eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com/es/ The customer support platform for businesses serious about eCommerce Fri, 18 Aug 2023 16:12:07 +0000 es hourly 1 https://wordpress.org/?v=6.0.5 https://www.edesk.com/wp-content/uploads/2021/12/cropped-edesk-e-avatar-32x32.png eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com/es/ 32 32 Marketplace Connect de Shopify (antes Codisto) – ¿Qué es y qué hace? https://www.edesk.com/es/blog/shopifys-mercado-conectar-lo-que-es/ Thu, 17 Aug 2023 12:19:51 +0000 https://www.edesk.com/blog/shopifys-mercado-conectar-lo-que-es/ ¿Alguna vez has querido vender en los mayores mercatos del mundo, mientras gestionas todos los pedidos con Shopify? Dado que Amazon representa más de un tercio del total de las ventas en línea, es comprensible que los vendedores quieran un trozo del lucrativo pastel del mercato. Pues ahora puedes. Shopify ha adquirido y relanzado recientemente […]

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]]> Las 7 mejores aplicaciones de Help Desk para BigCommerce en 2023 https://www.edesk.com/es/blog/best-help-desk-apps-bigcommerce/ Thu, 03 Aug 2023 15:47:04 +0000 https://www.edesk.com/blog/best-help-desk-apps-bigcommerce/ Aplicaciones de asistencia técnica para BigCommerce: ¿realmente necesita una? Si quiere mejorar su servicio de atención al cliente, ahorrar tiempo y aumentar las ventas, la respuesta es sí. Tanto si quieres liberar el tiempo que dedicas a las tareas manuales como si quieres aumentar los índices de satisfacción de tus clientes, contar con un servicio […]

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]]> Resumen de productos de julio: Ticket Externo Compartido, Integración con Klaviyo, Devoluciones en Shopify y ¡Más! https://www.edesk.com/es/blog/july2023-product-update-blog/ Mon, 31 Jul 2023 13:37:01 +0000 https://www.edesk.com/blog/july2023-product-update-blog/ Estamos encantados de dar el pistoletazo de salida a nuestras primeras actualizaciones mensuales de productos. Durante el último mes, nuestro equipo ha estado trabajando duro, dando vida a un conjunto de características e integraciones revolucionarias destinadas a revolucionar su servicio de atención al cliente y disparar el éxito de su comercio electrónico. Imagine un mundo […]

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]]> Las 7 mejores aplicaciones de Help Desk para Shopify en 2023 https://www.edesk.com/es/blog/best-help-desk-apps-for-shopify/ Thu, 27 Jul 2023 10:32:21 +0000 https://www.edesk.com/blog/best-help-desk-apps-for-shopify/ Atraer clientes a tu tienda Shopify es una cosa. ¿Pero hacer que vuelvan compra tras compra? Eso es mucho más difícil. Sin embargo, dado que la probabilidad de vender a un cliente existente es de un 60-70%, es mucho más fácil obtener beneficios con una base de clientes amplia y leal que intentando constantemente captar […]

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]]> Las 10 mejores formas de utilizar la IA en la atención al cliente de comercio electrónico https://www.edesk.com/es/blog/top-10-maneras-de-utilizar-ai-en-el-mercado-soporte-al-cliente/ Fri, 07 Jul 2023 19:43:56 +0000 https://www.edesk.com/blog/top-10-maneras-de-utilizar-ai-en-el-mercado-soporte-al-cliente/ Desde ofrecer asistencia fuera del horario laboral hasta responder con manos libres, aquí tienes 10 formas de utilizar la IA en la atención al cliente de eCommerce.

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]]> Amazon Prime Day 2023: Buenas prácticas de atención al cliente + consejos para vendedores https://www.edesk.com/es/blog/amazon-prime-day-customer-service/ Wed, 28 Jun 2023 19:43:46 +0000 https://www.edesk.com/blog/amazon-prime-day-customer-service/ ¿Estás preparado para el Amazon Prime Day 2023? Sigue nuestras mejores prácticas de atención al cliente del Amazon Prime Day para arrasar en las compras de este año.

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]]> La IA revolucionará la atención al cliente en el comercio electrónico https://www.edesk.com/es/blog/ai-revolutionize-customer-support-ecommerce/ Tue, 27 Jun 2023 20:01:52 +0000 https://www.edesk.com/blog/ai-revolutionize-customer-support-ecommerce/ El servicio de atención al cliente para el comercio electrónico está experimentando un cambio radical en su rendimiento, con más del 46% de las consultas entrantes «gestionadas» por la IA y los primeros en adoptarla informando de mejoras en la eficiencia del 4x. Recientemente hemos presentado nuestra última suite de inteligencia artificial diseñada específicamente para […]

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]]> Cómo establecer una sólida estrategia de marketing para nuevas empresas de comercio electrónico y nuevas tiendas en línea https://www.edesk.com/es/blog/como-crear-una-empresa-de-comercio-electronico-estrategia-de-marketing/ Fri, 23 Jun 2023 20:31:30 +0000 https://www.edesk.com/blog/como-crear-una-empresa-de-comercio-electronico-estrategia-de-marketing/ Aprenda a establecer una estrategia de marketing eficaz para su nueva tienda de comercio electrónico, desde comprender a su cliente objetivo hasta abordar los puntos débiles.

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]]> Webinar: Cómo usar la automatización para aumentar las ventas del Amazon Prime Day https://www.edesk.com/es/blog/webinar-amazon-prime-day-automation/ Wed, 21 Jun 2023 16:28:59 +0000 https://www.edesk.com/blog/webinar-amazon-prime-day-automation/ ¿Seguro que estás preparado para el Amazon Prime Day? Descubra cómo la automatización puede ayudarle a mejorar los índices de respuesta, mantener los precios, maximizar los beneficios y mucho más.

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]]> Más de 20 estadísticas de fidelización de clientes (cómo hacer que los compradores vuelvan) https://www.edesk.com/es/blog/estadisticas-de-fidelizacion-de-clientes/ Wed, 31 May 2023 04:36:38 +0000 https://www.edesk.com/blog/estadisticas-de-fidelizacion-de-clientes/ Desde el poder de un gran servicio de atención al cliente hasta el coste de una asistencia deficiente, aquí tiene más de 20 estadísticas de fidelización de clientes que debe conocer.

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]]> Amazon vs eBay: ¿En qué mercado debería vender? https://www.edesk.com/es/blog/amazon-vs-ebay-compare/ Wed, 24 May 2023 13:01:04 +0000 https://www.edesk.com/blog/amazon-vs-ebay-compare/ ¿Quiere comparar Amazon con eBay? Descubra qué mercato es el más adecuado para su negocio de comercio electrónico.

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]]> ¿Qué es la personalización del comercio electrónico y por qué debería importarte? https://www.edesk.com/es/blog/comercio-electronico-personalizacion/ Wed, 17 May 2023 23:20:57 +0000 https://www.edesk.com/blog/comercio-electronico-personalizacion/ Si quiere conseguir más ventas y fomentar la fidelidad a la marca, la personalización del comercio electrónico es la clave del éxito. Aquí tiene todo lo que necesita saber.

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]]> El futuro del comercio electrónico empieza hoy: Presentación de eDesk AI https://www.edesk.com/es/blog/edesk-ai/ Tue, 09 May 2023 12:07:50 +0000 https://www.edesk.com/blog/edesk-ai/ Estamos encantados de anunciar el lanzamiento de eDesk AI. Este revolucionario software inaugura la nueva generación de atención al cliente para el comercio electrónico.

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]]> 30 estadísticas de atención al cliente que los vendedores de comercio electrónico no deberían ignorar https://www.edesk.com/es/blog/30-estados-de-servicio-al-cliente-ecommerce/ Fri, 05 May 2023 06:04:43 +0000 https://www.edesk.com/blog/30-estados-de-servicio-al-cliente-ecommerce/ ¿Le interesan las estadísticas de atención al cliente para 2023? Desde el valor de un gran soporte hasta la evolución de la IA, esto es lo que los vendedores de comercio electrónico necesitan saber.

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]]> Por qué las reseñas de clientes en línea son el mejor vendedor para el comercio electrónico https://www.edesk.com/es/blog/opiniones-clientes-vendedores-de-comercio-en-linea/ Tue, 02 May 2023 14:43:28 +0000 https://www.edesk.com/blog/opiniones-clientes-vendedores-de-comercio-en-linea/ Desde el aumento de las ventas y la notoriedad de la marca hasta la mejora del SEO y el ahorro de dinero, a continuación te explicamos por qué las reseñas positivas en eCommerce son clave para el éxito de tu marca.

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]]> Casos de uso de la IA en el comercio electrónico: Impulse todos los aspectos de su negocio https://www.edesk.com/es/blog/ai-use-cases-in-ecommerce/ Mon, 01 May 2023 23:11:13 +0000 https://www.edesk.com/blog/ai-use-cases-in-ecommerce/ ¿Le interesan los casos de uso de la IA en el comercio electrónico? No está solo. He aquí 10 formas de utilizar la inteligencia artificial para mejorar todas las facetas de su negocio.

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]]> 3 consejos para ahorrar tiempo en la automatización del servicio de atención al cliente https://www.edesk.com/es/blog/3-consejos-para-ahorrar-tiempo-en-la-automatizacion-del-servicio-de-atencion-al-cliente/ Wed, 26 Apr 2023 18:53:25 +0000 https://www.edesk.com/blog/3-consejos-para-ahorrar-tiempo-en-la-automatizacion-del-servicio-de-atencion-al-cliente/ Desde las respuestas automáticas hasta la inteligencia artificial (IA), he aquí 3 formas de ahorrar mucho tiempo utilizando la automatización del servicio de atención al cliente.

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]]> Las revolucionarias ventajas de la IA en el comercio electrónico https://www.edesk.com/es/blog/ventajas-de-la-ai-en-el-comercio-electronico/ Tue, 25 Apr 2023 18:30:12 +0000 https://www.edesk.com/blog/ventajas-de-la-ai-en-el-comercio-electronico/ Todo el mundo habla estos días de inteligencia artificial, y con razón. Conozca las increíbles ventajas de utilizar la IA en el comercio electrónico.

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]]> Fidelización y retención de clientes: Las trampas de un mal enfoque https://www.edesk.com/es/blog/escollos-para-la-fidelizacion-y-retencion-de-clientes/ Fri, 21 Apr 2023 01:06:37 +0000 https://www.edesk.com/blog/escollos-para-la-fidelizacion-y-retencion-de-clientes/ Descubra las consecuencias de una mala estrategia de fidelización y retención de clientes. Además, obtendrá consejos sobre cómo evitar estos escollos en su empresa.

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]]> Atención al cliente en el comercio electrónico: Los 10 consejos que debes conocer https://www.edesk.com/es/blog/consejos-de-atencion-al-cliente-para-el-comercio-electronico/ Tue, 18 Apr 2023 15:04:10 +0000 https://www.edesk.com/blog/consejos-de-atencion-al-cliente-para-el-comercio-electronico/ El servicio de atención al cliente para el comercio electrónico no tiene por qué llevar tanto tiempo ni ser tan estresante. Utilice esta hoja de trucos con nuestros 10 mejores consejos de atención al cliente para vendedores en línea.

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]]> Las mejores apps de atención al cliente de Shopify en 2023 https://www.edesk.com/es/blog/shopify-servicio-al-cliente-apps/ Mon, 17 Apr 2023 15:00:52 +0000 https://www.edesk.com/blog/shopify-servicio-al-cliente-apps/ Si no estás utilizando las aplicaciones de atención al cliente de Shopify para tu tienda online, te lo estás perdiendo. Hay varios factores que ayudan a determinar el éxito de su tienda de comercio electrónico, como los productos, la marca y su estrategia de marketing. Pero un aspecto de su estrategia de comercio electrónico que […]

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]]> Cómo utilizar el poder y la influencia de la Generación Z en beneficio de su empresa https://www.edesk.com/es/blog/como-utilizar-la-influencia-gen-z-en-su-ventaja/ Tue, 21 Mar 2023 16:27:52 +0000 https://www.edesk.com/blog/como-utilizar-la-influencia-gen-z-en-su-ventaja/ Descubre consejos profesionales sobre cómo aprovechar el poder y la influencia de la Generación Z para crear un mejor negocio de comercio electrónico.

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]]> Las 11 mejores alternativas a Zendesk para 2023 https://www.edesk.com/es/blog/the-11-best-zendesk-alternatives-for-2023/ Mon, 13 Mar 2023 20:04:20 +0000 https://www.edesk.com/blog/the-11-best-zendesk-alternatives-for-2023/ Si estás considerando un software de atención al cliente para tu negocio, es muy probable que te encuentres con Zendesk (y, por supuesto, con alternativas a Zendesk). Y no es por casualidad: es, sin duda, uno de los programas de help desk más conocidos, con funciones para casi cualquier sector. Pero mientras Zendesk se alinea […]

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]]> Potencie su servicio de atención al cliente con una API de comercio electrónico: 4 casos prácticos https://www.edesk.com/es/blog/supercargar-el-soporte-al-cliente-con-un-ecommerce-api/ Tue, 28 Feb 2023 14:32:09 +0000 https://www.edesk.com/blog/supercargar-el-soporte-al-cliente-con-un-ecommerce-api/ La experiencia del cliente es fundamental para el éxito de cualquier empresa de comercio electrónico. Se refiere a la impresión general que un cliente tiene de una marca, basada en sus interacciones con esa marca a lo largo del recorrido del cliente, desde la investigación previa a la compra hasta la asistencia posterior a la […]

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]]> 9 Mejor software de mesa de ayuda para comercio electrónico: La lista completa (2023) https://www.edesk.com/es/blog/ecommerce-help-desk-software/ Tue, 28 Feb 2023 11:18:56 +0000 https://www.edesk.com/blog/ecommerce-help-desk-software/ Si usted es un minorista en línea, sabe que la satisfacción del cliente lo es todo. No ofrecer un buen servicio de atención al cliente puede tener un impacto significativo en los resultados de su empresa. Por eso es esencial encontrar el mejor software de servicio de asistencia para comercio electrónico. De hecho, las investigaciones […]

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]]> 10 maneras de contentar a los clientes enfadados https://www.edesk.com/es/blog/10-pasos-para-hacer-feliz-a-un-cliente-enfadado/ https://www.edesk.com/es/blog/10-pasos-para-hacer-feliz-a-un-cliente-enfadado/#respond Tue, 21 Feb 2023 12:22:46 +0000 https://www.edesk.com/blog/10-maneras-de-manejar-a-los-clientes-enojados-y-hacerlos-felices/ Los clientes enfadados son algo con lo que todos los vendedores online tendrán que lidiar en algún momento. Descubra cómo dar la vuelta a esta difícil situación y obtener un resultado positivo.

