-live-chat-plugins-woocommerce/ Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce users are busy online shopkeepers always on the lookout for improving their relationships with website visitors – potential customers – and customers. Not only do they want their website visitors […]

The post Best live chat plugins for WooCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 13 Best live chat apps for Shopify https://www.edesk.com/blog/best-live-chat-apps-shopify/ Mon, 08 Aug 2022 09:22:15 +0000 https://www.edesk.com/blog/best-live-chat-apps-shopify/ Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and abroad and has seen its revenue increase by over 50% from 2020 to 2021. In the past year, 44 million customers made purchases from Shopify merchants. It’s, therefore, no wonder […]

The post 13 Best live chat apps for Shopify appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers https://www.edesk.com/blog/press-release-whatsapp-business-integration/ Wed, 03 Aug 2022 08:50:28 +0000 https://www.edesk.com/?p=29497 As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

The post PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best Live Chat apps for BigCommerce in 2023 https://www.edesk.com/blog/best-live-chat-bigcommerce/ Tue, 26 Jul 2022 11:29:41 +0000 https://www.edesk.com/blog/best-live-chat-bigcommerce/ What should you consider when choosing the best Live Chat apps for BigCommerce? Picture this. Your customer services teams are struggling to keep up with helping a huge volume of customers contacting your business, your propensity to call (PTV) rates are going through the roof, and most of your customer-facing staff are having a pretty […]

The post Best Live Chat apps for BigCommerce in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Help Scout live chat alternatives in 2023 https://www.edesk.com/blog/help-scout-live-chat-alternatives/ Tue, 26 Jul 2022 08:57:13 +0000 https://www.edesk.com/blog/help-scout-live-chat-alternatives/ Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment with a basic question. What do today’s customers think of phone calls? Ask any millennial or member of Gen Z, and the majority may tell you that phone calls are […]

The post Help Scout live chat alternatives in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best Zendesk Chat alternatives https://www.edesk.com/blog/best-zendesk-chat-alternatives/ Fri, 22 Jul 2022 12:53:40 +0000 https://www.edesk.com/blog/best-zendesk-chat-alternatives/ We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, so here’s a round up of your choices, and the pros and cons associated with each of them. Even if you’re offering a top product or service, success still requires […]

The post Best Zendesk Chat alternatives appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Freshdesk messaging alternatives in 2022 https://www.edesk.com/blog/freshdesk-chat-alternatives/ Wed, 20 Jul 2022 16:41:43 +0000 https://www.edesk.com/blog/freshdesk-chat-alternatives/ Take a look at the Freshdesk Chat and the alternatives - and then choose eDesk's Live Chat.

The post Freshdesk messaging alternatives in 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 13 new online marketplaces you should be selling on https://www.edesk.com/blog/online-marketplaces/ Tue, 19 Jul 2022 11:25:36 +0000 https://www.edesk.com/blog/online-marketplaces/ Which online marketplace should you grow your retail business with? Here are 16 of the best.

The post 13 new online marketplaces you should be selling on appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Mirakl partners with eDesk to empower sellers in their marketplace expansion https://www.edesk.com/blog/mirakl-partners-with-edesk-to-empower-sellers-in-their-marketplace-expansion/ Wed, 13 Jul 2022 16:48:47 +0000 https://www.edesk.com/?p=27951 eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it has partnered with Mirakl to increase its native integrations to over […]

The post Mirakl partners with eDesk to empower sellers in their marketplace expansion appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Top 10 Prime Day statistics that every Amazon seller should know https://www.edesk.com/blog/prime-day-stats/ Mon, 11 Jul 2022 16:09:07 +0000 https://www.edesk.com/?p=27833 Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn new customers into loyal customers with great customer service. So you can check your operations are running efficiently this year, we’ve compiled a list of Amazon Prime Day Statistics, including […]

The post Top 10 Prime Day statistics that every Amazon seller should know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on Etsy: a beginner’s guide to success in 2023 https://www.edesk.com/blog/how-to-sell-on-etsy/ Fri, 24 Jun 2022 08:14:11 +0000 https://www.edesk.com/blog/how-to-sell-on-etsy-2/ If you’re an independent artisan, maker or a distributor of handmade, niche or vintage items, you may be wondering how to sell on Etsy. Alongside Amazon, eBay, and Walmart, Etsy is one of the most popular online marketplaces. However, Etsy sets itself apart from other eCommerce marketplaces because it specialises in offering only handmade, artisanal, […]

The post How to sell on Etsy: a beginner’s guide to success in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 26 best Shopify apps for your store In 2023 https://www.edesk.com/blog/shopify-apps/ Mon, 20 Jun 2022 15:03:00 +0000 https://www.edesk.com/?p=3345 Shopify apps enable you to enhance your store's marketing, design, and operational capabilities - check out our pick of the best for 2023
.

The post 26 best Shopify apps for your store In 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How Live Chat can transform your online store https://www.edesk.com/blog/ecommerce-live-chat/ Mon, 06 Jun 2022 09:57:30 +0000 https://www.edesk.com/?p=3429 Customers expect instant answers Find out how Live Chat can transform your support team's efficacy and boost sales.

The post How Live Chat can transform your online store appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA https://www.edesk.com/blog/press-release-150-jobs-in-us-and-emea/ Thu, 26 May 2022 15:44:02 +0000 https://www.edesk.com/?p=24633 eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

The post PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 9 tips for private label and Amazon FBA sellers https://www.edesk.com/blog/tips-for-private-label-and-amazon-fba-sellers/ Thu, 26 May 2022 09:30:20 +0000 https://www.edesk.com/?p=4932 Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers....

The post 9 tips for private label and Amazon FBA sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 3 ways AI customer support can improve your eCommerce business https://www.edesk.com/blog/ai-customer-support/ https://www.edesk.com/blog/ai-customer-support/#respond Wed, 25 May 2022 09:30:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/how-ai-powered-customer-service-will-boost-your-bottom-line/ Artificial Intelligence is the most exciting development in the field of customer support in recent memory, allowing businesses to engage more effectively with their clients than ever before. The knock-on effect that this is going to have on your bottom line is very exciting. Here's why.

The post 3 ways AI customer support can improve your eCommerce business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/ai-customer-support/feed/ 0 14 best free Shopify themes for 2023 https://www.edesk.com/blog/free-shopify-themes/ Tue, 17 May 2022 12:09:49 +0000 https://www.edesk.com/?p=2533 Shopify themes make a huge difference to your eCommerce site's look, feel and conversions. Check out the best free Shopify themes in 2023.

The post 14 best free Shopify themes for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 16 Best B2B eCommerce Platforms in the World https://www.edesk.com/blog/b2b-ecommerce-platform/ Wed, 27 Apr 2022 14:13:20 +0000 https://www.edesk.com/?p=2649 B2B eCommerce is massive in 2020 and growing at a rapid rate! Check out the 16 best B2B eCommerce platforms in the world so you're ready to sell wholesale!

The post 16 Best B2B eCommerce Platforms in the World appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How much does an eCommerce website cost in 2023 https://www.edesk.com/blog/ecommerce-website-cost/ Wed, 20 Apr 2022 09:00:37 +0000 https://www.edesk.com/?p=2793 Staying on top of your eCommerce website costs is vital if you want to maximize your profit. Find out exactly how much it costs to build and run an eCommerce website in 20

The post How much does an eCommerce website cost in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> [Infographic] Why online sellers need extraordinary multichannel customer experiences ​ https://www.edesk.com/blog/infographic-why-online-sellers-need-extraordinary-multichannel-customer-experiences/ Mon, 11 Apr 2022 15:11:12 +0000 https://www.edesk.com/?p=23997 [Infographic] Why online sellers need extraordinary multichannel customer experiences

The post [Infographic] Why online sellers need extraordinary multichannel customer experiences ​ appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 22 top eCommerce influencers to follow in 2022 https://www.edesk.com/blog/ecommerce-influencers/ Fri, 08 Apr 2022 16:39:29 +0000 https://www.edesk.com/?p=3053 Knowledge is power so here are the top 22 eCommerce influencers you can learn from on Twitter, Instagram and YouTube.

The post 22 top eCommerce influencers to follow in 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 8 mobile commerce trends that will dominate through 2023 and beyond https://www.edesk.com/blog/mobile-commerce-trends/ Thu, 31 Mar 2022 10:24:39 +0000 https://www.edesk.com/?p=5687 Trends to consider for an effective mobile commerce strategy and how they can improve ROI drastically.

