Macy’s is an American chain of high-end department stores founded in 1858 by Rowland Hussey Macy. It became a division of the Cincinnati-based Federated Department Stores in 1994, through which it is affiliated with the Bloomingdale’s department store chain; the holding company was renamed Macy’s, Inc. in 2007
How does Macy’s work with eDesk?
Once you connect your Macy’s to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Macy’s to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Macy’s app?
Connecting your Macy’s account to eDesk will allow you to see all your buyer messages from that Macy’s account directly in your eDesk Mailbox.
You will also see the relevant Macy’s customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Macy’s will be displayed within your eDesk account too.