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]]> https://www.edesk.com/es/blog/10-pasos-para-hacer-feliz-a-un-cliente-enfadado/feed/ 0 Los 10 mejores software de atención al cliente en redes sociales para 2023 https://www.edesk.com/es/blog/social-media-servicio-al-cliente/ Mon, 20 Feb 2023 16:19:58 +0000 https://www.edesk.com/blog/social-media-servicio-al-cliente/ Si tiene una empresa de comercio electrónico orientada al cliente en 2023, es un hecho que sus clientes hablarán con su empresa o, de hecho, sobre su empresa, en las redes sociales. Las plataformas sociales como Facebook, Twitter, WhatsApp e Instagram proporcionan un útil canal de comunicación bidireccional con sus clientes. Pero depende de usted, […]

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]]> Cómo calcular y aumentar el valor del ciclo de vida del cliente (LTV) https://www.edesk.com/es/blog/como-calcular-y-aumentar-el-valor-de-vida-del-cliente/ Fri, 03 Feb 2023 13:03:20 +0000 https://www.edesk.com/blog/como-calcular-y-aumentar-el-valor-de-vida-del-cliente/ El valor del ciclo de vida del cliente (LTV o CLV) es una métrica crucial que mide el valor total que un cliente aporta a una empresa a lo largo de su ciclo de vida. En el comercio electrónico, el LTV desempeña un papel crucial a la hora de determinar la salud y el éxito […]

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]]> Reducir las devoluciones en el comercio electrónico: Consejos y estrategias para los equipos de soporte de comercio electrónico https://www.edesk.com/es/blog/reducir-las-devoluciones-del-comercio/ Wed, 01 Feb 2023 17:02:34 +0000 https://www.edesk.com/blog/reducir-las-devoluciones-del-comercio/ La devolución de artículos comprados es un problema común en el sector del comercio electrónico, que provoca insatisfacción entre los clientes y afecta a los resultados de las empresas. Sin embargo, si se aplican estrategias eficaces, es posible reducir las devoluciones en el comercio electrónico y mejorar la experiencia de compra de los clientes. TL;DR […]

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]]> Utilizar ChatGPT para la atención al cliente en el comercio electrónico https://www.edesk.com/es/blog/uso-de-chatgpt-para-el-servicio-de-atencion-al-cliente-en-el-comercio-electronico/ Tue, 31 Jan 2023 15:30:17 +0000 https://www.edesk.com/blog/uso-de-chatgpt-para-el-servicio-de-atencion-al-cliente-en-el-comercio-electronico/ Independientemente del sector en el que trabajes, parece que ChatGPT va a tener implicaciones importantes en tu forma de hacer negocios, y el comercio electrónico no es una excepción. De hecho, puede que estés leyendo este blog con una pregunta en la cabeza: «¿Sustituirá ChatGPT a los humanos en la atención al cliente?». La respuesta […]

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]]> Soluciones de comercio electrónico sin cabeza https://www.edesk.com/es/blog/headless-ecommerce-solutions/ Tue, 31 Jan 2023 12:17:22 +0000 https://www.edesk.com/blog/headless-ecommerce-solutions/ Si hay algo que el comercio electrónico ofrece en abundancia es flexibilidad. A diferencia de las tiendas tradicionales, si tu estrategia de comercio electrónico falla o tus productos pasan de moda, cambiarlos no es un gran problema. No tiene que redecorar un edificio ni trasladar sus instalaciones. Ventajas como ésta son las que han llevado […]

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]]> Cómo promocionar tu tienda online: Estrategias de marketing para construir un canal de comercio electrónico sólido de cara a 2023 https://www.edesk.com/es/blog/como-promover-tu-tienda-online-estrategias-de-marketing-para-construir-un-robusto-canal-de-comercio-electronico-para-2023/ Fri, 27 Jan 2023 10:55:36 +0000 https://www.edesk.com/blog/como-promover-tu-tienda-online-estrategias-de-marketing-para-construir-un-robusto-canal-de-comercio-electronico-para-2023/ ¿Alguna vez ha pensado que promocionar su tienda en línea parece más una persecución que una iniciativa de marketing? No está solo. De hecho, los profesionales del marketing creen que generar tráfico y clientes potenciales será su mayor reto de marketing en 2023, seguido de cerca por «contratar a los mejores talentos». ¿La solución? Toda […]

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]]> Cómo valorar un negocio de comercio electrónico https://www.edesk.com/es/blog/valor-ecomercio-negocio/ Mon, 23 Jan 2023 10:30:33 +0000 https://www.edesk.com/blog/valor-ecomercio-negocio/ ¿Tiene valor su empresa? Hablamos de beneficios, crecimiento y reputación. Todas estas cosas contribuyen al valor de tu negocio, pero aún quedan preguntas por hacer, a saber, ¿cómo puedes valorar numéricamente tu negocio de comercio electrónico y por qué hacerlo? Consultar a profesionales, preparar lo que necesitará e investigar puede facilitar al máximo el proceso […]

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]]> CJ Dropshipping: Todo lo que necesitas saber para empezar https://www.edesk.com/es/blog/cj-dropshipping-everything-to-get-started/ Fri, 20 Jan 2023 10:15:10 +0000 https://www.edesk.com/blog/cj-dropshipping-everything-to-get-started/ Cualquier propietario de una tienda de comercio electrónico sabe que tener una tienda en línea conlleva desafíos. Está la cuestión de cómo ofrecer un excelente servicio al cliente, cómo diseñar una tienda con poca o ninguna experiencia en diseño y dónde comercializarla. Pero, ¿podría decirse que el aspecto más difícil de dirigir una empresa de […]

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]]> 14 impresionantes vídeos de atención al cliente para motivar e inspirar https://www.edesk.com/es/blog/videos-de-atencion-al-cliente/ Fri, 13 Jan 2023 17:01:12 +0000 https://www.edesk.com/blog/videos-de-atencion-al-cliente/ Ver vídeos de atención al cliente es una forma estupenda de ampliar tus conocimientos, inspirarte y encontrar consejos que compartir con tu equipo de asistencia. De dos a veinte minutos de duración, aquí tiene 14 vídeos inspiradores sobre atención al cliente que le servirán de inspiración a usted y a su equipo.

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]]> La guía definitiva para reducir el abandono de carritos https://www.edesk.com/es/blog/como-reducir-el-abandono-del-carro/ Fri, 13 Jan 2023 10:47:04 +0000 https://www.edesk.com/blog/como-reducir-el-abandono-del-carro/ No hay nada más frustrante que tener una alta tasa de abandono de carritos y no saber cuál es el problema, y mucho menos cómo solucionarlo. La realidad es que si sus clientes potenciales abandonan sus carritos, podría estar perdiendo miles de dólares al mes. Afortunadamente, es bastante fácil abordar las causas potenciales del abandono […]

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]]> 7 pasos para mejorar tu estrategia de atención al cliente en 2023 https://www.edesk.com/es/blog/estrategia-de-atencion-al-cliente/ Wed, 11 Jan 2023 14:10:28 +0000 https://www.edesk.com/blog/estrategia-de-atencion-al-cliente/ La atención al cliente es una parte integral de la venta en línea. Descubra cómo mejorar su atención al cliente y vender más en siete sencillos pasos.

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]]> Configuración de vacaciones en Amazon – Guía del vendedor (2023) https://www.edesk.com/es/blog/amazon-vacation-settings/ Fri, 06 Jan 2023 12:17:11 +0000 https://www.edesk.com/blog/amazon-vacation-settings/ Las vacaciones solían ser muy sencillas cuando aún estabas en el mundo empresarial. Te tomabas un tiempo libre, disfrutabas sin culpas y volvías con una montaña de correos electrónicos. Pero con la venta en Amazon, regalarse unas vacaciones ya no es tan fácil como antes. Ahora estás a cargo de todo y eres responsable de […]

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]]> Las 9 mejores herramientas de atención al cliente para eCommerce en 2023 https://www.edesk.com/es/blog/herramientas-de-atencion-al-cliente/ Wed, 04 Jan 2023 09:19:15 +0000 https://www.edesk.com/blog/herramientas-de-atencion-al-cliente/ Hoy en día, los clientes disponen de varias formas de ponerse en contacto con su empresa para solicitar ayuda y formular preguntas, como el teléfono, el correo electrónico, el chat en directo y las redes sociales. Para cualquier empresa de alto crecimiento, contar con una estrategia para tratar estos diferentes canales de comunicación con el […]

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]]> Las 14 mejores formas de conseguir más ventas en Amazon en 2023 https://www.edesk.com/es/blog/vender-mas-en-amazon/ Sun, 01 Jan 2023 09:00:51 +0000 https://www.edesk.com/blog/vender-mas-en-amazon/ Para aumentar las ventas de Amazon, es necesario aprender todos los mejores trucos y consejos. Echa un vistazo a estas 14 formas de aumentar las ventas en Amazon para adelantarte a la competencia.

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]]> Estadísticas de eBay 2022 https://www.edesk.com/es/blog/ebay-estadisticas/ Wed, 21 Dec 2022 18:02:13 +0000 https://www.edesk.com/blog/ebay-estadisticas/ Si quiere comprar un artículo de segunda mano, obtener precios baratos en productos para el hogar o comprar a un vendedor independiente, probablemente le venga inmediatamente a la cabeza un sitio web: eBay. Fundada como uno de los primeros mercados en línea donde los usuarios podían vender sus propios productos, eBay ha ido viento en […]

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]]> Estadísticas del mercato Amazon 2022 https://www.edesk.com/es/blog/amazon-statistics/ Wed, 21 Dec 2022 17:59:16 +0000 https://www.edesk.com/blog/amazon-statistics/ Dicen que el conocimiento es poder, y eso es cierto para los aspirantes a terceros vendedores en Amazon. Amazon es uno de los mercados en línea más populares en todo el mundo, con una impresionante generación de ingresos de 470 000 millones de dólares en 2021. Fundada originalmente como una librería en línea, Amazon alberga […]

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]]> Cómo crear una gran experiencia de cliente de comercio electrónico en 2023 https://www.edesk.com/es/blog/comercio-electronico-experiencia-del-cliente/ Wed, 21 Dec 2022 15:36:40 +0000 https://www.edesk.com/blog/comercio-electronico-experiencia-del-cliente/ Sea cual sea su sector, se le mide por la mejor experiencia de cliente que haya tenido un consumidor. Parece mucha presión, ¿verdad? Pues sí. Porque el 73% de los consumidores afirma que la experiencia del cliente desempeña un papel clave en sus decisiones de compra. ¿Qué es exactamente la experiencia del cliente de comercio […]

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]]> 4 métricas de atención al cliente que impulsarán el crecimiento en 2023 https://www.edesk.com/es/blog/metricas-de-atencion-al-cliente/ https://www.edesk.com/es/blog/metricas-de-atencion-al-cliente/#respond Mon, 19 Dec 2022 10:48:29 +0000 https://www.edesk.com/blog/metricas-de-atencion-al-cliente/ Tantos puntos de datos, pero ¿qué métricas exactas de atención al cliente seguir? He aquí cuatro métricas significativas por las que nuestro equipo de atención al cliente confía.