The post 8 mobile commerce trends that will dominate through 2023 and beyond appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Get customer feedback and reviews to find out what your buyers really think https://www.edesk.com/blog/customer-feedback-and-reviews/ Tue, 29 Mar 2022 12:38:47 +0000 https://www.edesk.com/?p=23764 Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies hoping to better understand customer feedback and reviews to identify what buyers want and need. In addition to this internal research, other customer insights can be gained by offering customer opinion […]

The post Get customer feedback and reviews to find out what your buyers really think appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eCommerce technology and tools that sellers need for success https://www.edesk.com/blog/ecommerce-technology-and-tools/ Thu, 24 Mar 2022 19:51:54 +0000 https://www.edesk.com/?p=23699 Find out how eCommerce technology and tools help elevate the business of selling online and customer experiences.

The post eCommerce technology and tools that sellers need for success appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Providing extraordinary multichannel customer experiences https://www.edesk.com/blog/multichannel-customer-experience/ Tue, 15 Mar 2022 13:43:24 +0000 https://www.edesk.com/?p=23416 Find out how to successfully expand online businesses into other channels and geographies with a great multichannel customer experience.

The post Providing extraordinary multichannel customer experiences appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eCommerce Marketing: 20 Essential Tactics for 2023 https://www.edesk.com/blog/ecommerce-marketing/ Wed, 02 Mar 2022 17:31:36 +0000 https://www.edesk.com/?p=2014 eCommerce marketing is the lifeblood of your online store. If you aren't trying out every tactic to bring the sales in, you're leaving money on the table!

The post eCommerce Marketing: 20 Essential Tactics for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Shopify statistics: Q1 2022 https://www.edesk.com/blog/shopify-statistics/ Mon, 28 Feb 2022 11:48:49 +0000 https://www.edesk.com/?p=23246 Founded in Ottawa, Canada in 2006, Shopify is an all-in-one eCommerce business platform that helps digital sellers start, run and grow their businesses online. It’s a subscription-based software designed especially for anyone running an eCommerce business. Read on for more Shopify statistics. Shopify allows anyone to set up a store online and easily sell their […]

The post Shopify statistics: Q1 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to get ungated on Amazon in 2023 https://www.edesk.com/blog/how-to-get-ungated-on-amazon/ Sun, 27 Feb 2022 14:46:33 +0000 https://www.edesk.com/?p=4467 Raise your hand if you’ve been here before. You have a killer selling idea for Amazon but run into the problem of a restricted category. If this is you, this article will show you how you can get ungated on Amazon to really rock it in 2023. Amazon Restricted Categories Some products you sell on […]

The post How to get ungated on Amazon in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to support multichannel eCommerce growth with extraordinary omnichannel customer experiences https://www.edesk.com/blog/multichannel-ecommerce-omnichannel-customer/ Tue, 22 Feb 2022 11:28:06 +0000 https://www.edesk.com/?p=23125 Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from brick-and-mortar stores to websites, social media, email, print, marketplaces, and webstores – all of which are all critical to the purchase journey and customer experience. This merging of different marketing, […]

The post How to support multichannel eCommerce growth with extraordinary omnichannel customer experiences appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to find a product to sell on Amazon FBA in 2023 https://www.edesk.com/blog/find-product-sell-amazon-fba/ Sun, 20 Feb 2022 14:38:20 +0000 https://www.edesk.com/?p=4520 Whether you’re an established seller looking for a new angle or a beginner seller looking to break into the Amazon FBA market, finding a new product to sell can be a challenge. Luckily, this post has seven top tips for you to find a product to sell on Amazon FBA to help speed up the […]

The post How to find a product to sell on Amazon FBA in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 ways to get more eBay feedback in 2023 https://www.edesk.com/blog/more-ebay-feedback/ Tue, 15 Feb 2022 13:42:42 +0000 https://www.edesk.com/?p=4548 We all know one of the best ways to increase your sales on eBay is to get more eBay feedback that’s positive—and here are seven ways you might not know of that can help you do just that. 1. Be prompt in your payment One way to bolster your feedback and reputation is to be […]

The post 7 ways to get more eBay feedback in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> European VAT for eCommerce explained, in simple terms https://www.edesk.com/blog/european-vat-e-commerce/ https://www.edesk.com/blog/european-vat-e-commerce/#respond Sun, 13 Feb 2022 09:13:18 +0000 https://www.blog.edesk.qa.xsell.co/resources/european-vat-e-commerce/ European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

The post European VAT for eCommerce explained, in simple terms appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/european-vat-e-commerce/feed/ 0 6 customer service email templates that will save you hours in 2023 https://www.edesk.com/blog/customer-service-email-templates/ Tue, 01 Feb 2022 14:27:27 +0000 https://www.edesk.com/?p=5357 Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t always be conveyed accurately in writing. This is where customer service email templates can be a big help. After all, you never want your email to be the one that goes […]

The post 6 customer service email templates that will save you hours in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Here’s how to block buyers on eBay (in 3 simple steps) https://www.edesk.com/blog/how-to-block-a-buyer-ebay/ Tue, 01 Feb 2022 09:50:15 +0000 https://www.edesk.com/?p=3328 Some eBay buyers are best avoided! Whether they're scammers, competitors or just live too far away, here's how to block a buyer on eBay!

The post Here’s how to block buyers on eBay (in 3 simple steps) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 16 proven ways to increase eBay sales in 2023 https://www.edesk.com/blog/increase-sales-ebay/ https://www.edesk.com/blog/increase-sales-ebay/#respond Mon, 31 Jan 2022 09:49:42 +0000 https://www.blog.edesk.qa.xsell.co/resources/increase-sales-ebay/ Looking to put a rocket under your eBay sales? We've compiled 16 essential hacks that can help you to increase your sales on eBay.

The post 16 proven ways to increase eBay sales in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/increase-sales-ebay/feed/ 0 Amazon has 1.9 million active sellers worldwide (plus other stats) https://www.edesk.com/blog/amazon-statistics-2020/ Mon, 31 Jan 2022 08:00:21 +0000 https://www.edesk.com/?p=4692 Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue channels. Its 2020 revenue figure propelled Amazon to the top of the business leaderboard, as the third-largest company in the world by revenue. Prior to that, in 2019, the eCommerce […]

The post Amazon has 1.9 million active sellers worldwide (plus other stats) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best eBay software for online sellers in 2023 https://www.edesk.com/blog/ebay-software/ Sat, 29 Jan 2022 13:33:34 +0000 https://www.edesk.com/?p=2570 To succeed on eBay, you’ve got to have the right software. There are loads of tools out there to help you optimize your product listings, rank higher in the Best Match algorithm, provide excellent customer service and increase sales.

The post Best eBay software for online sellers in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 best Amazon keyword tools for sellers in 2023 https://www.edesk.com/blog/amazon-keyword-tools/ Wed, 26 Jan 2022 13:43:43 +0000 https://www.edesk.com/?p=4557 Amazon keyword tools give sellers an understanding of their potential buyers. You can use the information you gather to form an Amazon marketing strategy and improve the visibility and ranking of your Amazon products. Now that we know that Amazon keyword tools are useful and one of the most important Amazon seller tools, let’s take […]

The post 7 best Amazon keyword tools for sellers in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Cryptocurrency and blockchain in eCommerce https://www.edesk.com/blog/cryptocurrency-in-ecommerce/ Wed, 26 Jan 2022 08:30:36 +0000 https://www.edesk.com/?p=22621 With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on everyday people. So how  does cryptocurrency and blockchain in eCommerce impact online retailers specifically? An alternative payment system built on the blockchain ledger, cryptocurrency has found cultural cache as an […]

The post Cryptocurrency and blockchain in eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 5 tips to optimise your eCommerce conversion rates in 2022 https://www.edesk.com/blog/conversion-optimization-tips/ https://www.edesk.com/blog/conversion-optimization-tips/#respond Tue, 25 Jan 2022 11:30:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/conversion-optimization-tips/ Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here's how to turn browsers into buyers.

