eDesk | Faster, smarter customer support software for eCommerce

Marketplace Connect di Shopify (ex Codisto) – Cos’è e cosa fa?

Cillian Bracken-Conway — Thu, 17 Aug 2023 12:19:51 +0000

Avete mai desiderato vendere sui più grandi marketplace del mondo, gestendo tutti gli ordini con Shopify? Con Amazon che rappresenta più di un terzo delle vendite online totali, è comprensibile che i venditori vogliano una fetta della redditizia torta del marketplace. Ora è possibile. Shopify ha recentemente acquisito e rilanciato un’applicazione precedentemente nota come Codisto, […]

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Le 7 migliori app di help desk per BigCommerce nel 2023

Cillian Bracken-Conway — Thu, 03 Aug 2023 15:47:04 +0000

Applicazioni di help desk per BigCommerce: ne avete davvero bisogno? Se volete migliorare il servizio clienti, risparmiare tempo e aumentare le vendite, la risposta è sì. Sia che vogliate liberare il tempo dedicato alle attività manuali, sia che vogliate aumentare il tasso di soddisfazione dei vostri clienti, avere un help desk per il vostro negozio […]

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Rassegna di prodotti di luglio: Condivisione di biglietti esterni, Integrazioni con Klaviyo, Resi Shopify e altro ancora!

Cillian Bracken-Conway — Mon, 31 Jul 2023 13:37:01 +0000

Siamo entusiasti di dare il via ai nostri primi aggiornamenti mensili sui prodotti con il botto. Nell’ultimo mese, il nostro team ha lavorato duramente per dare vita a una serie di funzioni e integrazioni rivoluzionarie che mirano a rivoluzionare l’assistenza clienti e a far schizzare alle stelle il successo del vostro e-commerce. Immaginate un mondo […]

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Le 7 migliori applicazioni di Help Desk per Shopify nel 2023

Cillian Bracken-Conway — Thu, 27 Jul 2023 10:32:21 +0000

Attirare i clienti nel vostro negozio Shopify è una cosa. Ma farli tornare per un acquisto dopo l’altro? È molto più impegnativo. Tuttavia, dato che la probabilità di vendere a un cliente esistente è di ben il 60-70%, è molto più facile ottenere un profitto con una base di clienti ampia e fedele che non […]

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I 10 modi migliori per utilizzare l’intelligenza artificiale nell’assistenza clienti dell’e-commerce

Brendan Hughes — Fri, 07 Jul 2023 19:43:56 +0000

Dall'assistenza fuori orario alle risposte a mani libere, ecco 10 modi per utilizzare l'intelligenza artificiale nell'assistenza clienti dell'e-commerce.

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Amazon Prime Day 2023: Migliori pratiche per il servizio clienti e suggerimenti per i venditori

Sheena Ingle — Wed, 28 Jun 2023 19:43:46 +0000

Siete pronti per l'Amazon Prime Day 2023? Seguite le nostre migliori pratiche di assistenza clienti per il Prime Day di Amazon per vincere la stravaganza dello shopping di quest'anno!

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L’intelligenza artificiale è destinata a rivoluzionare l’assistenza clienti per l’e-commerce

Sheena Ingle — Tue, 27 Jun 2023 20:01:52 +0000

L’assistenza clienti per l’e-commerce sta assistendo a un cambiamento radicale delle prestazioni, con il 46% delle domande in entrata “gestite” dall’IA e i primi utilizzatori che segnalano 4 volte un miglioramento dell’efficienza. Abbiamo recentemente presentato la nostra ultima suite di intelligenza artificiale progettata specificamente per i commercianti di e-commerce. A poche settimane dal lancio, stiamo […]

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Come impostare una solida strategia di marketing per le startup eCommerce e i nuovi negozi online

Cillian Bracken-Conway — Fri, 23 Jun 2023 20:31:30 +0000

Dalla comprensione del cliente target alla risoluzione dei punti dolenti, imparate come impostare una strategia di marketing efficace per il vostro nuovo negozio di e-commerce.

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Webinar: Come utilizzare l’automazione per aumentare le vendite dell’Amazon Prime Day

Sheena Ingle — Wed, 21 Jun 2023 16:28:59 +0000

Siete sicuri di essere pronti per l'Amazon Prime Day? Scoprite come l'automazione può aiutarvi a migliorare i tassi di risposta, a tenere il passo con i prezzi, a massimizzare i profitti e altro ancora.

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20+ Statistiche sulla fedeltà dei clienti (come far tornare gli acquirenti)

Sheena Ingle — Wed, 31 May 2023 04:36:38 +0000

Dal potere di un ottimo servizio clienti al costo di un'assistenza scadente, ecco 20+ statistiche sulla fedeltà dei clienti che dovete conoscere.

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Amazon vs. eBay: Su quale mercato conviene vendere?

Sheena Ingle — Wed, 24 May 2023 13:01:04 +0000

State cercando di confrontare Amazon con eBay? Scoprite qual è il marketplace più adatto alla vostra attività di e-commerce.

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Che cos’è la personalizzazione dell’eCommerce e perché dovrebbe interessarvi?