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]]> https://www.edesk.com/es/blog/metricas-de-atencion-al-cliente/feed/ 0 Cómo hacer crecer un negocio de comercio electrónico en 2022 https://www.edesk.com/es/blog/haga-crecer-su-comercio-electronico/ Wed, 07 Dec 2022 12:31:07 +0000 https://www.edesk.com/blog/haga-crecer-su-comercio-electronico/ Crear un negocio de comercio electrónico es bastante sencillo; sin embargo, hacerlo crecer requiere una estrategia sólida. Si quieres convertir tu tienda en un negocio de éxito que genere ingresos significativos, tendrás que poner en práctica algunas técnicas de crecimiento de eficacia probada. El secreto del éxito de un negocio de cualquier tipo reside en […]

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]]> La guía definitiva para el drop shipping en BigCommerce https://www.edesk.com/es/blog/ultimate-guide-dropshipping-bigcommerce/ Mon, 21 Nov 2022 16:30:34 +0000 https://www.edesk.com/blog/ultimate-guide-dropshipping-bigcommerce/ ¿Está interesado en utilizar dropshipping en BigCommerce? Ha venido al lugar adecuado. El dropshipping puede beneficiar a las empresas -especialmente a las más pequeñas- de diversas maneras. Hemos recopilado todo lo que necesita saber sobre el dropshipping, incluidas sus ventajas y su funcionamiento, en nuestra guía definitiva sobre dropshipping en BigCommerce. Entonces, ¿qué es exactamente […]

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]]> La importancia de la información sobre el cliente en el comercio electrónico https://www.edesk.com/es/blog/la-importancia-de-la-inteligencia-del-cliente-en-el-comercio/ Mon, 21 Nov 2022 12:07:04 +0000 https://www.edesk.com/blog/la-importancia-de-la-inteligencia-del-cliente-en-el-comercio/ Una sólida plataforma de inteligencia de clientes ofrece información sobre las expectativas, los puntos débiles, los comportamientos y otros factores que influyen en los hábitos de compra de sus clientes. Las marcas de comercio electrónico que invierten bien en programas de inteligencia de clientes tienen más probabilidades de construir, prosperar y evolucionar con relaciones duraderas […]

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]]> Las mejores integraciones de marketing de BigCommerce https://www.edesk.com/es/blog/bigcommerce-marketing-integraciones/ Thu, 17 Nov 2022 11:45:07 +0000 https://www.edesk.com/blog/bigcommerce-marketing-integraciones/ ¿Quiere aumentar sus ventas con las integraciones de marketing de BigCommerce? Hemos reunido a los mejores del sector para aumentar sus conversiones, atraer a más clientes y hacer que sus clientes actuales vuelvan una y otra vez. También exploraremos cómo tener un servicio de asistencia de BigCommerce puede ser la clave para la métrica más […]

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]]> How to get more sales on Shopify https://www.edesk.com/es/blog/how-to-get-more-sales-on-shopify/ Mon, 14 Nov 2022 11:45:06 +0000 https://www.edesk.com/blog/how-to-get-more-sales-on-shopify/ Are you an eCommerce store owner looking to get more sales on Shopify? There are plenty of online forums and blogs that offer tips, tricks and advice, from centralizing your customer support to earning positive reviews. Using well-known and well-established commerce platforms like Shopify is a great start, but where do you go from there? […]

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]]> How to sell on Walmart marketplace https://www.edesk.com/es/blog/how-to-sell-on-walmart/ Mon, 14 Nov 2022 10:56:36 +0000 https://www.edesk.com/blog/how-to-sell-on-walmart/ In this article, we’ll go through step-by-step how to sell on the Walmart marketplace. Walmart has always been known as a world-leading store among the American people, and now they have taken their reputation to a global scale for the rest of the world to enjoy. It is therefore not only wise but expected for […]

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]]> La guía definitiva para Dropshipping en Shopify https://www.edesk.com/es/blog/la-ultima-guia-del-envio-en-shopify/ Fri, 11 Nov 2022 11:45:06 +0000 https://www.edesk.com/blog/la-ultima-guia-del-envio-en-shopify/ ¿Cuánto sabes sobre dropshipping en Shopify? Como ocurre con cualquier aventura empresarial, entender cómo empezar a crear un negocio de dropshipping es muy complicado. Sin embargo, si se hace bien, el dropshipping es un excelente primer paso para convertirse en un empresario de éxito. El Dropshipping te da el poder de vender productos sin tener […]

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]]> Los mejores temas de BigCommerce en 2023 (Más de $200) https://www.edesk.com/es/blog/best-bigcommerce-themes/ Wed, 09 Nov 2022 11:45:08 +0000 https://www.edesk.com/blog/best-bigcommerce-themes/ ¿Estás buscando el tema de BigCommerce perfecto para vender tus productos online? Si desea vender productos o servicios en línea, es esencial utilizar una plataforma en línea sólida y dinámica. Los temas de BigCommerce lo tienen cubierto. Ofrecen una solución para crear tiendas en línea y sitios web totalmente dinámicos. Hay varios temas entre los […]

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]]> Shopify Plus vs Woocommerce https://www.edesk.com/es/blog/shopify-plus-vs-woocommerce/ Mon, 07 Nov 2022 10:36:06 +0000 https://www.edesk.com/blog/shopify-plus-vs-woocommerce/ All successful eCommerce businesses have one thing in common: an eye-catching online store complete with killer copy and a user-friendly interface. But if you're not an internet whizz or graphic design expert, how exactly do you create one? Platforms like WooCommerce and Shopify offer even novices to the eCommerce space an easy way to create […]

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]]> Best eCommerce podcasts in 2023 https://www.edesk.com/es/blog/best-ecommerce-podcasts/ Mon, 07 Nov 2022 10:36:06 +0000 https://www.edesk.com/blog/best-ecommerce-podcasts-in-2022/ As a busy eCommerce business owner, time is of the essence when it comes to developing business strategies. This is where eCommerce podcasts can be a big help. Business podcasts are a great way to learn new skills, keep up to date with industry trends, and get valuable business advice without having to take extra […]

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]]> 11 Black Friday tips for Amazon sellers https://www.edesk.com/es/blog/black-friday-tips-amazon-sellers/ Fri, 14 Oct 2022 15:59:36 +0000 https://www.edesk.com/blog/black-friday-tips-amazon-sellers/ Want to know the best Black Friday tips for Amazon sellers? You've come to the right place. If you're an Amazon seller, you'll know there's one event in the annual social calendar you simply can't miss: Black Friday. Taking place on the Friday after Thanksgiving (this year that’s Friday, 25 November), this day is one […]

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]]> Customer segmentation in eCommerce: everything you need to know https://www.edesk.com/es/blog/customer-segmentation-in-ecommerce-everything-you-need-to-know/ Thu, 06 Oct 2022 13:05:24 +0000 https://www.edesk.com/blog/customer-segmentation-in-ecommerce-everything-you-need-to-know/ Dive deeper into what eCommerce customer segmentation is, how it can benefit your brand and some quick and easy ways that you can implement it.

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]]> Recession proof your eCommerce business with a customer-first approach https://www.edesk.com/es/blog/recession-proof-your-ecommerce-business-with-a-customer-first-approach/ Wed, 21 Sep 2022 15:40:36 +0000 https://www.edesk.com/blog/recession-proof-your-ecommerce-business-with-a-customer-first-approach/ Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

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]]> How to sell on Rakuten PriceMinister https://www.edesk.com/es/blog/how-to-sell-rakuten-priceminister/ Tue, 20 Sep 2022 08:33:17 +0000 https://www.edesk.com/blog/how-to-sell-rakuten-priceminister/ Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you'll need to sign up and keep customers happy, no matter where you sell.

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]]> How to sell on Decathlon https://www.edesk.com/es/blog/how-to-sell-on-decathlon/ Mon, 19 Sep 2022 13:25:14 +0000 https://www.edesk.com/blog/how-to-sell-on-decathlon/ Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow - find out the steps you need to take to become a Decathlon seller

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]]> How to sell successfully on multiple channels https://www.edesk.com/es/blog/selling-successfully-on-multiple-channels/ Mon, 12 Sep 2022 09:31:22 +0000 https://www.edesk.com/blog/selling-successfully-on-multiple-channels/ Learn about multichannel growth strategies, common challenges you may face, as well as how to overcome them.

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]]> 9 awesome social media tips for Cyber Weekend https://www.edesk.com/es/blog/social-media-black-friday-cyber-monday/ Fri, 09 Sep 2022 06:30:23 +0000 https://www.edesk.com/blog/social-media-black-friday-cyber-monday-2/ Cyber Weekend is one of the most lucrative periods of the year for eCommerce stores, make the most of it with this great advice.

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]]> Evite la caótica atención al cliente que frena el crecimiento del comercio electrónico https://www.edesk.com/es/blog/el-caotico-servicio-de-atencion-al-cliente-mata-a-las-empresas-de-comercio-electronico/ Thu, 08 Sep 2022 09:27:42 +0000 https://www.edesk.com/blog/el-caotico-servicio-de-atencion-al-cliente-mata-a-las-empresas-de-comercio-electronico/ Las prácticas empresariales caóticas provocan malas experiencias de los clientes y malas críticas: así es cómo evitarlas.

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]]> How to sell on Wish in 2023 https://www.edesk.com/es/blog/how-to-sell-on-wish-marketplace/ Wed, 07 Sep 2022 14:05:12 +0000 https://www.edesk.com/blog/how-to-sell-on-wish-marketplace-2/ Wish is one of the largest eCommerce marketplaces in the world, read on to find out how start a Wish business and increase your chances of success.

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]]> La guía definitiva para la automatización del comercio electrónico https://www.edesk.com/es/blog/comercio-electronico-automatizacion/ Tue, 06 Sep 2022 13:48:59 +0000 https://www.edesk.com/blog/comercio-electronico-automatizacion/ Descubra cómo la automatización del comercio electrónico puede ayudarle a impulsar su negocio en línea.

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]]> 8 reasons why you should sell on Walmart.com https://www.edesk.com/es/blog/sell-on-walmart-marketplace/ Fri, 02 Sep 2022 11:44:08 +0000 https://www.edesk.com/blog/?p=5871 Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay, and other sites. That is until Marc Lore took over as CEO of the platform. Walmart has made some significant strategic acquisitions and altered its eCommerce policy in recent years, […]

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]]> Bigcommerce vs Shopify Plus vs Magento https://www.edesk.com/es/blog/bigcommerce-vs-shopify-plus-vs-magento/ Fri, 02 Sep 2022 10:45:06 +0000 https://www.edesk.com/blog/bigcommerce-vs-shopify-plus-vs-magento/ Hay mucho que tener en cuenta a la hora de poner en marcha una marca minorista en línea. Una de las decisiones más importantes es en qué plataforma va a gestionar su empresa y cuánto le va a costar. En esta era conectada de compras por Internet y de blogs, sitios web y cuentas de […]

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]]> A Guide To Multi Language Customer Support https://www.edesk.com/es/blog/multi-language-customer-support-guide/ Thu, 01 Sep 2022 10:30:33 +0000 https://www.edesk.com/blog/multi-language-customer-support-guide/ Could multi language customer support make a difference to your business? Multi language customer support If the answer is a resounding yes… Read on to find out more about some multilingual support options. There are quite a few approaches It's important you choose the one that's right for your business. It's not all about just […]

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]]> Ultimate guide to increasing your eCommerce conversion rates https://www.edesk.com/es/blog/ecommerce-conversion-rates/ Wed, 31 Aug 2022 13:16:46 +0000 https://www.edesk.com/blog/ecommerce-conversion-rates/ Noticing a lot of visitors to your website, but struggling to boost your conversation rate past 2%? Low conversion rates aren’t always a sign that something is terribly wrong with your business, but they do suggest that you could be doing – and earning – more. In this guide, we discuss the best tried-and-tested methods […]

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]]> Best live chat extensions for Magento https://www.edesk.com/es/blog/best-live-chat-extensions-magento/ Wed, 31 Aug 2022 09:26:52 +0000 https://www.edesk.com/blog/best-live-chat-extensions-magento/ The saying 'time is money' exists for a reason. When you're a small business owner with a Magento store, every minute spent answering queries that could be easily automated means less time spent growing your business. As 79% of customers prefer live chat to any other communication channel, there's a clear solution for keeping on […]

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]]> Las mejores aplicaciones de envío de Shopify en 2023 https://www.edesk.com/es/blog/best-shopify-shipping-apps/ Wed, 17 Aug 2022 15:09:33 +0000 https://www.edesk.com/blog/best-shopify-shipping-apps/ Aplicaciones de envío de Shopify: ¿qué son y por qué las necesitas? Supongamos que eres un empresario con una tienda en Shopify. Ha montado su negocio en Internet, ha escrito unas descripciones de producto geniales y ahora le están lloviendo los pedidos. ¡Trabajo hecho! ¿Verdad? No del todo. El último paso (y posiblemente el más […]

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]]> Shopify Plus vs BigCommerce Enterprise (Comparación 2023) https://www.edesk.com/es/blog/shopify-plus-vs-bigcommerce-enterprise-comparison/ Wed, 17 Aug 2022 15:02:31 +0000 https://www.edesk.com/blog/shopify-plus-vs-bigcommerce-enterprise-2022-comparacion/ El mundo de las ventas y el marketing en línea no deja de evolucionar. El comercio electrónico basado en SaaS (software como servicio) es una forma excelente de mantenerse al día para el vendedor medio. Sin embargo, hay muchas opciones: ¿qué plataforma elegir? ¿Hay alguna diferencia? ¿Cuál es la mejor para usted y su empresa? […]

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]]> Ultimate guide to increasing your eCommerce conversion rates with Live Chat https://www.edesk.com/es/blog/ultimate-guide-increasing-ecommerce-conversion-rates-live-chat/ Wed, 10 Aug 2022 16:19:03 +0000 https://www.edesk.com/blog/ultimate-guide-increasing-ecommerce-conversion-rates-live-chat/ Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by adding live chat to your eCommerce stores, you could see a significant increase in your conversion rates? It’s true! Live chat support provides a personal touch that can make all […]

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]]> Best practice for Live Chat prompts https://www.edesk.com/es/blog/best-practice-for-live-chat-prompts/ Wed, 10 Aug 2022 16:12:11 +0000 https://www.edesk.com/blog/best-practice-for-live-chat-prompts/ This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you can use to ensure your live chat feature is as good as possible. How often have you encountered a poor live chat experience? We’ve all been in that situation. You […]

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]]> 7 importantes estadísticas de WhatsApp para el comercio electrónico en 2023 https://www.edesk.com/es/blog/7-estadisticas-importantes-de-whatsapp-ecommerce/ Wed, 10 Aug 2022 16:09:46 +0000 https://www.edesk.com/blog/7-estadisticas-importantes-de-whatsapp-ecommerce/ Veamos algunas estadísticas de WhatsApp y sus implicaciones para el comercio electrónico en 2023. ¿Qué es WhatsApp Business? 7 Estadísticas clave de WhatsApp para el comercio electrónico en 2023 Conclusión WhatsApp Messenger es un servicio gratuito de mensajería instantánea y voz sobre IP. La aplicación se utiliza principalmente en dispositivos móviles. WhatsApp Messenger es un […]