The post 5 tips to optimise your eCommerce conversion rates in 2022 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/conversion-optimization-tips/feed/ 0 10 ways to get Amazon product reviews in 2023 (including a free template!) https://www.edesk.com/blog/amazon-product-reviews/ Mon, 24 Jan 2022 09:47:07 +0000 https://www.edesk.com/?p=4385 There’s never been a better time to sell on Amazon. The global marketplace’s net sales are expected to reach as high as $162bn this year, and the company is likely to also overtake Walmart as America’s largest retailer in the coming year. But success doesn’t come without the work to back it up. To perform […]

The post 10 ways to get Amazon product reviews in 2023 (including a free template!) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon’s request a review: the ultimate guide for 2023 https://www.edesk.com/blog/amazon-request-review/ Mon, 24 Jan 2022 07:16:12 +0000 https://www.edesk.com/?p=4509 In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about […]

The post Amazon’s request a review: the ultimate guide for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The 4 best Amazon FBA courses in 2023 https://www.edesk.com/blog/best-amazon-fba-courses/ Sun, 23 Jan 2022 14:21:24 +0000 https://www.edesk.com/?p=4551 If you’re thinking of selling on Amazon, there’s a lot you need to know to really increase your odds of success. Becoming an Amazon merchant isn’t at all like scrounging up loose items from around your home and selling them on your front lawn — the amount of knowledge and skill you need for Amazon […]

The post The 4 best Amazon FBA courses in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 9 effective tips for Customer Service Managers in 2023 https://www.edesk.com/blog/customer-service-managers/ Sat, 22 Jan 2022 19:10:01 +0000 https://www.edesk.com/?p=3767 Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2023, it’s even more so. The customer journey has become increasingly omnichannel – merging web, mobile, and in-store – for a more dynamic experience. In fact, customer expectations around all aspects of the shopping experience are […]

The post 9 effective tips for Customer Service Managers in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Selling private label on Amazon in 2023 (6 easy steps) https://www.edesk.com/blog/private-label-amazon/ Fri, 14 Jan 2022 11:20:13 +0000 https://www.edesk.com/?p=5321 When you decide to sell private label on Amazon instead of a manufacturer’s items, a lot of the selling rules still apply. However, there are a few things you need to do differently if you want to succeed, and eDesk has the guide for you. It’s time for you to shine under your own spotlight, […]

The post Selling private label on Amazon in 2023 (6 easy steps) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon images: everything you need to know in 2023 https://www.edesk.com/blog/amazon-images/ Wed, 12 Jan 2022 12:38:00 +0000 https://www.edesk.com/?p=3258 Perfecting your Amazon images is one of the most effective ways of increasing your sales. Find out how to create amazing Amazon product images that convert!

The post Amazon images: everything you need to know in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 12 best Amazon sourcing and research tools for 2023 https://www.edesk.com/blog/amazon-sourcing-research-tools/ Tue, 11 Jan 2022 19:41:06 +0000 https://www.edesk.com/?p=4946 Choosing the right software to help with your Amazon FBA product sourcing is crucial for success. There are many different tools available and we hope this list helps you make the right decision. Check out this list of the twelve best Amazon sourcing and research tools for sourcing and Amazon product research. 1. Helium 10 […]

The post 12 best Amazon sourcing and research tools for 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to communicate with Amazon Seller Central https://www.edesk.com/blog/communicate-amazon-seller-central/ Mon, 10 Jan 2022 13:51:25 +0000 https://www.edesk.com/?p=4662 Amazon Seller Central was designed to help brands and merchants effectively manage all parts of their Amazon business. But trying to communicate with Amazon Seller Central can be frustrating for merchants who feel like they are continually being misunderstood. In previous blog posts, we have covered ways to handle different glitches within the Amazon inventory […]

The post How to communicate with Amazon Seller Central appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to sell on eBay for beginners in 2023 https://www.edesk.com/blog/sell-on-ebay/ Sat, 08 Jan 2022 00:00:00 +0000 https://www.edesk.com/?p=3534 eBay is one of the world’s most popular online marketplaces. It provides individuals and businesses of every size with an opportunity to connect with international audiences, but the competition is also pretty stiff. For beginners to sell on eBay successfully, they need to understand the basics and master skills like listing optimization. This may seem overwhelming, […]

The post How to sell on eBay for beginners in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 expert ways to deliver great customer service in 2023 https://www.edesk.com/blog/great-customer-service/ Wed, 29 Dec 2021 08:00:11 +0000 https://www.edesk.com/?p=3996 As we enter 2023, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good customer service. Customers who had the best customer experience spent 140% more than those who’d experienced poor customer service. With eCommerce sales at an all-time high and overall retail sales […]

The post 10 expert ways to deliver great customer service in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Best Shopping Cart Software For Your Business in 2023 https://www.edesk.com/blog/shopping-cart-software/ Fri, 17 Dec 2021 16:58:35 +0000 https://www.edesk.com/?p=5597 Choosing the best shopping cart software for your business will depend on a number of factors, from company size and goals, to the level of technical know-how on your team. When setting up an ecommerce store, this is one of the most important decisions you’ll make. Carefully consider your needs, capabilities and future plans. You […]

The post Best Shopping Cart Software For Your Business in 2023 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Deloitte Fast 50: eDesk wins ‘Innovative New Technology Award’ https://www.edesk.com/blog/deloitte-fast-50-edesk-wins-innovative-new-technology-award/ Wed, 08 Dec 2021 15:56:53 +0000 https://blog.edesk.com/resources/?p=6132 CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021.  I am delighted to share that ‘eDesk Smart Inbox’ has been announced as the winner of Deloitte Ireland’s Fast 50 ‘Innovative New Technology Award’ in association with Google. This Deloitte award honours eDesk for our […]

The post Deloitte Fast 50: eDesk wins ‘Innovative New Technology Award’ appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What eCommerce Sellers Need To Know About The European Supply Chain Crisis https://www.edesk.com/blog/european-supply-chain-crisis/ Thu, 02 Dec 2021 10:38:51 +0000 https://blog.edesk.com/resources/?p=6124 The supply chain crisis is a topic that’s been impossible to avoid for eCommerce sellers. It’s been front and centre in the media, both in the UK and across Europe, as supply bottlenecks affect consumers’ access to the goods they want, when they want them. Known as the ‘just in time’ supply chain, the various […]

The post What eCommerce Sellers Need To Know About The European Supply Chain Crisis appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Choosing the Right Helpdesk Software https://www.edesk.com/blog/choosing-the-right-helpdesk-software/ Mon, 22 Nov 2021 12:36:39 +0000 https://blog.edesk.com/resources/?p=5863 If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by implementing helpdesk software. Helpdesk software helps teams work more effectively, processes flow better and gives your customers the confidence that your business has their best interests at the forefront of […]

The post Choosing the Right Helpdesk Software appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Ways to Increase Customer Loyalty https://www.edesk.com/blog/increase-customer-loyalty/ Tue, 16 Nov 2021 19:07:15 +0000 https://blog.edesk.com/resources/?p=5917 Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a business’s profits come from just 20% of its customers. On top of this, it’s also been proven that it is much more cost-effective to sell to existing customers than to […]

The post 10 Ways to Increase Customer Loyalty appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon backend keyword optimisation – an Illustrated step by step guide for sellers https://www.edesk.com/blog/amazon-keyword-optimization/ Tue, 16 Nov 2021 17:03:31 +0000 https://blog.edesk.com/resources/?p=6076 A guest post about keyword optimization from our friends at, ZonGuru who make selling on Amazon easier with their powerful data insights and automation toolkit. Amazon keyword optimization is crucial to listing success on Amazon. An optimized product detail page receives more visibility and attention in search, driving higher clicks and sales than a poorly […]

The post Amazon backend keyword optimisation – an Illustrated step by step guide for sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> DTC eCommerce: Why Direct To Consumer Is The Future https://www.edesk.com/blog/dtc-ecommerce-direct-to-consumer/ Tue, 09 Nov 2021 16:14:21 +0000 https://blog.edesk.com/resources/?p=5920 Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding to this expectation by taking their proposition directly to consumers. Lets take a closer look. The retail world is being shaken up as distribution models are changing to bypass distributors […]

The post DTC eCommerce: Why Direct To Consumer Is The Future appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Things To Avoid This Holiday Season! https://www.edesk.com/blog/things-to-avoid-holiday-season-2/ Tue, 09 Nov 2021 10:10:54 +0000 https://blog.edesk.com/resources/?p=3420 The 2020 holiday season is a huge opportunity for sellers, but if you're not prepared it will turn into a nightmare! Watch out for these seven things to avoid!

The post Things To Avoid This Holiday Season! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Improve Conversion Rates with Amazon Attribution https://www.edesk.com/blog/improve-conversion-rates-amazon-attribution/ Tue, 02 Nov 2021 17:24:43 +0000 https://blog.edesk.com/resources/?p=6024 A guest post from our friends at Profit Whales, who help brands use marketing budgets and increase conversion rates efficiently. Amazon sellers know firsthand how difficult it is to track and measure the impact that external advertising channels have on sales. What kind of content and which channel helps bring the most audience to your […]

The post How to Improve Conversion Rates with Amazon Attribution appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eCommerce CRM Software: 7 Of The Best Solutions https://www.edesk.com/blog/ecommerce-crm-software/ Tue, 19 Oct 2021 14:29:40 +0000 https://www.edesk.com/blog/?p=5922 Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific […]

The post eCommerce CRM Software: 7 Of The Best Solutions appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Choose Dropshipping Products: The Ultimate Guide! https://www.edesk.com/blog/how-to-choose-dropshipping-products-the-ultimate-guide/ Tue, 12 Oct 2021 08:55:27 +0000 https://www.edesk.com/blog/how-to-choose-dropshipping-products-the-ultimate-guide/ If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding new product lines, this article will tell you everything you need to know about how to choose dropshipping products and how to source your chosen items. What is dropshipping? Dropshipping […]

