About Shopify
More than just an eCommerce software, Shopify has everything you need to sell online, on social media, or in person.
eDesk: The Best Customer Support App for Shopify
Once you connect your Shopify account to eDesk, you can view all your messages, orders, customer details, and order information in one convenient place. You can also process Shopify returns and order cancellations from directly within the corresponding eDesk ticket. This helps your support team stay on top of customer messaging like never before.
Connect all your Shopify stores so you can prioritize tickets, have all the information you need right at your fingertips, and respond faster to customer queries from one shared mailbox.
What are the benefits of using the Shopify app?
Connecting your Shopify account to eDesk will allow you to see and respond to all your buyer messages from that Shopify account via your eDesk mailbox.
You will also be able to see the relevant Shopify customer, order, and tracking data on the right-hand side of every eDesk ticket (no more having to switch screens searching for info).
Plus, an easy-to-scan view of your Shopify orders will be displayed in your eDesk dashboard.
Just a few of the additional features and benefits of eDesk’s help desk app for Shopify include the ability to:
- Process Shopify returns and order cancellations from the corresponding eDesk ticket.
- Save time and boost customer satisfaction with AI-powered automations (such as Customer Sentiment Analysis and HandsFree auto-responders).
- Trigger email events with Klaviyo to improve marketing automation.
- Create personalized filters to handle messages more seamlessly.
- Easily offer live chat support on your Shopify webstore.
- Much more…