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]]> Ultimate guide to increasing average order value https://www.edesk.com/es/blog/ultimate-guide-increasing-average-order-value/ Wed, 10 Aug 2022 12:28:50 +0000 https://www.edesk.com/blog/ultimate-guide-increasing-average-order-value/ Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if your average order value is low, your online store won't be earning up to its true potential. Here, we'll be sharing the importance of increasing average order value with live […]

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]]> Best live chat plugins for WooCommerce https://www.edesk.com/es/blog/best-live-chat-plugins-woocommerce/ Tue, 09 Aug 2022 07:32:37 +0000 https://www.edesk.com/blog/best-live-chat-plugins-woocommerce/ Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce users are busy online shopkeepers always on the lookout for improving their relationships with website visitors – potential customers – and customers. Not only do they want their website visitors […]

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]]> 13 Best live chat apps for Shopify https://www.edesk.com/es/blog/best-live-chat-apps-shopify/ Mon, 08 Aug 2022 09:22:15 +0000 https://www.edesk.com/blog/best-live-chat-apps-shopify/ Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and abroad and has seen its revenue increase by over 50% from 2020 to 2021. In the past year, 44 million customers made purchases from Shopify merchants. It’s, therefore, no wonder […]

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]]> PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers https://www.edesk.com/es/blog/press-release-whatsapp-business-integration/ Wed, 03 Aug 2022 08:50:28 +0000 https://www.edesk.com/?p=29497 As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

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]]> Las mejores aplicaciones de Chat en vivo para BigCommerce en 2023 https://www.edesk.com/es/blog/best-live-chat-bigcommerce/ Tue, 26 Jul 2022 11:29:41 +0000 https://www.edesk.com/blog/best-live-chat-bigcommerce/ ¿Qué debe tener en cuenta a la hora de elegir las mejores aplicaciones de Chat en vivo para BigCommerce? Imagínate esto. Sus equipos de atención al cliente no dan abasto para atender al enorme volumen de clientes que se ponen en contacto con su empresa, sus índices de propensión a llamar (PTV) están por las […]

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]]> Help Scout live chat alternatives in 2023 https://www.edesk.com/es/blog/help-scout-live-chat-alternatives/ Tue, 26 Jul 2022 08:57:13 +0000 https://www.edesk.com/blog/help-scout-live-chat-alternatives/ Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment with a basic question. What do today’s customers think of phone calls? Ask any millennial or member of Gen Z, and the majority may tell you that phone calls are […]

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]]> Best Zendesk Chat alternatives https://www.edesk.com/es/blog/best-zendesk-chat-alternatives/ Fri, 22 Jul 2022 12:53:40 +0000 https://www.edesk.com/blog/best-zendesk-chat-alternatives/ We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, so here’s a round up of your choices, and the pros and cons associated with each of them. Even if you’re offering a top product or service, success still requires […]

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]]> Freshdesk messaging alternatives in 2022 https://www.edesk.com/es/blog/freshdesk-chat-alternatives/ Wed, 20 Jul 2022 16:41:43 +0000 https://www.edesk.com/blog/freshdesk-chat-alternatives/ Take a look at the Freshdesk Chat and the alternatives - and then choose eDesk's Live Chat.

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]]> 13 new online marketplaces you should be selling on https://www.edesk.com/es/blog/online-marketplaces/ Tue, 19 Jul 2022 11:25:36 +0000 https://www.edesk.com/blog/online-marketplaces/ Which online marketplace should you grow your retail business with? Here are 16 of the best.

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]]> Mirakl partners with eDesk to empower sellers in their marketplace expansion https://www.edesk.com/es/blog/mirakl-partners-with-edesk-to-empower-sellers-in-their-marketplace-expansion/ Wed, 13 Jul 2022 16:48:47 +0000 https://www.edesk.com/?p=27951 eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it has partnered with Mirakl to increase its native integrations to over […]

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]]> Top 10 Prime Day statistics that every Amazon seller should know https://www.edesk.com/es/blog/prime-day-stats/ Mon, 11 Jul 2022 16:09:07 +0000 https://www.edesk.com/?p=27833 Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn new customers into loyal customers with great customer service. So you can check your operations are running efficiently this year, we’ve compiled a list of Amazon Prime Day Statistics, including […]

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]]> Cómo vender en Etsy: guía para principiantes para triunfar en 2023 https://www.edesk.com/es/blog/como-vender-en-etsy/ Fri, 24 Jun 2022 08:14:11 +0000 https://www.edesk.com/blog/como-vender-en-etsy/ Si eres un artesano independiente, un fabricante o un distribuidor de artículos hechos a mano, nicho o vintage, puede que te preguntes cómo vender en Etsy. Junto con Amazon, eBay y Walmart, Etsy es uno de los mercados online más populares. Sin embargo, Etsy se diferencia de otros mercados de comercio electrónico porque se especializa […]

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]]> 26 best Shopify apps for your store In 2023 https://www.edesk.com/es/blog/shopify-apps/ Mon, 20 Jun 2022 15:03:00 +0000 https://www.edesk.com/?p=3345 Shopify apps enable you to enhance your store's marketing, design, and operational capabilities - check out our pick of the best for 2023
.

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]]> How Live Chat can transform your online store https://www.edesk.com/es/blog/ecommerce-live-chat/ Mon, 06 Jun 2022 09:57:30 +0000 https://www.edesk.com/?p=3429 Customers expect instant answers Find out how Live Chat can transform your support team's efficacy and boost sales.

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]]> PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA https://www.edesk.com/es/blog/press-release-150-jobs-in-us-and-emea/ Thu, 26 May 2022 15:44:02 +0000 https://www.edesk.com/?p=24633 eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

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]]> 9 tips for private label and Amazon FBA sellers https://www.edesk.com/es/blog/tips-for-private-label-and-amazon-fba-sellers/ Thu, 26 May 2022 09:30:20 +0000 https://www.edesk.com/?p=4932 Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers....

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]]> 3 formas en que la atención al cliente con IA puede mejorar tu negocio de comercio electrónico https://www.edesk.com/es/blog/ai-soporte-al-cliente/ https://www.edesk.com/es/blog/ai-soporte-al-cliente/#respond Wed, 25 May 2022 09:30:00 +0000 https://www.edesk.com/blog/ai-soporte-al-cliente/ La Inteligencia Artificial es el avance más emocionante en el campo de la atención al cliente de los últimos tiempos, ya que permite a las empresas relacionarse con sus clientes con más eficacia que nunca. El efecto en cadena que esto va a tener en su cuenta de resultados es muy emocionante. He aquí por qué.

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]]> https://www.edesk.com/es/blog/ai-soporte-al-cliente/feed/ 0 14 mejores temas gratuitos de Shopify para 2023 https://www.edesk.com/es/blog/free-shopify-themes/ Tue, 17 May 2022 12:09:49 +0000 https://www.edesk.com/blog/11-mejores-temas-gratuitos-para-shopify-en-2021/ Los temas de Shopify marcan una gran diferencia en el aspecto, la sensación y las conversiones de tu sitio de comercio electrónico. Echa un vistazo a los mejores temas gratuitos de Shopify en 2023.

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]]> 16 mejores plataformas de comercio electrónico B2B del mundo https://www.edesk.com/es/blog/plataforma-de-comercio-electronico-b2b/ Wed, 27 Apr 2022 14:13:20 +0000 https://www.edesk.com/blog/15-mejores-plataformas-de-comercio-electronico-b2b-del-mundo/ El comercio electrónico B2B es masivo en 2020 y está creciendo a un ritmo rápido. Echa un vistazo a las 16 mejores plataformas de comercio electrónico B2B del mundo para estar preparado para vender al por mayor.

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]]> How much does an eCommerce website cost in 2023 https://www.edesk.com/es/blog/ecommerce-website-cost/ Wed, 20 Apr 2022 09:00:37 +0000 https://www.edesk.com/?p=2793 Staying on top of your eCommerce website costs is vital if you want to maximize your profit. Find out exactly how much it costs to build and run an eCommerce website in 20

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]]> [Infographic] Why online sellers need extraordinary multichannel customer experiences ​ https://www.edesk.com/es/blog/infographic-why-online-sellers-need-extraordinary-multichannel-customer-experiences/ Mon, 11 Apr 2022 15:11:12 +0000 https://www.edesk.com/?p=23997 [Infographic] Why online sellers need extraordinary multichannel customer experiences

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]]> 22 top eCommerce influencers to follow in 2022 https://www.edesk.com/es/blog/ecommerce-influencers/ Fri, 08 Apr 2022 16:39:29 +0000 https://www.edesk.com/?p=3053 Knowledge is power so here are the top 22 eCommerce influencers you can learn from on Twitter, Instagram and YouTube.

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]]> 8 mobile commerce trends that will dominate through 2023 and beyond https://www.edesk.com/es/blog/mobile-commerce-trends/ Thu, 31 Mar 2022 10:24:39 +0000 https://www.edesk.com/?p=5687 Trends to consider for an effective mobile commerce strategy and how they can improve ROI drastically.

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]]> Get customer feedback and reviews to find out what your buyers really think https://www.edesk.com/es/blog/customer-feedback-and-reviews/ Tue, 29 Mar 2022 12:38:47 +0000 https://www.edesk.com/?p=23764 Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies hoping to better understand customer feedback and reviews to identify what buyers want and need. In addition to this internal research, other customer insights can be gained by offering customer opinion […]

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]]> eCommerce technology and tools that sellers need for success https://www.edesk.com/es/blog/ecommerce-technology-and-tools/ Thu, 24 Mar 2022 19:51:54 +0000 https://www.edesk.com/?p=23699 Find out how eCommerce technology and tools help elevate the business of selling online and customer experiences.

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]]> Providing extraordinary multichannel customer experiences https://www.edesk.com/es/blog/multichannel-customer-experience/ Tue, 15 Mar 2022 13:43:24 +0000 https://www.edesk.com/?p=23416 Find out how to successfully expand online businesses into other channels and geographies with a great multichannel customer experience.

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]]> eCommerce Marketing: 20 Essential Tactics for 2023 https://www.edesk.com/es/blog/ecommerce-marketing/ Wed, 02 Mar 2022 17:31:36 +0000 https://www.edesk.com/?p=2014 eCommerce marketing is the lifeblood of your online store. If you aren't trying out every tactic to bring the sales in, you're leaving money on the table!

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]]> Shopify statistics: Q1 2022 https://www.edesk.com/es/blog/shopify-statistics/ Mon, 28 Feb 2022 11:48:49 +0000 https://www.edesk.com/?p=23246 Founded in Ottawa, Canada in 2006, Shopify is an all-in-one eCommerce business platform that helps digital sellers start, run and grow their businesses online. It’s a subscription-based software designed especially for anyone running an eCommerce business. Read on for more Shopify statistics. Shopify allows anyone to set up a store online and easily sell their […]

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]]> How to get ungated on Amazon in 2023 https://www.edesk.com/es/blog/how-to-get-ungated-on-amazon/ Sun, 27 Feb 2022 14:46:33 +0000 https://www.edesk.com/?p=4467 Raise your hand if you’ve been here before. You have a killer selling idea for Amazon but run into the problem of a restricted category. If this is you, this article will show you how you can get ungated on Amazon to really rock it in 2023. Amazon Restricted Categories Some products you sell on […]

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]]> How to support multichannel eCommerce growth with extraordinary omnichannel customer experiences https://www.edesk.com/es/blog/multichannel-ecommerce-omnichannel-customer/ Tue, 22 Feb 2022 11:28:06 +0000 https://www.edesk.com/?p=23125 Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from brick-and-mortar stores to websites, social media, email, print, marketplaces, and webstores – all of which are all critical to the purchase journey and customer experience. This merging of different marketing, […]

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]]> How to find a product to sell on Amazon FBA in 2023 https://www.edesk.com/es/blog/find-product-sell-amazon-fba/ Sun, 20 Feb 2022 14:38:20 +0000 https://www.edesk.com/?p=4520 Whether you’re an established seller looking for a new angle or a beginner seller looking to break into the Amazon FBA market, finding a new product to sell can be a challenge. Luckily, this post has seven top tips for you to find a product to sell on Amazon FBA to help speed up the […]

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]]> Atención al cliente en el comercio electrónico: guía definitiva 2022 https://www.edesk.com/es/blog/atencion-al-cliente-en-el-comercio-electronico-guia-definitiva-2022/ Sun, 20 Feb 2022 11:32:00 +0000 https://www.edesk.com/blog/atencion-al-cliente-en-el-comercio-electronico-guia-definitiva-2022/ Ofrecer un gran servicio y experiencia al cliente en el comercio electrónico es vital para la fidelización de los clientes y las buenas críticas. Obtenga más información en esta guía.