The post How to Choose Dropshipping Products: The Ultimate Guide! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Shipping: The Most Underrated Aspect of Your Customer Service Strategy https://www.edesk.com/blog/shipping-customer-service-strategy/ Mon, 11 Oct 2021 14:40:18 +0000 https://www.edesk.com/blog/?p=5978 A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think […]

The post Shipping: The Most Underrated Aspect of Your Customer Service Strategy appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Selling online in France: How to take advantage of this huge market https://www.edesk.com/blog/selling-online-france/ Mon, 11 Oct 2021 14:40:18 +0000 https://www.edesk.com/blog/selling-online-france/ Have you successfully grown your online business in your home country? Are you looking for new marketplaces to reach more customers? Then it could be time to start selling internationally and you should look no further than France. You might be thinking that France would be a challenge too far considering the language barrier, but […]

The post Selling online in France: How to take advantage of this huge market appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> European VAT for eCommerce, explained in simple terms https://www.edesk.com/blog/european-vat-e-commerce-2/ https://www.edesk.com/blog/european-vat-e-commerce-2/#respond Wed, 06 Oct 2021 12:00:18 +0000 https://www.blog.edesk.qa.xsell.co/resources/european-vat-e-commerce/ European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

The post European VAT for eCommerce, explained in simple terms appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/european-vat-e-commerce-2/feed/ 0 10 Customer Retention Strategies That Work: Get Them and Keep Them! https://www.edesk.com/blog/customer-retention-strategies/ Wed, 29 Sep 2021 15:15:31 +0000 https://www.edesk.com/blog/?p=5826 Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat […]

The post 10 Customer Retention Strategies That Work: Get Them and Keep Them! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Keep Customers Coming Back With the Surprise and Delight Technique https://www.edesk.com/blog/surprise-delight-technique/ Fri, 24 Sep 2021 11:34:09 +0000 https://www.edesk.com/blog/?p=5883 Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I […]

The post Keep Customers Coming Back With the Surprise and Delight Technique appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall https://www.edesk.com/blog/webinar-round-up-find-your-voice-with-edesk-and-aircall/ Tue, 21 Sep 2021 15:47:50 +0000 https://www.edesk.com/blog/?p=5893 In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]

The post WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall https://www.edesk.com/blog/unlocking-voice-for-ecommerce-marketplaces-edesk-and-aircall/ Thu, 16 Sep 2021 14:24:10 +0000 https://www.edesk.com/blog/?p=5865 The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]

The post Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 12 Customer Service KPIs to Track Support Goals https://www.edesk.com/blog/customer-service-kpis/ Tue, 14 Sep 2021 10:37:03 +0000 https://www.edesk.com/blog/?p=5698 A famous quote from American retail magnate Sam Walton, founder of Walmart, says: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” This is an excellent illustration of why, as any customer service professional knows, the focus […]

The post 12 Customer Service KPIs to Track Support Goals appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Tips to Improve Customer Service on Instagram https://www.edesk.com/blog/customer-service-instagram/ Tue, 07 Sep 2021 16:35:33 +0000 https://www.edesk.com/blog/?p=5821 Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25 million brand accounts using Instagram, and over 80% of Instagram users follow at least one brand account. Did you know that 80% of customers engage with brands on social media? […]

The post 10 Tips to Improve Customer Service on Instagram appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eDesk Appoints New Vice President of Global Marketing https://www.edesk.com/blog/edesk-appoints-new-vice-president-of-global-marketing/ Tue, 07 Sep 2021 16:29:44 +0000 https://www.edesk.com/blog/?p=5829 eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]

The post eDesk Appoints New Vice President of Global Marketing appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Holiday Season 2021: The Biggest Ever for eCommerce! https://www.edesk.com/blog/holiday-season/ Sat, 04 Sep 2021 13:27:55 +0000 https://www.edesk.com/?p=3389 The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!

The post Holiday Season 2021: The Biggest Ever for eCommerce! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eDesk Product Update: August 2021 https://www.edesk.com/blog/edesk-product-update-august-2021/ Thu, 02 Sep 2021 13:33:47 +0000 https://www.edesk.com/blog/?p=5793 Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]

The post eDesk Product Update: August 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Ways to Develop a Customer Service Mindset https://www.edesk.com/blog/customer-service-mindset/ Wed, 01 Sep 2021 09:00:10 +0000 https://www.edesk.com/blog/?p=5700 Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best course of action in each situation. It’s not an easy role, but it is an incredibly important one, especially when you consider that a customer service representative is the ‘face’ […]

The post 10 Ways to Develop a Customer Service Mindset appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What is Automated Customer Service? (Examples, Pros and Cons) https://www.edesk.com/blog/automated-customer-service-2/ Fri, 27 Aug 2021 14:21:28 +0000 https://www.edesk.com/blog/?p=5689 Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing and customer service. This means that whether physical or intellectual, many tasks that were once time-consuming can now be automated for a better result – and customer service is no […]

The post What is Automated Customer Service? (Examples, Pros and Cons) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Use Facebook Messenger for Customer Service https://www.edesk.com/blog/facebook-messenger-customer-service/ Thu, 12 Aug 2021 10:52:22 +0000 https://www.edesk.com/?p=5635 Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been on the rise for some time now, today more than 2 billion people worldwide use social messaging apps to connect with others online. Facebook Messenger, in particular, sees 1.3 billion […]

The post How to Use Facebook Messenger for Customer Service appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Why Online Sellers Must Pay Attention to Their Net Promoter Score https://www.edesk.com/blog/net-promoter-score/ Wed, 11 Aug 2021 09:49:33 +0000 https://www.edesk.com/?p=5627 Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the competition? Much like an iceberg, 90% of how you are actually performing can’t be seen and is below the water. So how can you better understand how you are performing […]

The post Why Online Sellers Must Pay Attention to Their Net Promoter Score appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Ultimate Guide to Customer Feedback https://www.edesk.com/blog/customer-feedback/ Tue, 03 Aug 2021 13:53:05 +0000 https://www.edesk.com/?p=5541 As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only natural that after making a purchase, they’ll have an opinion about whether the transaction was a positive or negative experience and whether there is room for improvement. Listening to your […]

The post The Ultimate Guide to Customer Feedback appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> BigCommerce vs Shopify: Which Should You Use? https://www.edesk.com/blog/bigcommerce-vs-shopify/ Thu, 29 Jul 2021 11:21:36 +0000 https://www.edesk.com/?p=5423 Choosing an ecommerce platform for your business can be tricky. There’s so much choice out there and comparing features such as templates, looking at benefits and pricing can be overwhelming. Two of the big names in the ecommerce arena are BigCommerce and Shopify. Both are browser-based (no software) website builders that enable you to sell physical […]

The post BigCommerce vs Shopify: Which Should You Use? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Ways to Get Online Reviews for Your Business https://www.edesk.com/blog/get-online-reviews/ Tue, 27 Jul 2021 15:50:04 +0000 https://www.edesk.com/?p=5537 Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good […]

The post 10 Ways to Get Online Reviews for Your Business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Tips for Creating the Best Customer Experience Strategy https://www.edesk.com/blog/customer-experience-strategy/ Thu, 22 Jul 2021 09:53:53 +0000 https://www.edesk.com/?p=5474 Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to increased customer loyalty, redacted churn, and an increase in profits. In fact, research has shown that 86% of customers are willing to pay more for a better experience. That’s why […]

The post 10 Tips for Creating the Best Customer Experience Strategy appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Customer Service Chatbots: The Future of Customer Service? https://www.edesk.com/blog/customer-service-chatbots/ Tue, 20 Jul 2021 10:46:34 +0000 https://www.edesk.com/?p=5420 In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. In fact, if you’ve ever used chat-based customer service, it’s likely it was with a chatbot – a software application that allows your customers […]

The post Customer Service Chatbots: The Future of Customer Service? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Omnichannel vs Multichannel Marketing: What is The Difference? https://www.edesk.com/blog/omnichannel-vs-multichannel-marketing/ Mon, 19 Jul 2021 09:57:45 +0000 https://www.edesk.com/?p=5466 The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. Before making a purchase, a consumer is likely to zig-zag across multiple shopping channels and platforms – from Amazon to eBay, via eCommerce stores and Facebook, using a desktop computer, […]

The post Omnichannel vs Multichannel Marketing: What is The Difference? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Art of Customer Appreciation and How it Can Help You Grow https://www.edesk.com/blog/customer-appreciation/ Fri, 09 Jul 2021 16:01:27 +0000 https://www.edesk.com/?p=5417 “The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you […]

The post The Art of Customer Appreciation and How it Can Help You Grow appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 11 Customer Experience Metrics You Should Be Tracking in 2021 https://www.edesk.com/blog/customer-experience-metrics/ Thu, 08 Jul 2021 10:40:02 +0000 https://www.edesk.com/?p=3993 If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer experience, it’s essential to put some formalised key performance indicators in place (KPIs) so that your evidence isn’t just anecdotal. Using the right customer experience metrics will provide the insight […]

