About Saks.com
Saks Fifth Avenue is the premier destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. An iconic New York store since 1924, Saks Fifth Avenue is a US brand that is known and trusted across the globe.
How does Saks.com work with eDesk?
Once you connect your Saks.com to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Saks.com to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Saks.com app?
Connecting your Saks.com account to eDesk will allow you to see all your buyer messages from that Saks.com account directly in your eDesk Mailbox.
You will also see the relevant Saks.com customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Saks.com will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Saks.com channel reporting
Built in auto replies
Manage your Saks.com marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