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]]> 7 ways to get more eBay feedback in 2023 https://www.edesk.com/es/blog/more-ebay-feedback/ Tue, 15 Feb 2022 13:42:42 +0000 https://www.edesk.com/?p=4548 We all know one of the best ways to increase your sales on eBay is to get more eBay feedback that’s positive—and here are seven ways you might not know of that can help you do just that. 1. Be prompt in your payment One way to bolster your feedback and reputation is to be […]

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]]> European VAT for eCommerce explained, in simple terms https://www.edesk.com/es/blog/european-vat-e-commerce/ https://www.edesk.com/es/blog/european-vat-e-commerce/#respond Sun, 13 Feb 2022 09:13:18 +0000 https://www.blog.edesk.qa.xsell.co/resources/european-vat-e-commerce/ European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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]]> https://www.edesk.com/es/blog/european-vat-e-commerce/feed/ 0 6 customer service email templates that will save you hours in 2023 https://www.edesk.com/es/blog/customer-service-email-templates/ Tue, 01 Feb 2022 14:27:27 +0000 https://www.edesk.com/?p=5357 Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t always be conveyed accurately in writing. This is where customer service email templates can be a big help. After all, you never want your email to be the one that goes […]

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]]> Cómo bloquear compradores en eBay (en 3 sencillos pasos) https://www.edesk.com/es/blog/como-bloquear-a-un-comprador-ebay/ Tue, 01 Feb 2022 09:50:15 +0000 https://www.edesk.com/blog/como-bloquear-a-un-comprador-en-ebay-3-sencillos-pasos/ Es mejor evitar a algunos compradores de eBay. Tanto si son estafadores, como si son competidores o simplemente viven demasiado lejos, aquí te explicamos cómo bloquear a un comprador en eBay.

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]]> 16 formas probadas de aumentar las ventas en eBay en 2023 https://www.edesk.com/es/blog/aumentar-ventas-ebay/ https://www.edesk.com/es/blog/aumentar-ventas-ebay/#respond Mon, 31 Jan 2022 09:49:42 +0000 https://www.edesk.com/blog/16-hacks-esenciales-para-aumentar-las-ventas-en-ebay-en-2022/ ¿Quiere poner un cohete bajo sus ventas en eBay? Hemos recopilado 16 trucos esenciales que pueden ayudarte a aumentar tus ventas en eBay.

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]]> https://www.edesk.com/es/blog/aumentar-ventas-ebay/feed/ 0 Amazon has 1.9 million active sellers worldwide (plus other stats) https://www.edesk.com/es/blog/amazon-statistics-2020/ Mon, 31 Jan 2022 08:00:21 +0000 https://www.edesk.com/?p=4692 Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue channels. Its 2020 revenue figure propelled Amazon to the top of the business leaderboard, as the third-largest company in the world by revenue. Prior to that, in 2019, the eCommerce […]

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]]> Best eBay software for online sellers in 2023 https://www.edesk.com/es/blog/ebay-software/ Sat, 29 Jan 2022 13:33:34 +0000 https://www.edesk.com/?p=2570 To succeed on eBay, you’ve got to have the right software. There are loads of tools out there to help you optimize your product listings, rank higher in the Best Match algorithm, provide excellent customer service and increase sales.

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]]> Las 7 mejores herramientas de palabras clave de Amazon para vendedores en 2023 https://www.edesk.com/es/blog/amazon-keyword-tools/ Wed, 26 Jan 2022 13:43:43 +0000 https://www.edesk.com/blog/las-7-mejores-herramientas-de-palabras-clave-de-amazon-para-vendedores-en-2021/ Las herramientas de palabras clave de Amazon permiten a los vendedores conocer a sus compradores potenciales. Puedes utilizar la información que recopiles para formar una estrategia de marketing en Amazon y mejorar la visibilidad y el ranking de tus productos en Amazon. Ahora que sabemos que las herramientas de palabras clave de Amazon son útiles […]

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]]> Cryptocurrency and blockchain in eCommerce https://www.edesk.com/es/blog/cryptocurrency-in-ecommerce/ Wed, 26 Jan 2022 08:30:36 +0000 https://www.edesk.com/?p=22621 With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on everyday people. So how  does cryptocurrency and blockchain in eCommerce impact online retailers specifically? An alternative payment system built on the blockchain ledger, cryptocurrency has found cultural cache as an […]

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]]> 5 tips to optimise your eCommerce conversion rates in 2022 https://www.edesk.com/es/blog/conversion-optimization-tips/ https://www.edesk.com/es/blog/conversion-optimization-tips/#respond Tue, 25 Jan 2022 11:30:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/conversion-optimization-tips/ Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here's how to turn browsers into buyers.

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]]> https://www.edesk.com/es/blog/conversion-optimization-tips/feed/ 0 10 ways to get Amazon product reviews in 2023 (including a free template!) https://www.edesk.com/es/blog/amazon-product-reviews/ Mon, 24 Jan 2022 09:47:07 +0000 https://www.edesk.com/?p=4385 There’s never been a better time to sell on Amazon. The global marketplace’s net sales are expected to reach as high as $162bn this year, and the company is likely to also overtake Walmart as America’s largest retailer in the coming year. But success doesn’t come without the work to back it up. To perform […]

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]]> Amazon’s request a review: the ultimate guide for 2023 https://www.edesk.com/es/blog/amazon-request-review/ Mon, 24 Jan 2022 07:16:12 +0000 https://www.edesk.com/?p=4509 In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about […]

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]]> The 4 best Amazon FBA courses in 2023 https://www.edesk.com/es/blog/best-amazon-fba-courses/ Sun, 23 Jan 2022 14:21:24 +0000 https://www.edesk.com/?p=4551 If you’re thinking of selling on Amazon, there’s a lot you need to know to really increase your odds of success. Becoming an Amazon merchant isn’t at all like scrounging up loose items from around your home and selling them on your front lawn — the amount of knowledge and skill you need for Amazon […]

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]]> 9 effective tips for Customer Service Managers in 2023 https://www.edesk.com/es/blog/customer-service-managers/ Sat, 22 Jan 2022 19:10:01 +0000 https://www.edesk.com/?p=3767 Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2023, it’s even more so. The customer journey has become increasingly omnichannel – merging web, mobile, and in-store – for a more dynamic experience. In fact, customer expectations around all aspects of the shopping experience are […]

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]]> Selling private label on Amazon in 2023 (6 easy steps) https://www.edesk.com/es/blog/private-label-amazon/ Fri, 14 Jan 2022 11:20:13 +0000 https://www.edesk.com/?p=5321 When you decide to sell private label on Amazon instead of a manufacturer’s items, a lot of the selling rules still apply. However, there are a few things you need to do differently if you want to succeed, and eDesk has the guide for you. It’s time for you to shine under your own spotlight, […]

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]]> Amazon images: everything you need to know in 2023 https://www.edesk.com/es/blog/amazon-images/ Wed, 12 Jan 2022 12:38:00 +0000 https://www.edesk.com/?p=3258 Perfecting your Amazon images is one of the most effective ways of increasing your sales. Find out how to create amazing Amazon product images that convert!

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]]> 12 best Amazon sourcing and research tools for 2023 https://www.edesk.com/es/blog/amazon-sourcing-research-tools/ Tue, 11 Jan 2022 19:41:06 +0000 https://www.edesk.com/?p=4946 Choosing the right software to help with your Amazon FBA product sourcing is crucial for success. There are many different tools available and we hope this list helps you make the right decision. Check out this list of the twelve best Amazon sourcing and research tools for sourcing and Amazon product research. 1. Helium 10 […]

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]]> Cómo comunicarse con Amazon Seller Central https://www.edesk.com/es/blog/comunicar-amazon-vendedor-central/ Mon, 10 Jan 2022 13:51:25 +0000 https://www.edesk.com/blog/como-comunicarse-eficazmente-con-amazon-seller-central/ Central de vendedores de Amazon se diseñó para ayudar a marcas y comerciantes a gestionar eficazmente todas las partes de su negocio en Amazon. Pero intentar comunicarse con Amazon Seller Central puede ser frustrante para los comerciantes que se sienten continuamente incomprendidos. En entradas anteriores del blog, hemos cubierto las formas de manejar diferentes fallos […]

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]]> Cómo vender en eBay para principiantes en 2023 https://www.edesk.com/es/blog/vender-en-ebay/ Sat, 08 Jan 2022 00:00:00 +0000 https://www.edesk.com/blog/como-vender-en-ebay-para-principiantes-en-2021/ eBay es uno de los mercados en línea más populares del mundo. Ofrece a particulares y empresas de cualquier tamaño la oportunidad de conectar con el público internacional, pero la competencia también es bastante dura. Para vender en eBay con éxito, los principiantes deben comprender los conceptos básicos y dominar habilidades como la optimización […]

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]]> 10 formas expertas de ofrecer un gran servicio al cliente en 2023 https://www.edesk.com/es/blog/gran-servicio-al-cliente/ Wed, 29 Dec 2021 08:00:11 +0000 https://www.edesk.com/blog/10-formas-expertas-de-ofrecer-un-gran-servicio-al-cliente-en-2022/ A medida que nos adentramos en 2023, el servicio al cliente nunca ha sido tan importante. Las investigaciones demuestran que El 86% de los clientes pagará hasta un 25% más para un buen servicio al cliente. Los clientes que tuvieron la mejor experiencia de cliente gastaron un 140% más que los que tuvieron un mal […]

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]]> El mejor software de carrito de la compra para su negocio en 2023 https://www.edesk.com/es/blog/software-de-carrito-de-la-compra/ Fri, 17 Dec 2021 16:58:35 +0000 https://www.edesk.com/blog/el-mejor-software-de-carrito-de-la-compra-para-su-negocio-en-2022/ La elección del mejor software de carrito de la compra para su empresa dependerá de varios factores, desde el tamaño y los objetivos de la empresa hasta el nivel de conocimientos técnicos de su equipo. A la hora de crear una tienda de comercio electrónico, ésta es una de las decisiones más importantes que se […]

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]]> Deloitte Fast 50: eDesk gana el premio a la nueva tecnología innovadora https://www.edesk.com/es/blog/deloitte-fast-50-edesk-gana-el-premio-a-la-nueva-tecnologia-innovadora/ Wed, 08 Dec 2021 15:56:53 +0000 https://www.edesk.com/blog/deloitte-fast-50-edesk-gana-el-premio-a-la-nueva-tecnologia-innovadora/ El director general Alex Payne aceptó el premio en nombre de eDesk en los premios Deloitte Ireland Technology Fast 50 Awards 2021 de este año. Me complace compartir que «eDesk Smart Inbox» ha sido ha sido anunciada como ganadora del premio Fast 50 de Deloitte Irlanda a la «Nueva Tecnología Innovadora» en asociación con Google. […]

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]]> Lo que los vendedores de comercio electrónico deben saber sobre la crisis de la cadena de suministro europea https://www.edesk.com/es/blog/crisis-de-la-cadena-de-suministro-europea/ Thu, 02 Dec 2021 10:38:51 +0000 https://www.edesk.com/blog/lo-que-los-vendedores-de-comercio-electronico-deben-saber-sobre-la-crisis-de-la-cadena-de-suministro-europea/ La crisis de la cadena de suministro es un tema imposible de evitar para los vendedores de comercio electrónico. El tema ha ocupado un lugar destacado en los medios de comunicación, tanto en el Reino Unido como en toda Europa, ya que los cuellos de botella en el suministro afectan al acceso de los consumidores […]

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]]> Lo que los vendedores de comercio electrónico deben saber sobre la crisis de la cadena de suministro en Estados Unidos https://www.edesk.com/es/blog/us-supply-chain-crisis/ Wed, 24 Nov 2021 12:42:53 +0000 https://www.edesk.com/blog/lo-que-los-vendedores-de-comercio-electronico-deben-saber-sobre-la-crisis-de-la-cadena-de-suministro-en-estados-unidos/ Pregunte a cualquier vendedor de comercio electrónico sobre los principales problemas que pesan en su mente (y en su balance) y, sin duda, la cadena de suministro saldrá como tema de conversación. El año pasado vimos cómo se desarrollaban muchos problemas en la cadena de suministro, desde la falta de disponibilidad de ciertos artículos hasta […]

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]]> Choosing the Right Helpdesk Software https://www.edesk.com/es/blog/choosing-the-right-helpdesk-software/ Mon, 22 Nov 2021 12:36:39 +0000 https://blog.edesk.com/resources/?p=5863 If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by implementing helpdesk software. Helpdesk software helps teams work more effectively, processes flow better and gives your customers the confidence that your business has their best interests at the forefront of […]

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]]> 10 Ways to Increase Customer Loyalty https://www.edesk.com/es/blog/increase-customer-loyalty/ Tue, 16 Nov 2021 19:07:15 +0000 https://blog.edesk.com/resources/?p=5917 Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a business’s profits come from just 20% of its customers. On top of this, it’s also been proven that it is much more cost-effective to sell to existing customers than to […]

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]]> Amazon backend keyword optimisation – an Illustrated step by step guide for sellers https://www.edesk.com/es/blog/amazon-keyword-optimization/ Tue, 16 Nov 2021 17:03:31 +0000 https://blog.edesk.com/resources/?p=6076 A guest post about keyword optimization from our friends at, ZonGuru who make selling on Amazon easier with their powerful data insights and automation toolkit. Amazon keyword optimization is crucial to listing success on Amazon. An optimized product detail page receives more visibility and attention in search, driving higher clicks and sales than a poorly […]

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]]> DTC eCommerce: Why Direct To Consumer Is The Future https://www.edesk.com/es/blog/dtc-ecommerce-direct-to-consumer/ Tue, 09 Nov 2021 16:14:21 +0000 https://blog.edesk.com/resources/?p=5920 Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding to this expectation by taking their proposition directly to consumers. Lets take a closer look. The retail world is being shaken up as distribution models are changing to bypass distributors […]

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]]> Things To Avoid This Holiday Season! https://www.edesk.com/es/blog/things-to-avoid-holiday-season-2/ Tue, 09 Nov 2021 10:10:54 +0000 https://blog.edesk.com/resources/?p=3420 The 2020 holiday season is a huge opportunity for sellers, but if you're not prepared it will turn into a nightmare! Watch out for these seven things to avoid!