The post 11 Customer Experience Metrics You Should Be Tracking in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales https://www.edesk.com/blog/irx-engage-summit-2021/ Fri, 02 Jul 2021 10:45:31 +0000 https://www.edesk.com/?p=5386 IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]

The post IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Zendesk vs Freshdesk: How to Choose? (2021 Guide) https://www.edesk.com/blog/zendesk-vs-freshdesk/ Thu, 01 Jul 2021 10:50:48 +0000 https://www.edesk.com/?p=5567 When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of […]

The post Zendesk vs Freshdesk: How to Choose? (2021 Guide) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps https://www.edesk.com/blog/customer-service-strategy/ Tue, 29 Jun 2021 12:03:07 +0000 https://www.edesk.com/?p=5330 Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]

The post Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry https://www.edesk.com/blog/ecomworld-2021/ Mon, 28 Jun 2021 16:53:33 +0000 https://www.edesk.com/?p=5333 ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

The post ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 5 Ways to Reduce Customer Response Times https://www.edesk.com/blog/reduce-customer-response-times/ Thu, 24 Jun 2021 10:14:10 +0000 https://www.edesk.com/?p=4859 In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]

The post 5 Ways to Reduce Customer Response Times appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Get Reviews on Amazon (5 Proven Ways) https://www.edesk.com/blog/how-to-get-reviews-on-amazon/ https://www.edesk.com/blog/how-to-get-reviews-on-amazon/#respond Thu, 24 Jun 2021 09:00:43 +0000 https://www.blog.edesk.qa.xsell.co/resources/get-more-amazon-reviews/ Make no bones about it: positive reviews increase sales Here's how to write the perfect feedback request message.

The post How to Get Reviews on Amazon (5 Proven Ways) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/how-to-get-reviews-on-amazon/feed/ 0 How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead https://www.edesk.com/blog/supply-chain-crisis/ Wed, 23 Jun 2021 01:00:06 +0000 https://www.edesk.com/?p=5190 While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]

The post How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What is a Support Ticket System and How to Use One https://www.edesk.com/blog/support-ticket-system/ Tue, 22 Jun 2021 11:04:22 +0000 https://www.edesk.com/?p=4206 Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing.  Whatever the turn of phrase, the customer service software industry generally uses the broad term […]

The post What is a Support Ticket System and How to Use One appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 Ways to Reduce Customer Support Costs in 2021 https://www.edesk.com/blog/reduce-customer-support-costs/ Thu, 17 Jun 2021 11:41:36 +0000 https://www.edesk.com/?p=4863 Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]

The post 7 Ways to Reduce Customer Support Costs in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Save an Hour Per Day on Support Tickets https://www.edesk.com/blog/save-time-on-support-tickets/ Fri, 11 Jun 2021 08:45:07 +0000 https://www.edesk.com/?p=4203 One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]

The post How to Save an Hour Per Day on Support Tickets appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board https://www.edesk.com/blog/eileen-omara-edesk-board/ Thu, 03 Jun 2021 07:59:56 +0000 https://www.edesk.com/?p=4913 Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

The post Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Stats That Underline the Importance of Positive Reviews https://www.edesk.com/blog/stats-importance-positive-reviews/ Fri, 28 May 2021 15:09:31 +0000 https://www.edesk.com/?p=4896 Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A […]

The post The Stats That Underline the Importance of Positive Reviews appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Transform a Potential Issue into a Positive Review https://www.edesk.com/blog/transform-issue-positive-review/ Thu, 27 May 2021 14:33:22 +0000 https://www.edesk.com/?p=4854 A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do […]

The post How to Transform a Potential Issue into a Positive Review appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews https://www.edesk.com/blog/smart-sellers-bad-reviews/ Wed, 19 May 2021 06:30:31 +0000 https://www.edesk.com/?p=4744 eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which […]

The post New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 2 Tested Ways to Remove Negative Feedback on Amazon https://www.edesk.com/blog/removing-negative-feedback-on-amazon/ Tue, 18 May 2021 09:22:05 +0000 https://www.edesk.com/?p=4683 No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. […]

The post 2 Tested Ways to Remove Negative Feedback on Amazon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Write Winning Product Titles for Amazon https://www.edesk.com/blog/product-titles-amazon/ Mon, 17 May 2021 09:19:10 +0000 https://www.edesk.com/?p=4708 When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, […]

The post How to Write Winning Product Titles for Amazon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> CTO Corner: Feature Focus on eDesk’s New Smart Inbox https://www.edesk.com/blog/cto-corner-edesk-smart-inbox/ Sun, 16 May 2021 15:56:03 +0000 https://www.edesk.com/?p=4263 In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get […]

The post CTO Corner: Feature Focus on eDesk’s New Smart Inbox appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Do Amazon Competitor Analysis https://www.edesk.com/blog/amazon-competitor-analysis/ Thu, 13 May 2021 14:38:03 +0000 https://www.edesk.com/?p=4655 Guest post by Charles Richard from TatvaSoft UK Successful survival demands continuous evolution and adaptation. And the fact certainly stands true for any entity in any scenario; even for leading tech companies ruling the industry such as Amazon. No matter how counter-intuitive it may sound, but it’s true! Also, the internet seems to be beaming […]

The post How to Do Amazon Competitor Analysis appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Get an Amazon Choice Badge for Your Products https://www.edesk.com/blog/amazon-choice-badge/ Mon, 10 May 2021 11:00:58 +0000 https://www.edesk.com/?p=4459 Selling on Amazon, you might not always notice some of the little things that happen. And one of them that gained popularity this year was a little dark blue badge with the words ‘Amazon’s Choice’ on it. It’s actually been here since 2015 when Amazon used it to streamline purchases made from the Echo, but […]

The post How to Get an Amazon Choice Badge for Your Products appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Response Templates to Deal with Negative Reviews on Amazon https://www.edesk.com/blog/response-template-negative-reviews-amazon/ Wed, 05 May 2021 13:10:05 +0000 https://www.edesk.com/?p=4608 Guest post by Michael from Deliverr eCommerce review systems allow buyers to share their purchasing experiences with products and sellers. As an eCommerce seller, you’re likely to get plenty of great reviews and a few bad ones. Customers sometimes leave negative reviews, even when you do everything right. It’s an unfortunate truth. You have a […]

The post Response Templates to Deal with Negative Reviews on Amazon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The Best Products to Private Label on Amazon https://www.edesk.com/blog/best-products-private-label-amazon/ Fri, 30 Apr 2021 15:19:16 +0000 https://www.edesk.com/?p=4605 Private labelling is a pretty simple concept and here we discuss the best products to private label on Amazon. What is Private Labelling? Private labelling is a pretty simple concept. You sell your own inventory and use your own packaging, but the items you’re selling are made by someone else. For example, the supermarket Tesco […]

The post The Best Products to Private Label on Amazon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 5 Lessons Learned From a Failed Amazon Seller https://www.edesk.com/blog/lessons-from-failed-amazon-seller/ Thu, 29 Apr 2021 15:32:59 +0000 https://www.edesk.com/?p=4599 Guest post by Roberto from Mofluid There are many individual sellers on Amazon trying to make a quick buck, or even making millions from selling different products. The latter are probably doing it with high volume or high-margin products, or both, but some products have proven to be a tough road. While we hear many […]

The post 5 Lessons Learned From a Failed Amazon Seller appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Write the Best Amazon Feedback Request Email (Free Template) https://www.edesk.com/blog/amazon-feedback-request-email/ Wed, 28 Apr 2021 13:20:30 +0000 https://www.edesk.com/?p=4585 Guest post by Steve Rajeckas from Flip Those Books Keeping an extremely high Amazon feedback rating is arguably the most impactful thing you can do to safeguard your Amazon FBA business. If it drops even a tiny bit, you’ll lose sales to sellers with better ratings. And if it drops more than a bit, you’re […]

The post How to Write the Best Amazon Feedback Request Email (Free Template) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Selling Books on Amazon FBA (29 Expert Tips) https://www.edesk.com/blog/selling-books-amazon-fba/ Tue, 27 Apr 2021 15:45:19 +0000 https://www.edesk.com/?p=4567 Guest post by Steve Rajeckas from Flip Those Books The world of selling books on Amazon FBA can be tough to navigate without any guidance. There are tons of helpful tips and secrets you can only learn through experience… or by learning from the experiences of someone who sells books on Amazon FBA full-time. That’s […]

The post Selling Books on Amazon FBA (29 Expert Tips) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What You Need to Know When Dropshipping from Amazon to eBay https://www.edesk.com/blog/dropshipping-amazon-ebay/ Wed, 21 Apr 2021 13:18:11 +0000 https://www.edesk.com/?p=4526 By dropshipping, you’re taking the worry out of having to stock a full inventory and pay storage and fulfilment fees. All you need to do is accept the order and make sure the supplier fulfils it. If you’re wondering about dropshipping between two online giants, Amazon and eBay, eDesk has you covered. Here’s what you […]

