About B&Q
B&Q is the UK’s most recognisable home improvement retailer. The B&Q marketplace offers its customers a huge selection of DIY and home improvement products, and partner vendors benefit from a trusted brand and large international customer base.
How does B&Q work with eDesk?
Once you connect your B&Q to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect B&Q to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the B&Q app?
Connecting your B&Q account to eDesk will allow you to see all your buyer messages from that B&Q account directly in your eDesk Mailbox.
You will also see the relevant B&Q customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on B&Q will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and B&Q channel reporting
Built in auto replies
Manage your B&Q marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