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]]> How to Improve Conversion Rates with Amazon Attribution https://www.edesk.com/es/blog/improve-conversion-rates-amazon-attribution/ Tue, 02 Nov 2021 17:24:43 +0000 https://blog.edesk.com/resources/?p=6024 A guest post from our friends at Profit Whales, who help brands use marketing budgets and increase conversion rates efficiently. Amazon sellers know firsthand how difficult it is to track and measure the impact that external advertising channels have on sales. What kind of content and which channel helps bring the most audience to your […]

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]]> eCommerce CRM Software: 7 Of The Best Solutions https://www.edesk.com/es/blog/ecommerce-crm-software/ Tue, 19 Oct 2021 14:29:40 +0000 https://www.edesk.com/blog/?p=5922 Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific […]

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]]> How to Choose Dropshipping Products: The Ultimate Guide! https://www.edesk.com/es/blog/how-to-choose-dropshipping-products-the-ultimate-guide/ Tue, 12 Oct 2021 08:55:27 +0000 https://www.edesk.com/blog/how-to-choose-dropshipping-products-the-ultimate-guide/ If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding new product lines, this article will tell you everything you need to know about how to choose dropshipping products and how to source your chosen items. What is dropshipping? Dropshipping […]

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]]> Shipping: The Most Underrated Aspect of Your Customer Service Strategy https://www.edesk.com/es/blog/shipping-customer-service-strategy/ Mon, 11 Oct 2021 14:40:18 +0000 https://www.edesk.com/blog/?p=5978 A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think […]

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]]> Selling online in France: How to take advantage of this huge market https://www.edesk.com/es/blog/selling-online-france/ Mon, 11 Oct 2021 14:40:18 +0000 https://www.edesk.com/blog/selling-online-france/ Have you successfully grown your online business in your home country? Are you looking for new marketplaces to reach more customers? Then it could be time to start selling internationally and you should look no further than France. You might be thinking that France would be a challenge too far considering the language barrier, but […]

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]]> European VAT for eCommerce, explained in simple terms https://www.edesk.com/es/blog/european-vat-e-commerce-2/ https://www.edesk.com/es/blog/european-vat-e-commerce-2/#respond Wed, 06 Oct 2021 12:00:18 +0000 https://www.blog.edesk.qa.xsell.co/resources/european-vat-e-commerce/ European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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]]> https://www.edesk.com/es/blog/european-vat-e-commerce-2/feed/ 0 10 Customer Retention Strategies That Work: Get Them and Keep Them! https://www.edesk.com/es/blog/customer-retention-strategies/ Wed, 29 Sep 2021 15:15:31 +0000 https://www.edesk.com/blog/?p=5826 Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat […]

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]]> Keep Customers Coming Back With the Surprise and Delight Technique https://www.edesk.com/es/blog/surprise-delight-technique/ Fri, 24 Sep 2021 11:34:09 +0000 https://www.edesk.com/blog/?p=5883 Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I […]

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]]> WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall https://www.edesk.com/es/blog/webinar-round-up-find-your-voice-with-edesk-and-aircall/ Tue, 21 Sep 2021 15:47:50 +0000 https://www.edesk.com/blog/?p=5893 In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]

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]]> Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall https://www.edesk.com/es/blog/unlocking-voice-for-ecommerce-marketplaces-edesk-and-aircall/ Thu, 16 Sep 2021 14:24:10 +0000 https://www.edesk.com/blog/?p=5865 The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]

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]]> 12 Customer Service KPIs to Track Support Goals https://www.edesk.com/es/blog/customer-service-kpis/ Tue, 14 Sep 2021 10:37:03 +0000 https://www.edesk.com/blog/?p=5698 A famous quote from American retail magnate Sam Walton, founder of Walmart, says: «There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.» This is an excellent illustration of why, as any customer service professional knows, the focus […]

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]]> 10 Tips to Improve Customer Service on Instagram https://www.edesk.com/es/blog/customer-service-instagram/ Tue, 07 Sep 2021 16:35:33 +0000 https://www.edesk.com/blog/?p=5821 Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25 million brand accounts using Instagram, and over 80% of Instagram users follow at least one brand account. Did you know that 80% of customers engage with brands on social media? […]

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]]> eDesk Appoints New Vice President of Global Marketing https://www.edesk.com/es/blog/edesk-appoints-new-vice-president-of-global-marketing/ Tue, 07 Sep 2021 16:29:44 +0000 https://www.edesk.com/blog/?p=5829 eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]

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]]> Holiday Season 2021: The Biggest Ever for eCommerce! https://www.edesk.com/es/blog/holiday-season/ Sat, 04 Sep 2021 13:27:55 +0000 https://www.edesk.com/?p=3389 The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!

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]]> eDesk Product Update: August 2021 https://www.edesk.com/es/blog/edesk-product-update-august-2021/ Thu, 02 Sep 2021 13:33:47 +0000 https://www.edesk.com/blog/?p=5793 Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]

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]]> 10 Ways to Develop a Customer Service Mindset https://www.edesk.com/es/blog/customer-service-mindset/ Wed, 01 Sep 2021 09:00:10 +0000 https://www.edesk.com/blog/?p=5700 Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best course of action in each situation. It’s not an easy role, but it is an incredibly important one, especially when you consider that a customer service representative is the ‘face’ […]

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]]> What is Automated Customer Service? (Examples, Pros and Cons) https://www.edesk.com/es/blog/automated-customer-service-2/ Fri, 27 Aug 2021 14:21:28 +0000 https://www.edesk.com/blog/?p=5689 Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing and customer service. This means that whether physical or intellectual, many tasks that were once time-consuming can now be automated for a better result – and customer service is no […]

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]]> How to Use Facebook Messenger for Customer Service https://www.edesk.com/es/blog/facebook-messenger-customer-service/ Thu, 12 Aug 2021 10:52:22 +0000 https://www.edesk.com/?p=5635 Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been on the rise for some time now, today more than 2 billion people worldwide use social messaging apps to connect with others online. Facebook Messenger, in particular, sees 1.3 billion […]

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]]> Why Online Sellers Must Pay Attention to Their Net Promoter Score https://www.edesk.com/es/blog/net-promoter-score/ Wed, 11 Aug 2021 09:49:33 +0000 https://www.edesk.com/?p=5627 Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the competition? Much like an iceberg, 90% of how you are actually performing can’t be seen and is below the water. So how can you better understand how you are performing […]

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]]> The Ultimate Guide to Customer Feedback https://www.edesk.com/es/blog/customer-feedback/ Tue, 03 Aug 2021 13:53:05 +0000 https://www.edesk.com/?p=5541 As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only natural that after making a purchase, they’ll have an opinion about whether the transaction was a positive or negative experience and whether there is room for improvement. Listening to your […]

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]]> BigCommerce vs Shopify: ¿Cuál deberías usar? https://www.edesk.com/es/blog/bigcommerce-vs-shopify/ Thu, 29 Jul 2021 11:21:36 +0000 https://www.edesk.com/blog/bigcommerce-vs-shopify/ Elegir una plataforma de comercio electrónico para su negocio puede ser complicado. La oferta es muy amplia y comparar características como plantillas, prestaciones y precios puede resultar abrumador. Dos de los grandes nombres del comercio electrónico son BigCommerce y Shopify. Ambos son creadores de sitios web basados en navegador (sin software) que te permiten vender […]

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]]> 10 Ways to Get Online Reviews for Your Business https://www.edesk.com/es/blog/get-online-reviews/ Tue, 27 Jul 2021 15:50:04 +0000 https://www.edesk.com/?p=5537 Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good […]

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]]> 10 Tips for Creating the Best Customer Experience Strategy https://www.edesk.com/es/blog/customer-experience-strategy/ Thu, 22 Jul 2021 09:53:53 +0000 https://www.edesk.com/?p=5474 Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to increased customer loyalty, redacted churn, and an increase in profits. In fact, research has shown that 86% of customers are willing to pay more for a better experience. That’s why […]

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]]> Customer Service Chatbots: The Future of Customer Service? https://www.edesk.com/es/blog/customer-service-chatbots/ Tue, 20 Jul 2021 10:46:34 +0000 https://www.edesk.com/?p=5420 In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. In fact, if you’ve ever used chat-based customer service, it’s likely it was with a chatbot – a software application that allows your customers […]

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]]> Omnichannel vs Multichannel Marketing: What is The Difference? https://www.edesk.com/es/blog/omnichannel-vs-multichannel-marketing/ Mon, 19 Jul 2021 09:57:45 +0000 https://www.edesk.com/?p=5466 The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. Before making a purchase, a consumer is likely to zig-zag across multiple shopping channels and platforms – from Amazon to eBay, via eCommerce stores and Facebook, using a desktop computer, […]

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]]> The Art of Customer Appreciation and How it Can Help You Grow https://www.edesk.com/es/blog/customer-appreciation/ Fri, 09 Jul 2021 16:01:27 +0000 https://www.edesk.com/?p=5417 “The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you […]

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]]> 11 Customer Experience Metrics You Should Be Tracking in 2021 https://www.edesk.com/es/blog/customer-experience-metrics/ Thu, 08 Jul 2021 10:40:02 +0000 https://www.edesk.com/?p=3993 If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer experience, it’s essential to put some formalised key performance indicators in place (KPIs) so that your evidence isn’t just anecdotal. Using the right customer experience metrics will provide the insight […]

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]]> IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales https://www.edesk.com/es/blog/irx-engage-summit-2021/ Fri, 02 Jul 2021 10:45:31 +0000 https://www.edesk.com/?p=5386 IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]

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]]> Zendesk vs Freshdesk: How to Choose? (2021 Guide) https://www.edesk.com/es/blog/zendesk-vs-freshdesk/ Thu, 01 Jul 2021 10:50:48 +0000 https://www.edesk.com/?p=5567 When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of […]

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]]> Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps https://www.edesk.com/es/blog/customer-service-strategy/ Tue, 29 Jun 2021 12:03:07 +0000 https://www.edesk.com/?p=5330 Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]

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]]> ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry https://www.edesk.com/es/blog/ecomworld-2021/ Mon, 28 Jun 2021 16:53:33 +0000 https://www.edesk.com/?p=5333 ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

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]]> 5 Ways to Reduce Customer Response Times https://www.edesk.com/es/blog/reduce-customer-response-times/ Thu, 24 Jun 2021 10:14:10 +0000 https://www.edesk.com/?p=4859 In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]

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]]> How to Get Reviews on Amazon (5 Proven Ways) https://www.edesk.com/es/blog/how-to-get-reviews-on-amazon/ https://www.edesk.com/es/blog/how-to-get-reviews-on-amazon/#respond Thu, 24 Jun 2021 09:00:43 +0000 https://www.blog.edesk.qa.xsell.co/resources/get-more-amazon-reviews/ Make no bones about it: positive reviews increase sales Here's how to write the perfect feedback request message.

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]]> https://www.edesk.com/es/blog/how-to-get-reviews-on-amazon/feed/ 0 How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead https://www.edesk.com/es/blog/supply-chain-crisis/ Wed, 23 Jun 2021 01:00:06 +0000 https://www.edesk.com/?p=5190 While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]

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]]> What is a Support Ticket System and How to Use One https://www.edesk.com/es/blog/support-ticket-system/ Tue, 22 Jun 2021 11:04:22 +0000 https://www.edesk.com/?p=4206 Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing.  Whatever the turn of phrase, the customer service software industry generally uses the broad term […]

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]]> 7 Ways to Reduce Customer Support Costs in 2021 https://www.edesk.com/es/blog/reduce-customer-support-costs/ Thu, 17 Jun 2021 11:41:36 +0000 https://www.edesk.com/?p=4863 Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]

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]]> How to Save an Hour Per Day on Support Tickets https://www.edesk.com/es/blog/save-time-on-support-tickets/ Fri, 11 Jun 2021 08:45:07 +0000 https://www.edesk.com/?p=4203 One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]

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]]> Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board https://www.edesk.com/es/blog/eileen-omara-edesk-board/ Thu, 03 Jun 2021 07:59:56 +0000 https://www.edesk.com/?p=4913 Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

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]]> The Stats That Underline the Importance of Positive Reviews https://www.edesk.com/es/blog/stats-importance-positive-reviews/ Fri, 28 May 2021 15:09:31 +0000 https://www.edesk.com/?p=4896 Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A […]

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]]> How to Transform a Potential Issue into a Positive Review https://www.edesk.com/es/blog/transform-issue-positive-review/ Thu, 27 May 2021 14:33:22 +0000 https://www.edesk.com/?p=4854 A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do […]

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]]> New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews https://www.edesk.com/es/blog/smart-sellers-bad-reviews/ Wed, 19 May 2021 06:30:31 +0000 https://www.edesk.com/?p=4744 eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which […]

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]]> 2 Tested Ways to Remove Negative Feedback on Amazon https://www.edesk.com/es/blog/removing-negative-feedback-on-amazon/ Tue, 18 May 2021 09:22:05 +0000 https://www.edesk.com/?p=4683 No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. […]

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]]> How to Write Winning Product Titles for Amazon https://www.edesk.com/es/blog/product-titles-amazon/ Mon, 17 May 2021 09:19:10 +0000 https://www.edesk.com/?p=4708 When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, […]

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]]> CTO Corner: Feature Focus on eDesk’s New Smart Inbox https://www.edesk.com/es/blog/cto-corner-edesk-smart-inbox/ Sun, 16 May 2021 15:56:03 +0000 https://www.edesk.com/?p=4263 In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get […]