The post What You Need to Know When Dropshipping from Amazon to eBay appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eDesk Awarded ‘2021 Excellence In Customer Service Award’ https://www.edesk.com/blog/customer-service-award/ Tue, 20 Apr 2021 14:16:33 +0000 https://www.edesk.com/?p=4514 eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s […]

The post eDesk Awarded ‘2021 Excellence In Customer Service Award’ appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 8 Tips for Responding to Amazon Reviews https://www.edesk.com/blog/responding-to-amazon-reviews/ Thu, 15 Apr 2021 14:39:22 +0000 https://www.edesk.com/?p=4487 If you sell products on Amazon, you’ll know how important good reviews are. Reviews are an essential form of social proof, and Amazon decided early on that reviews would play a key role in its marketplace. Now, most ecommerce websites will make use of reviews to boost trust and sales. But what should you do […]

The post 8 Tips for Responding to Amazon Reviews appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Hack Frequently Bought Together on Amazon https://www.edesk.com/blog/frequently-bought-together-on-amazon/ Tue, 13 Apr 2021 10:34:54 +0000 https://www.edesk.com/?p=4469 How often are you utilising the ‘frequently bought together’ feature on Amazon? If the answer is ‘not at al’ then you could be missing out on a valuable source of revenue. At eDesk, we’re always interested in making sure you maximise every source of revenue, so keep reading to learn how to make money out […]

The post How to Hack Frequently Bought Together on Amazon appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Is Amazon Deleting or Blocking Your Reviews? https://www.edesk.com/blog/is-amazon-deleting-or-blocking-your-reviews/ Mon, 12 Apr 2021 08:56:31 +0000 https://www.edesk.com/?p=4387 Reviews are a fundamental part of being a success selling on Amazon, so the idea that yours could be blocked or deleted is worrisome. How do you know if it’s happening to you? This post uncovers what’s going on with product reviews on Amazon and what you can do to avoid that pitfall. Are Amazon […]

The post Is Amazon Deleting or Blocking Your Reviews? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 5 Ways to Improve Your Amazon Customer Experience https://www.edesk.com/blog/amazon-customer-experience/ Thu, 08 Apr 2021 13:16:21 +0000 https://www.edesk.com/?p=4431 Amazon is all about the customer experience. It’s right there in their logo, with the arrow going from a to z to represent their guarantee. As a seller, it’s your job to ensure you’re delivering a stellar customer experience every single time, and this post has five ways you can keep doing that. 1. Make Your […]

The post 5 Ways to Improve Your Amazon Customer Experience appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What is the Amazon Request a Review Button? https://www.edesk.com/blog/amazon-request-a-review-button/ Wed, 07 Apr 2021 12:50:23 +0000 https://www.edesk.com/?p=4405 We all know how tough it is to get a buyer to leave a review once the sale’s been completed, so how cool is it that Amazon’s introduced a “Request a Review” button on the Order Details page in Seller Central? If you’re not using feedback software to automate the process for you, then the […]

The post What is the Amazon Request a Review Button? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 11 Ways to Find Trending Products To Sell on Your eCommerce Site https://www.edesk.com/blog/trending-products-to-sell-ecommerce/ Wed, 31 Mar 2021 15:55:44 +0000 https://www.edesk.com/?p=4317 Guest post by Brian Dean from Backlinko Tapping into a trending product category can be a goldmine for any eCommerce site. That’s because a trending product means less competition on Google. Fewer Facebook ads in that space. And you can usually charge more than you could for a product with 1000+ competitors. All of which […]

The post 11 Ways to Find Trending Products To Sell on Your eCommerce Site appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 Ways an eCommerce Helpdesk Can Boost Your Business https://www.edesk.com/blog/7-ways-ecommerce-helpdesk/ Tue, 30 Mar 2021 05:15:28 +0000 https://www.edesk.com/?p=4215 With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such […]

The post 7 Ways an eCommerce Helpdesk Can Boost Your Business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 4 Customer Feedback Templates That Actually Get Results https://www.edesk.com/blog/customer-feedback-templates/ Sat, 27 Mar 2021 16:55:55 +0000 https://www.edesk.com/?p=4039 Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month […]

The post 4 Customer Feedback Templates That Actually Get Results appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Help Your Helpdesk Empower Your Brand https://www.edesk.com/blog/helpdesk-empower-brand/ Tue, 23 Mar 2021 09:10:31 +0000 https://www.edesk.com/?p=4232 Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support ticket compared to 1 in 8 in 2019. Takeaway 2. Consumer expectations have led many eCommerce sellers to proactively adopt purpose-built tools to ensure the exceptional customer service that fosters […]

The post Help Your Helpdesk Empower Your Brand appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Seller Feedback: Everything You Need to Know https://www.edesk.com/blog/amazon-seller-feedback/ Mon, 22 Mar 2021 11:36:33 +0000 https://www.edesk.com/?p=4191 Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon […]

The post Amazon Seller Feedback: Everything You Need to Know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What Does Data Tell Us About the Future of eCommerce? https://www.edesk.com/blog/data-future-ecommerce/ Tue, 16 Mar 2021 12:26:12 +0000 https://www.edesk.com/?p=4165 Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the […]

The post What Does Data Tell Us About the Future of eCommerce? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom https://www.edesk.com/blog/edesk-supercharge-customer-support/ Tue, 16 Mar 2021 08:47:51 +0000 https://www.edesk.com/?p=4136 London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise […]

The post eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> A Message From Our CEO: The Next Phase of eDesk https://www.edesk.com/blog/message-ceo-edesk/ Tue, 16 Mar 2021 08:45:28 +0000 https://www.edesk.com/?p=4108 CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The […]

The post A Message From Our CEO: The Next Phase of eDesk appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 Top Customer Support Trends for 2021 https://www.edesk.com/blog/customer-support-trends/ Mon, 08 Mar 2021 10:37:59 +0000 https://www.edesk.com/?p=4007 Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service.  In fact, it’s been this attention to detail and focus on the customer experience that […]

The post 7 Top Customer Support Trends for 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eDesk Product Update: Feb 2021 https://www.edesk.com/blog/edesk-product-update-feb-2021/ Tue, 16 Feb 2021 15:50:26 +0000 https://www.edesk.com/?p=3875 Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]

The post eDesk Product Update: Feb 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 99 Essential Customer Service Statistics for 2021 https://www.edesk.com/blog/customer-service-statistics/ Thu, 04 Feb 2021 16:22:35 +0000 https://www.edesk.com/?p=3772 Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service […]

The post 99 Essential Customer Service Statistics for 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Must-Attend eCommerce Conferences in 2021 https://www.edesk.com/blog/ecommerce-conferences/ Mon, 01 Feb 2021 16:23:28 +0000 https://www.edesk.com/?p=3676 In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a […]

The post 10 Must-Attend eCommerce Conferences in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How CarParts.com Slashed Customer Support Response Time https://www.edesk.com/blog/carparts/ Thu, 14 Jan 2021 09:07:00 +0000 https://www.edesk.com/?p=1853 Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.

The post How CarParts.com Slashed Customer Support Response Time appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 10 Ways Your eCommerce Brand Can Win in 2021 https://www.edesk.com/blog/ecommerce-predictions/ Thu, 24 Dec 2020 10:01:18 +0000 https://www.edesk.com/?p=3648 As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny.     Over the coming months, we will blog about what the retail […]

The post 10 Ways Your eCommerce Brand Can Win in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 Best Enterprise eCommerce Platforms for 2021 https://www.edesk.com/blog/best-enterprise-ecommerce-platforms/ Tue, 22 Dec 2020 18:00:20 +0000 https://www.edesk.com/?p=3596 If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations […]

The post 7 Best Enterprise eCommerce Platforms for 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 13 Best Amazon Product Finder Tools https://www.edesk.com/blog/best-amazon-product-finder-tools/ Fri, 18 Dec 2020 08:59:56 +0000 https://www.edesk.com/?p=4669 Having the right products is half the battle for achieving high sales on Amazon. But if you’re not sure where or how to look for the best products, we’ve got your back. Here are the 13 best tools we’ve uncovered to help you search for the right products for your store. 1. AMZScout AMZScout calls […]

The post 13 Best Amazon Product Finder Tools appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Improve Customer Service on Shopify With an eCommerce Helpdesk https://www.edesk.com/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/ https://www.edesk.com/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/#respond Tue, 15 Dec 2020 16:20:07 +0000 https://www.blog.edesk.qa.xsell.co/resources/improve-customer-service-shopify-with-ecommerce-helpdesk/ Every 90 seconds, a store using Shopify makes its first sale. Here's how eDesk's ecommerce helpdesk enables you to improve customer service on Shopify.

