About FNAC
Fnac is the leading French retailer for high-tech and media products. They have over 29 million customers and 7 million affiliates. As well as Fnac.com, they have 720 shops worldwide. Fnac.com is the 3rd most visited marketplace in France, and 6th in Europe.
FNAC and eDesk
Once you connect your FNAC account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
You can connect all your FNAC marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.
What are the benefits of using the FNAC app?
Connecting your FNAC account to eDesk will allow you to see all your buyer messages from that FNAC account directly in your eDesk Mailbox.
You will also see the relevant FNAC customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on FNAC will be displayed within your eDesk account too.