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]]> How to Do Amazon Competitor Analysis https://www.edesk.com/es/blog/amazon-competitor-analysis/ Thu, 13 May 2021 14:38:03 +0000 https://www.edesk.com/?p=4655 Guest post by Charles Richard from TatvaSoft UK Successful survival demands continuous evolution and adaptation. And the fact certainly stands true for any entity in any scenario; even for leading tech companies ruling the industry such as Amazon. No matter how counter-intuitive it may sound, but it’s true! Also, the internet seems to be beaming […]

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]]> How to Get an Amazon Choice Badge for Your Products https://www.edesk.com/es/blog/amazon-choice-badge/ Mon, 10 May 2021 11:00:58 +0000 https://www.edesk.com/?p=4459 Selling on Amazon, you might not always notice some of the little things that happen. And one of them that gained popularity this year was a little dark blue badge with the words ‘Amazon’s Choice’ on it. It’s actually been here since 2015 when Amazon used it to streamline purchases made from the Echo, but […]

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]]> Response Templates to Deal with Negative Reviews on Amazon https://www.edesk.com/es/blog/response-template-negative-reviews-amazon/ Wed, 05 May 2021 13:10:05 +0000 https://www.edesk.com/?p=4608 Guest post by Michael from Deliverr eCommerce review systems allow buyers to share their purchasing experiences with products and sellers. As an eCommerce seller, you’re likely to get plenty of great reviews and a few bad ones. Customers sometimes leave negative reviews, even when you do everything right. It’s an unfortunate truth. You have a […]

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]]> The Best Products to Private Label on Amazon https://www.edesk.com/es/blog/best-products-private-label-amazon/ Fri, 30 Apr 2021 15:19:16 +0000 https://www.edesk.com/?p=4605 Private labelling is a pretty simple concept and here we discuss the best products to private label on Amazon. What is Private Labelling? Private labelling is a pretty simple concept. You sell your own inventory and use your own packaging, but the items you’re selling are made by someone else. For example, the supermarket Tesco […]

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]]> 5 Lessons Learned From a Failed Amazon Seller https://www.edesk.com/es/blog/lessons-from-failed-amazon-seller/ Thu, 29 Apr 2021 15:32:59 +0000 https://www.edesk.com/?p=4599 Guest post by Roberto from Mofluid There are many individual sellers on Amazon trying to make a quick buck, or even making millions from selling different products. The latter are probably doing it with high volume or high-margin products, or both, but some products have proven to be a tough road. While we hear many […]

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]]> How to Write the Best Amazon Feedback Request Email (Free Template) https://www.edesk.com/es/blog/amazon-feedback-request-email/ Wed, 28 Apr 2021 13:20:30 +0000 https://www.edesk.com/?p=4585 Guest post by Steve Rajeckas from Flip Those Books Keeping an extremely high Amazon feedback rating is arguably the most impactful thing you can do to safeguard your Amazon FBA business. If it drops even a tiny bit, you’ll lose sales to sellers with better ratings. And if it drops more than a bit, you’re […]

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]]> Selling Books on Amazon FBA (29 Expert Tips) https://www.edesk.com/es/blog/selling-books-amazon-fba/ Tue, 27 Apr 2021 15:45:19 +0000 https://www.edesk.com/?p=4567 Guest post by Steve Rajeckas from Flip Those Books The world of selling books on Amazon FBA can be tough to navigate without any guidance. There are tons of helpful tips and secrets you can only learn through experience… or by learning from the experiences of someone who sells books on Amazon FBA full-time. That’s […]

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]]> Lo que necesitas saber cuando haces dropshipping de Amazon a eBay https://www.edesk.com/es/blog/dropshipping-amazon-ebay/ Wed, 21 Apr 2021 13:18:11 +0000 https://www.edesk.com/blog/lo-que-necesitas-saber-cuando-haces-dropshipping-de-amazon-a-ebay/ Con el dropshipping, te quitas de encima la preocupación de tener que almacenar un inventario completo y pagar los gastos de almacenamiento y cumplimiento. Lo único que tiene que hacer es aceptar el pedido y asegurarse de que el proveedor lo cumpla. Si te preguntas por el dropshipping entre dos gigantes de la red, Amazon […]

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]]> eDesk Awarded ‘2021 Excellence In Customer Service Award’ https://www.edesk.com/es/blog/customer-service-award/ Tue, 20 Apr 2021 14:16:33 +0000 https://www.edesk.com/?p=4514 eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s […]

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]]> 8 Tips for Responding to Amazon Reviews https://www.edesk.com/es/blog/responding-to-amazon-reviews/ Thu, 15 Apr 2021 14:39:22 +0000 https://www.edesk.com/?p=4487 If you sell products on Amazon, you’ll know how important good reviews are. Reviews are an essential form of social proof, and Amazon decided early on that reviews would play a key role in its marketplace. Now, most ecommerce websites will make use of reviews to boost trust and sales. But what should you do […]

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]]> How to Hack Frequently Bought Together on Amazon https://www.edesk.com/es/blog/frequently-bought-together-on-amazon/ Tue, 13 Apr 2021 10:34:54 +0000 https://www.edesk.com/?p=4469 How often are you utilising the ‘frequently bought together’ feature on Amazon? If the answer is ‘not at al’ then you could be missing out on a valuable source of revenue. At eDesk, we’re always interested in making sure you maximise every source of revenue, so keep reading to learn how to make money out […]

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]]> Is Amazon Deleting or Blocking Your Reviews? https://www.edesk.com/es/blog/is-amazon-deleting-or-blocking-your-reviews/ Mon, 12 Apr 2021 08:56:31 +0000 https://www.edesk.com/?p=4387 Reviews are a fundamental part of being a success selling on Amazon, so the idea that yours could be blocked or deleted is worrisome. How do you know if it’s happening to you? This post uncovers what’s going on with product reviews on Amazon and what you can do to avoid that pitfall. Are Amazon […]

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]]> 5 Ways to Improve Your Amazon Customer Experience https://www.edesk.com/es/blog/amazon-customer-experience/ Thu, 08 Apr 2021 13:16:21 +0000 https://www.edesk.com/?p=4431 Amazon is all about the customer experience. It’s right there in their logo, with the arrow going from a to z to represent their guarantee. As a seller, it’s your job to ensure you’re delivering a stellar customer experience every single time, and this post has five ways you can keep doing that. 1. Make Your […]

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]]> What is the Amazon Request a Review Button? https://www.edesk.com/es/blog/amazon-request-a-review-button/ Wed, 07 Apr 2021 12:50:23 +0000 https://www.edesk.com/?p=4405 We all know how tough it is to get a buyer to leave a review once the sale’s been completed, so how cool is it that Amazon’s introduced a “Request a Review” button on the Order Details page in Seller Central? If you’re not using feedback software to automate the process for you, then the […]

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]]> 11 maneras de encontrar productos de moda para vender en su sitio de comercio electrónico https://www.edesk.com/es/blog/tendencias-productos-a-vender-comercio-electronico/ Wed, 31 Mar 2021 15:55:44 +0000 https://www.edesk.com/blog/11-maneras-de-encontrar-productos-de-moda-para-vender-en-su-sitio-de-comercio-electronico/ Artículo de invitado de Brian Dean de Backlinko Aprovechar una categoría de productos en tendencia puede ser una mina de oro para cualquier sitio de comercio electrónico. Esto se debe a que un producto en tendencia significa menos competencia en Google. Menos anuncios de Facebook en ese espacio. Y, por lo general, puedes cobrar más […]

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]]> 7 Ways an eCommerce Helpdesk Can Boost Your Business https://www.edesk.com/es/blog/7-ways-ecommerce-helpdesk/ Tue, 30 Mar 2021 05:15:28 +0000 https://www.edesk.com/?p=4215 With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such […]

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]]> 4 Customer Feedback Templates That Actually Get Results https://www.edesk.com/es/blog/customer-feedback-templates/ Sat, 27 Mar 2021 16:55:55 +0000 https://www.edesk.com/?p=4039 Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month […]

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]]> Help Your Helpdesk Empower Your Brand https://www.edesk.com/es/blog/helpdesk-empower-brand/ Tue, 23 Mar 2021 09:10:31 +0000 https://www.edesk.com/?p=4232 Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support ticket compared to 1 in 8 in 2019. Takeaway 2. Consumer expectations have led many eCommerce sellers to proactively adopt purpose-built tools to ensure the exceptional customer service that fosters […]

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]]> Amazon Seller Feedback: Everything You Need to Know https://www.edesk.com/es/blog/amazon-seller-feedback/ Mon, 22 Mar 2021 11:36:33 +0000 https://www.edesk.com/?p=4191 Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon […]

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]]> What Does Data Tell Us About the Future of eCommerce? https://www.edesk.com/es/blog/data-future-ecommerce/ Tue, 16 Mar 2021 12:26:12 +0000 https://www.edesk.com/?p=4165 Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the […]

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]]> eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom https://www.edesk.com/es/blog/edesk-supercharge-customer-support/ Tue, 16 Mar 2021 08:47:51 +0000 https://www.edesk.com/?p=4136 London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise […]

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]]> A Message From Our CEO: The Next Phase of eDesk https://www.edesk.com/es/blog/message-ceo-edesk/ Tue, 16 Mar 2021 08:45:28 +0000 https://www.edesk.com/?p=4108 CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The […]

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]]> 7 Top Customer Support Trends for 2021 https://www.edesk.com/es/blog/customer-support-trends/ Mon, 08 Mar 2021 10:37:59 +0000 https://www.edesk.com/?p=4007 Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service.  In fact, it’s been this attention to detail and focus on the customer experience that […]

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]]> eDesk Product Update: Feb 2021 https://www.edesk.com/es/blog/edesk-product-update-feb-2021/ Tue, 16 Feb 2021 15:50:26 +0000 https://www.edesk.com/?p=3875 Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]

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]]> 99 Essential Customer Service Statistics for 2021 https://www.edesk.com/es/blog/customer-service-statistics/ Thu, 04 Feb 2021 16:22:35 +0000 https://www.edesk.com/?p=3772 Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service […]

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]]> 10 Must-Attend eCommerce Conferences in 2021 https://www.edesk.com/es/blog/ecommerce-conferences/ Mon, 01 Feb 2021 16:23:28 +0000 https://www.edesk.com/?p=3676 In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a […]

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]]> How CarParts.com Slashed Customer Support Response Time https://www.edesk.com/es/blog/carparts/ Thu, 14 Jan 2021 09:07:00 +0000 https://www.edesk.com/?p=1853 Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.

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]]> 10 Ways Your eCommerce Brand Can Win in 2021 https://www.edesk.com/es/blog/ecommerce-predictions/ Thu, 24 Dec 2020 10:01:18 +0000 https://www.edesk.com/?p=3648 As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny.     Over the coming months, we will blog about what the retail […]

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]]> 7 Best Enterprise eCommerce Platforms for 2021 https://www.edesk.com/es/blog/best-enterprise-ecommerce-platforms/ Tue, 22 Dec 2020 18:00:20 +0000 https://www.edesk.com/?p=3596 If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations […]

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]]> 13 Best Amazon Product Finder Tools https://www.edesk.com/es/blog/best-amazon-product-finder-tools/ Fri, 18 Dec 2020 08:59:56 +0000 https://www.edesk.com/?p=4669 Having the right products is half the battle for achieving high sales on Amazon. But if you’re not sure where or how to look for the best products, we’ve got your back. Here are the 13 best tools we’ve uncovered to help you search for the right products for your store. 1. AMZScout AMZScout calls […]

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]]> Improve Customer Service on Shopify With an eCommerce Helpdesk https://www.edesk.com/es/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/ https://www.edesk.com/es/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/#respond Tue, 15 Dec 2020 16:20:07 +0000 https://www.blog.edesk.qa.xsell.co/resources/improve-customer-service-shopify-with-ecommerce-helpdesk/ Every 90 seconds, a store using Shopify makes its first sale. Here's how eDesk's ecommerce helpdesk enables you to improve customer service on Shopify.

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]]> https://www.edesk.com/es/blog/improve-customer-service-shopify-with-ecommerce-helpdesk/feed/ 0 7 Ways to Reduce Your eBay Seller Fees https://www.edesk.com/es/blog/ebay-seller-fees/ Tue, 01 Dec 2020 15:33:28 +0000 https://www.edesk.com/blog/ebay-seller-fees/ Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains a popular shopping site for billions of users around the world. Home to well-known brands and kitchen table enterprises, eBay attracts individuals and businesses because it remains one of the […]

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]]> Google Shopping Announcement is a Game Changer For Retailers https://www.edesk.com/es/blog/google-shopping-announcement/ Wed, 14 Oct 2020 16:20:11 +0000 https://www.edesk.com/?p=3979 When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce […]

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]]> Amazon Renewed: Everything You Need to Know https://www.edesk.com/es/blog/amazon-renewed/ Tue, 06 Oct 2020 16:09:35 +0000 https://www.edesk.com/?p=3359 Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller.  But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take […]

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]]> Amazon Buyer-Seller Messaging: New Communication Guidelines https://www.edesk.com/es/blog/amazon-buyer-seller-messaging/ Fri, 25 Sep 2020 15:17:34 +0000 https://www.edesk.com/?p=5583 We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problems occur when, despite being in possession of information relating to new rules, Amazon sellers struggle to comply! It’s only fair that Amazon […]

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]]> Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020 https://www.edesk.com/es/blog/deloitte-fast-50/ Thu, 17 Sep 2020 15:19:47 +0000 https://www.edesk.com/?p=3974 xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. […]

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]]> 6 Reasons Why a Knowledge Base is Essential for Online Sellers https://www.edesk.com/es/blog/knowledge-base/ Thu, 20 Aug 2020 16:00:45 +0000 https://www.edesk.com/?p=3377 A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!