The post Improve Customer Service on Shopify With an eCommerce Helpdesk appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/feed/ 0 7 Ways to Reduce Your eBay Seller Fees https://www.edesk.com/blog/ebay-seller-fees/ Tue, 01 Dec 2020 15:33:28 +0000 https://www.edesk.com/blog/ebay-seller-fees/ Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains a popular shopping site for billions of users around the world. Home to well-known brands and kitchen table enterprises, eBay attracts individuals and businesses because it remains one of the […]

The post 7 Ways to Reduce Your eBay Seller Fees appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Google Shopping Announcement is a Game Changer For Retailers https://www.edesk.com/blog/google-shopping-announcement/ Wed, 14 Oct 2020 16:20:11 +0000 https://www.edesk.com/?p=3979 When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce […]

The post Google Shopping Announcement is a Game Changer For Retailers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Renewed: Everything You Need to Know https://www.edesk.com/blog/amazon-renewed/ Tue, 06 Oct 2020 16:09:35 +0000 https://www.edesk.com/?p=3359 Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller.  But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take […]

The post Amazon Renewed: Everything You Need to Know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Buyer-Seller Messaging: New Communication Guidelines https://www.edesk.com/blog/amazon-buyer-seller-messaging/ Fri, 25 Sep 2020 15:17:34 +0000 https://www.edesk.com/?p=5583 We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problems occur when, despite being in possession of information relating to new rules, Amazon sellers struggle to comply! It’s only fair that Amazon […]

The post Amazon Buyer-Seller Messaging: New Communication Guidelines appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020 https://www.edesk.com/blog/deloitte-fast-50/ Thu, 17 Sep 2020 15:19:47 +0000 https://www.edesk.com/?p=3974 xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. […]

The post Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 6 Reasons Why a Knowledge Base is Essential for Online Sellers https://www.edesk.com/blog/knowledge-base/ Thu, 20 Aug 2020 16:00:45 +0000 https://www.edesk.com/?p=3377 A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!

The post 6 Reasons Why a Knowledge Base is Essential for Online Sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Which Shopify trust badges are essential for your store? https://www.edesk.com/blog/shopify-trust-badges/ Wed, 19 Aug 2020 13:04:51 +0000 https://www.edesk.com/?p=3342 Shopify badges help you to gain trust and improve conversion. Check out which Shopify trust badges are essential for your online store in 2020!

The post Which Shopify trust badges are essential for your store? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon ACOS: 7 Proven Ways to Reduce It https://www.edesk.com/blog/amazon-acos/ Fri, 14 Aug 2020 16:20:11 +0000 https://www.edesk.com/?p=3303 Some sellers think that Amazon PPC ads are expensive. But if you reduce your Amazon ACOS, you can achieve a huge boost to your sales and profit. Here's how!

The post Amazon ACOS: 7 Proven Ways to Reduce It appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> PayPal vs Stripe: The Ultimate Comparison https://www.edesk.com/blog/paypal-vs-stripe/ Fri, 14 Aug 2020 08:04:20 +0000 https://www.edesk.com/?p=3081 PayPal vs Stripe is a question that sellers need to consider carefully. They both have their pros and cons but which one is right for your online store?

The post PayPal vs Stripe: The Ultimate Comparison appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Fees: How Much Does It Cost to Sell on eBay? https://www.edesk.com/blog/ebay-fees/ Thu, 13 Aug 2020 15:12:44 +0000 https://www.edesk.com/?p=3100 Understanding eBay fees is critically important for every seller. From final value fees, to insertion fees, this guide explains them in simple ter

The post eBay Fees: How Much Does It Cost to Sell on eBay? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Shopify vs WooCommerce: A Deep Dive Comparison https://www.edesk.com/blog/shopify-vs-woocommerce/ Wed, 12 Aug 2020 15:07:51 +0000 https://www.edesk.com/?p=3117 Shopify vs WooCommerce is a question that sellers should carefully consider. In this deep dive comparison we help you decide which platform's best for your store.

The post Shopify vs WooCommerce: A Deep Dive Comparison appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> What Is Amazon Movers and Shakers and How To Use It! https://www.edesk.com/blog/amazon-movers-and-shakers/ Wed, 12 Aug 2020 14:18:24 +0000 https://www.edesk.com/?p=3115 The Amazon Movers and Shakers list shows which products have grown their sales rank the most in the last 24 hours. Here's how to use it to your advantage!

The post What Is Amazon Movers and Shakers and How To Use It! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> PayPal Chargeback: Essential Guide for eCommerce Sellers https://www.edesk.com/blog/paypal-chargeback/ Wed, 12 Aug 2020 13:05:58 +0000 https://www.edesk.com/?p=3111 PayPal chargebacks tie up cash flow and can waste sellers' time. But If you successfully fight them, you can recover your payments! Find out how!

The post PayPal Chargeback: Essential Guide for eCommerce Sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Partial Refund: Everything You Need to Know https://www.edesk.com/blog/ebay-partial-refund/ Wed, 12 Aug 2020 08:14:37 +0000 https://www.edesk.com/?p=3113 A bad sale doesn't always have to result in a negative review or a full refund. Learn how an eBay partial refund is often enough to diffuse the situation.

The post eBay Partial Refund: Everything You Need to Know appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Selling Limits: What Are They and How Can You Raise Them? https://www.edesk.com/blog/ebay-selling-limits/ Tue, 11 Aug 2020 16:04:40 +0000 https://www.edesk.com/?p=3107 Don't let your store be restricted by eBay selling limits! Learn everything you need to know about them, including why they're set and how to increase them.

The post eBay Selling Limits: What Are They and How Can You Raise Them? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Amazon Early Reviewer Program: Everything You Need to Know! https://www.edesk.com/blog/amazon-early-reviewer-program/ Tue, 11 Aug 2020 14:47:25 +0000 https://www.edesk.com/?p=3102 The Amazon Early Reviewer Program helps to boost your new products, but is it worth the cost? We take a deep dive to assess the program's true value.

The post Amazon Early Reviewer Program: Everything You Need to Know! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Create a Customer Oriented eCommerce Business https://www.edesk.com/blog/customer-oriented-ecommerce/ Tue, 11 Aug 2020 12:42:08 +0000 https://www.edesk.com/?p=3098 Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales

The post How to Create a Customer Oriented eCommerce Business appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Online arbitrage: we look beyond the hype! https://www.edesk.com/blog/online-arbitrage/ Tue, 11 Aug 2020 11:48:59 +0000 https://www.edesk.com/?p=3088 Online arbitrage is often regarded as a shortcut to eCommerce fortunes. But does online arbitrage really work? In this guide we take a look beyond the hype.

The post Online arbitrage: we look beyond the hype! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> The 10 Best Shopify Alternatives in 2021 https://www.edesk.com/blog/shopify-alternatives/ Tue, 11 Aug 2020 10:32:30 +0000 https://www.edesk.com/?p=3134 Shopify is a great eCommerce platform, but it's not the perfect choice for every seller. We've collected the best Shopify alternatives to help you choose the perfect one for your business.

The post The 10 Best Shopify Alternatives in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Guaranteed Delivery: The Ultimate Guide https://www.edesk.com/blog/ebay-guaranteed-delivery/ Tue, 11 Aug 2020 09:42:01 +0000 https://www.edesk.com/?p=3096 eBay Guaranteed Delivery is a great service that all eBay sellers should consider offering. Check out all you need to know about Guaranteed Delivery here!

The post eBay Guaranteed Delivery: The Ultimate Guide appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay unpaid item case: how to recover your payment https://www.edesk.com/blog/ebay-unpaid-item-case/ Mon, 10 Aug 2020 16:30:55 +0000 https://www.edesk.com/?p=3090 Unpaid items are a real problem for eBay sellers, but there's a way to recover your payment! Find out how an eBay unpaid item case can save the day.

The post eBay unpaid item case: how to recover your payment appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Account Suspended? Here’s How to Fix it Quickly! https://www.edesk.com/blog/ebay-account-suspended/ Mon, 10 Aug 2020 15:59:21 +0000 https://www.edesk.com/?p=3079 Is your eBay account suspended and you need to fix it fast? Check out this comprehensive guide to help you fix it and get back to selling!

The post eBay Account Suspended? Here’s How to Fix it Quickly! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Combine Shipping on eBay in Three Simple Steps https://www.edesk.com/blog/how-to-combine-shipping-on-ebay/ Mon, 10 Aug 2020 15:24:16 +0000 https://www.edesk.com/?p=3059 Find out how to combine shipping on eBay in three simple steps! eBay combined shipping reduces cart abandonment, increases order value and boosts conversion

The post How to Combine Shipping on eBay in Three Simple Steps appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Return on sales: a crucial metric for eCommerce success https://www.edesk.com/blog/return-on-sales/ Mon, 10 Aug 2020 14:14:00 +0000 https://www.edesk.com/?p=3109 Return on Sales could be the most important metric for your eCommerce business. Find out how to calculate it and why it's so important for your online store

The post Return on sales: a crucial metric for eCommerce success appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Maintain a Flawless Amazon Invoice Defect Rate https://www.edesk.com/blog/invoice-defect-rate/ Mon, 10 Aug 2020 10:28:22 +0000 https://www.edesk.com/?p=3069 Invoice Defect Rate now contributes to Amazon Account Health. Luckily, there's an easy way to keep your Amazon Invoice Defect Rate flawless. Find out how!

The post How to Maintain a Flawless Amazon Invoice Defect Rate appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> 7 Ways to Boost Your Amazon Sales Rank in 2021 https://www.edesk.com/blog/amazon-sales-rank/ Thu, 06 Aug 2020 16:54:00 +0000 https://www.edesk.com/?p=3314 Amazon sales rank is a vital metric which helps determine your products' visibility in search results. Find out how you can improve your Amazon sales rank!

The post 7 Ways to Boost Your Amazon Sales Rank in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay managed payments: the ultimate guide https://www.edesk.com/blog/ebay-managed-payments/ Mon, 29 Jun 2020 14:54:54 +0000 https://www.edesk.com/?p=3039 The checkout can be a thorny issue for online retailers, with many shoppers dropping off just when they're pulling out the credit card. With eBay managed payments, customers will be able to complete their purchase without being sent to PayPal.

The post eBay managed payments: the ultimate guide appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay top rated seller status: how to get it and keep it! https://www.edesk.com/blog/ebay-top-rated-seller/ Tue, 23 Jun 2020 10:15:55 +0000 https://www.edesk.com/?p=3008 eBay top rated seller status is an incentive for sellers to provide excellent customer service and offer a generous returns policy. Top rated sellers on eBay enjoy a number of benefits including increased visibility for listings, a ‘top rated seller’ badge to and increased protections. However, sellers need to meet quite a few strict requirements […]

The post eBay top rated seller status: how to get it and keep it! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Should Your Online Store Offer Free Shipping and Returns? https://www.edesk.com/blog/offer-free-shipping-returns/ https://www.edesk.com/blog/offer-free-shipping-returns/#respond Mon, 22 Jun 2020 10:30:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/offer-free-shipping-returns/ Most people now expect free delivery and returns as standard. For online sellers, however, free shipping is anything but free.

The post Should Your Online Store Offer Free Shipping and Returns? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/offer-free-shipping-returns/feed/ 0 7 Ways to Grow eCommerce Customer Loyalty https://www.edesk.com/blog/ecommerce-customer-loyalty/ Fri, 19 Jun 2020 11:21:17 +0000 https://www.edesk.com/?p=2986 Consider this: Increasing your customer retention by just 5% can lift your profits by 25%. What makes customer loyalty so profitable, exactly? Well, loyal customers are a special breed. They’re not just on the hunt for whatever product they can get the fastest, or for the lowest price (although those certainly don’t hurt!). Rather, loyal […]

The post 7 Ways to Grow eCommerce Customer Loyalty appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to find products on AliExpress: The ultimate guide https://www.edesk.com/blog/find-products-on-aliexpress/ Thu, 18 Jun 2020 10:37:40 +0000 https://www.edesk.com/?p=2968 Picking a winning product at the right price can be the difference between eCommerce success or failure. Find out how to find products on AliExpress!

The post How to find products on AliExpress: The ultimate guide appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay Marketing: How to Drive More Sales to Your eBay Store (2021) https://www.edesk.com/blog/advice-marketing-ebay-store/ https://www.edesk.com/blog/advice-marketing-ebay-store/#respond Wed, 17 Jun 2020 11:18:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/advice-marketing-ebay-store/ The essential eBay marketing strategies to help you drive more people to your store and accelerate your sales and profit in 2020.

The post eBay Marketing: How to Drive More Sales to Your eBay Store (2021) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/advice-marketing-ebay-store/feed/ 0 How to Make a Killer eCommerce Product Video https://www.edesk.com/blog/ecommerce-product-video/ Tue, 16 Jun 2020 11:34:43 +0000 https://www.edesk.com/?p=2949 eCommerce videos are a huge opportunity to showcase your products. Learn how to make a stunning eCommerce product video that boosts your sales today!

The post How to Make a Killer eCommerce Product Video appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Headless Commerce Explained in Simple Terms https://www.edesk.com/blog/headless-commerce/ Fri, 12 Jun 2020 09:42:54 +0000 https://www.edesk.com/?p=2844 Headless commerce might sound technical, but it doesn't have to be! We take a look at the advantages and disadvantages of headless commerce in simple terms

The post Headless Commerce Explained in Simple Terms appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Direct to consumer: the D2C eCommerce revolution! https://www.edesk.com/blog/d2c-ecommerce/ Thu, 11 Jun 2020 14:15:21 +0000 https://www.edesk.com/?p=2862 Tired of handing your profits to retailers? Wondering about the benefits of direct to consumer (D2C) eCommerce? We’re weighing up the pros and cons in this handy guide.

The post Direct to consumer: the D2C eCommerce revolution! appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> Selling on Allegro: Europe’s 5th largest marketplace https://www.edesk.com/blog/selling-allegro-europes-5th-largest-marketplace/ https://www.edesk.com/blog/selling-allegro-europes-5th-largest-marketplace/#respond Wed, 10 Jun 2020 12:35:09 +0000 https://www.blog.edesk.qa.xsell.co/resources/selling-allegro-europes-5th-largest-marketplace/ Allegro is Europe's 5th biggest online marketplace and a potential goldimine for sellers! Find out everything you need to know about selling on Allegro!

The post Selling on Allegro: Europe’s 5th largest marketplace appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/selling-allegro-europes-5th-largest-marketplace/feed/ 0 5 Ways eBay Promoted Listings Will Boost Your Sales https://www.edesk.com/blog/ebay-promoted-listings/ https://www.edesk.com/blog/ebay-promoted-listings/#respond Tue, 09 Jun 2020 09:22:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/5-ways-ebay-promoted-listings-could-help-boost-your-sales/ eBay promoted listings are a great way to increase a product’s visibility to more buyers and create more sales. We discuss the main advantages and to set yourself up for success.

The post 5 Ways eBay Promoted Listings Will Boost Your Sales appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/ebay-promoted-listings/feed/ 0 How Artificial Intelligence is Revolutionizing eCommerce https://www.edesk.com/blog/artificial-intelligence-in-ecommerce/ Fri, 05 Jun 2020 14:23:18 +0000 https://www.edesk.com/?p=2817 Artificial intelligence helps eCommerce businesses to reduce costs, create stronger connections with customers and sell more. Check out how AI is revolutionizing eCommerce and how your business can take advantage of it!

The post How Artificial Intelligence is Revolutionizing eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> TikTok for eCommerce: An Essential channel in 2021? https://www.edesk.com/blog/tiktok-for-ecommerce/ Tue, 02 Jun 2020 13:10:36 +0000 https://www.edesk.com/?p=2768 TikTok's phenominal growth has caught the eye of online sellers everywhere. But just how effective is TikTok for eCommerce?

The post TikTok for eCommerce: An Essential channel in 2021? appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> How to Find a Private Label Manufacturer in China https://www.edesk.com/blog/how-to-find-the-right-private-label-manufacturer-in-china/ Mon, 01 Jun 2020 14:39:23 +0000 https://www.edesk.com/?p=4782 Guest post by Sharline from Leeline Sourcing Business owners want to stand out among millions of eCommerce peers. One way of doing this is to use private labelling to distinguish items from others listed for sale online. This distinction can also allow for much more profit. In order to bring your business idea to life, […]

The post How to Find a Private Label Manufacturer in China appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> B2B eCommerce: The Ultimate Guide for Online Sellers https://www.edesk.com/blog/b2b-ecommerce-the-ultimate-guide/ Fri, 29 May 2020 13:59:03 +0000 https://www.edesk.com/?p=2746 B2B eCommerce is already a multi-trillion dollar industry and it's still growing. Find out about the current trends in B2B eCommerce and the best software to help you win a chunk of the market today!

The post B2B eCommerce: The Ultimate Guide for Online Sellers appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> eBay dropshipping: the no hype guide https://www.edesk.com/blog/drop-shipping-on-ebay/ https://www.edesk.com/blog/drop-shipping-on-ebay/#respond Thu, 28 May 2020 12:48:30 +0000 https://www.blog.edesk.qa.xsell.co/resources/drop-shipping-on-ebay/ Is eBay dropshipping actually worth it? And if it is, what steps should you take to be successful? In this guide, we’ll look beyond the hype to uncover what makes a successful eBay dropshipping business.

The post eBay dropshipping: the no hype guide appeared first on eDesk | Faster, smarter customer support software for eCommerce.

]]> https://www.edesk.com/blog/drop-shipping-on-ebay/feed/ 0