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]]> Which Shopify trust badges are essential for your store? https://www.edesk.com/es/blog/shopify-trust-badges/ Wed, 19 Aug 2020 13:04:51 +0000 https://www.edesk.com/?p=3342 Shopify badges help you to gain trust and improve conversion. Check out which Shopify trust badges are essential for your online store in 2020!

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]]> Amazon ACOS: 7 Proven Ways to Reduce It https://www.edesk.com/es/blog/amazon-acos/ Fri, 14 Aug 2020 16:20:11 +0000 https://www.edesk.com/?p=3303 Some sellers think that Amazon PPC ads are expensive. But if you reduce your Amazon ACOS, you can achieve a huge boost to your sales and profit. Here's how!

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]]> PayPal vs Stripe: The Ultimate Comparison https://www.edesk.com/es/blog/paypal-vs-stripe/ Fri, 14 Aug 2020 08:04:20 +0000 https://www.edesk.com/?p=3081 PayPal vs Stripe is a question that sellers need to consider carefully. They both have their pros and cons but which one is right for your online store?

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]]> eBay Fees: How Much Does It Cost to Sell on eBay? https://www.edesk.com/es/blog/ebay-fees/ Thu, 13 Aug 2020 15:12:44 +0000 https://www.edesk.com/?p=3100 Understanding eBay fees is critically important for every seller. From final value fees, to insertion fees, this guide explains them in simple ter

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]]> Shopify vs WooCommerce: A Deep Dive Comparison https://www.edesk.com/es/blog/shopify-vs-woocommerce/ Wed, 12 Aug 2020 15:07:51 +0000 https://www.edesk.com/?p=3117 Shopify vs WooCommerce is a question that sellers should carefully consider. In this deep dive comparison we help you decide which platform's best for your store.

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]]> Qué es Amazon Movers and Shakers y cómo utilizarlo https://www.edesk.com/es/blog/amazon-movers-and-shakers/ Wed, 12 Aug 2020 14:18:24 +0000 https://www.edesk.com/blog/que-es-amazon-movers-and-shakers-y-como-utilizarlo/ La lista de Amazon Movers and Shakers muestra los productos que más han crecido en su rango de ventas en las últimas 24 horas. A continuación te explicamos cómo utilizarlo en tu beneficio.

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]]> Devolución de cargos de PayPal: Guía esencial para vendedores de comercio electrónico https://www.edesk.com/es/blog/paypal-chargeback/ Wed, 12 Aug 2020 13:05:58 +0000 https://www.edesk.com/blog/devolucion-de-cargos-de-paypal-guia-esencial-para-vendedores-de-comercio-electronico/ Las devoluciones de cargos de PayPal entorpecen el flujo de caja y pueden hacer perder el tiempo a los vendedores. Pero si lucha con éxito contra ellos, puede recuperar sus pagos. Descubra cómo.

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]]> eBay Partial Refund: Everything You Need to Know https://www.edesk.com/es/blog/ebay-partial-refund/ Wed, 12 Aug 2020 08:14:37 +0000 https://www.edesk.com/?p=3113 A bad sale doesn't always have to result in a negative review or a full refund. Learn how an eBay partial refund is often enough to diffuse the situation.

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]]> eBay Selling Limits: What Are They and How Can You Raise Them? https://www.edesk.com/es/blog/ebay-selling-limits/ Tue, 11 Aug 2020 16:04:40 +0000 https://www.edesk.com/?p=3107 Don't let your store be restricted by eBay selling limits! Learn everything you need to know about them, including why they're set and how to increase them.

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]]> Amazon Early Reviewer Program: Everything You Need to Know! https://www.edesk.com/es/blog/amazon-early-reviewer-program/ Tue, 11 Aug 2020 14:47:25 +0000 https://www.edesk.com/?p=3102 The Amazon Early Reviewer Program helps to boost your new products, but is it worth the cost? We take a deep dive to assess the program's true value.

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]]> How to Create a Customer Oriented eCommerce Business https://www.edesk.com/es/blog/customer-oriented-ecommerce/ Tue, 11 Aug 2020 12:42:08 +0000 https://www.edesk.com/?p=3098 Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales

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]]> Online arbitrage: we look beyond the hype! https://www.edesk.com/es/blog/online-arbitrage/ Tue, 11 Aug 2020 11:48:59 +0000 https://www.edesk.com/?p=3088 Online arbitrage is often regarded as a shortcut to eCommerce fortunes. But does online arbitrage really work? In this guide we take a look beyond the hype.

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]]> The 10 Best Shopify Alternatives in 2021 https://www.edesk.com/es/blog/shopify-alternatives/ Tue, 11 Aug 2020 10:32:30 +0000 https://www.edesk.com/?p=3134 Shopify is a great eCommerce platform, but it's not the perfect choice for every seller. We've collected the best Shopify alternatives to help you choose the perfect one for your business.

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]]> eBay Guaranteed Delivery: The Ultimate Guide https://www.edesk.com/es/blog/ebay-guaranteed-delivery/ Tue, 11 Aug 2020 09:42:01 +0000 https://www.edesk.com/?p=3096 eBay Guaranteed Delivery is a great service that all eBay sellers should consider offering. Check out all you need to know about Guaranteed Delivery here!

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]]> eBay unpaid item case: how to recover your payment https://www.edesk.com/es/blog/ebay-unpaid-item-case/ Mon, 10 Aug 2020 16:30:55 +0000 https://www.edesk.com/?p=3090 Unpaid items are a real problem for eBay sellers, but there's a way to recover your payment! Find out how an eBay unpaid item case can save the day.

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]]> ¿Suspendida la cuenta de eBay? Así es como se arregla rápidamente. https://www.edesk.com/es/blog/cuenta-ebay-suspendida/ Mon, 10 Aug 2020 15:59:21 +0000 https://www.edesk.com/blog/suspendida-la-cuenta-de-ebay-asi-es-como-se-arregla-rapidamente/ ¿Está su cuenta de eBay suspendida y necesita arreglarla rápidamente? Consulta esta completa guía para ayudarte a solucionarlo y volver a vender.

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]]> How to Combine Shipping on eBay in Three Simple Steps https://www.edesk.com/es/blog/how-to-combine-shipping-on-ebay/ Mon, 10 Aug 2020 15:24:16 +0000 https://www.edesk.com/?p=3059 Find out how to combine shipping on eBay in three simple steps! eBay combined shipping reduces cart abandonment, increases order value and boosts conversion

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]]> Return on sales: a crucial metric for eCommerce success https://www.edesk.com/es/blog/return-on-sales/ Mon, 10 Aug 2020 14:14:00 +0000 https://www.edesk.com/?p=3109 Return on Sales could be the most important metric for your eCommerce business. Find out how to calculate it and why it's so important for your online store

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]]> How to Maintain a Flawless Amazon Invoice Defect Rate https://www.edesk.com/es/blog/invoice-defect-rate/ Mon, 10 Aug 2020 10:28:22 +0000 https://www.edesk.com/?p=3069 Invoice Defect Rate now contributes to Amazon Account Health. Luckily, there's an easy way to keep your Amazon Invoice Defect Rate flawless. Find out how!

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]]> 7 Ways to Boost Your Amazon Sales Rank in 2021 https://www.edesk.com/es/blog/amazon-sales-rank/ Thu, 06 Aug 2020 16:54:00 +0000 https://www.edesk.com/?p=3314 Amazon sales rank is a vital metric which helps determine your products' visibility in search results. Find out how you can improve your Amazon sales rank!

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]]> eBay managed payments: the ultimate guide https://www.edesk.com/es/blog/ebay-managed-payments/ Mon, 29 Jun 2020 14:54:54 +0000 https://www.edesk.com/?p=3039 The checkout can be a thorny issue for online retailers, with many shoppers dropping off just when they're pulling out the credit card. With eBay managed payments, customers will be able to complete their purchase without being sent to PayPal.

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]]> eBay top rated seller status: how to get it and keep it! https://www.edesk.com/es/blog/ebay-top-rated-seller/ Tue, 23 Jun 2020 10:15:55 +0000 https://www.edesk.com/?p=3008 eBay top rated seller status is an incentive for sellers to provide excellent customer service and offer a generous returns policy. Top rated sellers on eBay enjoy a number of benefits including increased visibility for listings, a ‘top rated seller’ badge to and increased protections. However, sellers need to meet quite a few strict requirements […]

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]]> Should Your Online Store Offer Free Shipping and Returns? https://www.edesk.com/es/blog/offer-free-shipping-returns/ https://www.edesk.com/es/blog/offer-free-shipping-returns/#respond Mon, 22 Jun 2020 10:30:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/offer-free-shipping-returns/ Most people now expect free delivery and returns as standard. For online sellers, however, free shipping is anything but free.

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]]> https://www.edesk.com/es/blog/offer-free-shipping-returns/feed/ 0 7 Ways to Grow eCommerce Customer Loyalty https://www.edesk.com/es/blog/ecommerce-customer-loyalty/ Fri, 19 Jun 2020 11:21:17 +0000 https://www.edesk.com/?p=2986 Consider this: Increasing your customer retention by just 5% can lift your profits by 25%. What makes customer loyalty so profitable, exactly? Well, loyal customers are a special breed. They’re not just on the hunt for whatever product they can get the fastest, or for the lowest price (although those certainly don’t hurt!). Rather, loyal […]

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]]> How to find products on AliExpress: The ultimate guide https://www.edesk.com/es/blog/find-products-on-aliexpress/ Thu, 18 Jun 2020 10:37:40 +0000 https://www.edesk.com/?p=2968 Picking a winning product at the right price can be the difference between eCommerce success or failure. Find out how to find products on AliExpress!

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]]> eBay Marketing: How to Drive More Sales to Your eBay Store (2021) https://www.edesk.com/es/blog/advice-marketing-ebay-store/ https://www.edesk.com/es/blog/advice-marketing-ebay-store/#respond Wed, 17 Jun 2020 11:18:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/advice-marketing-ebay-store/ The essential eBay marketing strategies to help you drive more people to your store and accelerate your sales and profit in 2020.

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]]> https://www.edesk.com/es/blog/advice-marketing-ebay-store/feed/ 0 How to Make a Killer eCommerce Product Video https://www.edesk.com/es/blog/ecommerce-product-video/ Tue, 16 Jun 2020 11:34:43 +0000 https://www.edesk.com/?p=2949 eCommerce videos are a huge opportunity to showcase your products. Learn how to make a stunning eCommerce product video that boosts your sales today!

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]]> Headless Commerce Explained in Simple Terms https://www.edesk.com/es/blog/headless-commerce/ Fri, 12 Jun 2020 09:42:54 +0000 https://www.edesk.com/?p=2844 Headless commerce might sound technical, but it doesn't have to be! We take a look at the advantages and disadvantages of headless commerce in simple terms

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]]> Direct to consumer: the D2C eCommerce revolution! https://www.edesk.com/es/blog/d2c-ecommerce/ Thu, 11 Jun 2020 14:15:21 +0000 https://www.edesk.com/?p=2862 Tired of handing your profits to retailers? Wondering about the benefits of direct to consumer (D2C) eCommerce? We’re weighing up the pros and cons in this handy guide.

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]]> Selling on Allegro: Europe’s 5th largest marketplace https://www.edesk.com/es/blog/selling-allegro-europes-5th-largest-marketplace/ https://www.edesk.com/es/blog/selling-allegro-europes-5th-largest-marketplace/#respond Wed, 10 Jun 2020 12:35:09 +0000 https://www.blog.edesk.qa.xsell.co/resources/selling-allegro-europes-5th-largest-marketplace/ Allegro is Europe's 5th biggest online marketplace and a potential goldimine for sellers! Find out everything you need to know about selling on Allegro!

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]]> https://www.edesk.com/es/blog/selling-allegro-europes-5th-largest-marketplace/feed/ 0 5 Ways eBay Promoted Listings Will Boost Your Sales https://www.edesk.com/es/blog/ebay-promoted-listings/ https://www.edesk.com/es/blog/ebay-promoted-listings/#respond Tue, 09 Jun 2020 09:22:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/5-ways-ebay-promoted-listings-could-help-boost-your-sales/ eBay promoted listings are a great way to increase a product’s visibility to more buyers and create more sales. We discuss the main advantages and to set yourself up for success.

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]]> https://www.edesk.com/es/blog/ebay-promoted-listings/feed/ 0 How Artificial Intelligence is Revolutionizing eCommerce https://www.edesk.com/es/blog/artificial-intelligence-in-ecommerce/ Fri, 05 Jun 2020 14:23:18 +0000 https://www.edesk.com/?p=2817 Artificial intelligence helps eCommerce businesses to reduce costs, create stronger connections with customers and sell more. Check out how AI is revolutionizing eCommerce and how your business can take advantage of it!

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]]> TikTok for eCommerce: An Essential channel in 2021? https://www.edesk.com/es/blog/tiktok-for-ecommerce/ Tue, 02 Jun 2020 13:10:36 +0000 https://www.edesk.com/?p=2768 TikTok's phenominal growth has caught the eye of online sellers everywhere. But just how effective is TikTok for eCommerce?

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]]> How to Find a Private Label Manufacturer in China https://www.edesk.com/es/blog/how-to-find-the-right-private-label-manufacturer-in-china/ Mon, 01 Jun 2020 14:39:23 +0000 https://www.edesk.com/?p=4782 Guest post by Sharline from Leeline Sourcing Business owners want to stand out among millions of eCommerce peers. One way of doing this is to use private labelling to distinguish items from others listed for sale online. This distinction can also allow for much more profit. In order to bring your business idea to life, […]

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