Sheena Ingle — Wed, 17 May 2023 23:20:57 +0000

Se volete aumentare le vendite e incoraggiare la fedeltà al marchio, la personalizzazione dell'e-commerce è la chiave del successo. Ecco tutto quello che c'è da sapere.

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Il futuro dell’e-commerce inizia oggi: Presentazione di eDesk AI

Sheena Ingle — Tue, 09 May 2023 12:07:50 +0000

Siamo entusiasti di annunciare il lancio di eDesk AI. Questo software rivoluzionario inaugura la nuova generazione di assistenza clienti per l'e-commerce.

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30 statistiche sul servizio clienti che i venditori di e-commerce non dovrebbero ignorare

Sheena Ingle — Fri, 05 May 2023 06:04:43 +0000

Siete curiosi di conoscere le statistiche del servizio clienti per il 2023? Dal valore di un'ottima assistenza all'evoluzione dell'intelligenza artificiale, ecco cosa devono sapere i venditori di e-commerce.

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Perché le recensioni dei clienti online sono il miglior venditore per l’eCommerce

Cillian Bracken-Conway — Tue, 02 May 2023 14:43:28 +0000

Dall'aumento delle vendite e della notorietà del marchio al miglioramento della SEO e al risparmio economico, ecco perché le recensioni positive di un eCommerce sono fondamentali per il successo del vostro marchio.

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Casi d’uso dell’intelligenza artificiale nell’e-commerce: Potenziare ogni aspetto della vostra attività

Sheena Ingle — Mon, 01 May 2023 23:11:13 +0000

Siete curiosi di conoscere i casi di utilizzo dell'intelligenza artificiale nell'e-commerce? Non siete soli. Ecco 10 modi per utilizzare l'intelligenza artificiale per migliorare ogni aspetto della vostra attività.

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3 consigli per risparmiare tempo nell’automazione del servizio clienti

Sheena Ingle — Wed, 26 Apr 2023 18:53:25 +0000

Dai risponditori automatici all'intelligenza artificiale (AI), ecco 3 modi per risparmiare molto tempo utilizzando l'automazione del servizio clienti.

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I vantaggi rivoluzionari dell’intelligenza artificiale nell’e-commerce

Sheena Ingle — Tue, 25 Apr 2023 18:30:12 +0000

In questi giorni tutti parlano di intelligenza artificiale, e per una buona ragione. Scoprite gli incredibili vantaggi dell'utilizzo dell'intelligenza artificiale nell'e-commerce.

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Fedeltà e fidelizzazione dei clienti: Le insidie di un approccio sbagliato

Sheena Ingle — Fri, 21 Apr 2023 01:06:37 +0000

Scoprite le conseguenze di una scarsa strategia di fidelizzazione e conservazione dei clienti. Inoltre, riceverete consigli su come evitare queste insidie per la vostra azienda.

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Servizio clienti per il commercio elettronico: I 10 consigli più importanti da conoscere

Sheena Ingle — Tue, 18 Apr 2023 15:04:10 +0000

L'assistenza clienti per l'e-commerce non deve essere così lunga e stressante. Utilizzate questo foglio informativo con i nostri 10 principali consigli sul servizio clienti per i venditori online.

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Le migliori app per il servizio clienti di Shopify nel 2023

Ann O'Sullivan — Mon, 17 Apr 2023 15:00:52 +0000

Se non utilizzate le app del servizio clienti di Shopify per il vostro negozio online, vi state perdendo qualcosa. Ci sono diversi fattori che contribuiscono a determinare il successo del vostro negozio di e-commerce, come i prodotti, il branding e la vostra strategia di marketing. Ma un aspetto della vostra strategia di e-commerce che viene […]

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Come sfruttare il potere e l’influenza della generazione Z a vantaggio della vostra attività commerciale

Sheena Ingle — Tue, 21 Mar 2023 16:27:52 +0000

Scoprite i consigli dei professionisti su come sfruttare il potere e l'influenza della Gen Z per creare un'attività di eCommerce migliore.

The post Come sfruttare il potere e l’influenza della generazione Z a vantaggio della vostra attività commerciale appeared first on eDesk | Faster, smarter customer support software for eCommerce.

Le 11 migliori alternative a Zendesk per il 2023

Seamus Breslin — Mon, 13 Mar 2023 20:04:20 +0000

Se state valutando un software di assistenza clienti per la vostra azienda, è molto probabile che vi imbattiate in Zendesk (e naturalmente nelle alternative a Zendesk). E non è un caso: è senza dubbio uno dei software di help desk più noti in circolazione, con funzioni adatte a quasi tutti i settori. Ma mentre Zendesk […]

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Potenziate l’assistenza clienti con un’API per l’e-commerce: 4 casi d’uso praticabili

erin mcloone — Tue, 28 Feb 2023 14:32:09 +0000

L’esperienza del cliente è fondamentale per il successo di qualsiasi attività di e-commerce. Si riferisce all’impressione complessiva che un cliente ha di un marchio, in base alle sue interazioni con quel marchio durante tutto il customer journey, dalla ricerca pre-acquisto all’assistenza post-acquisto. L’ottimizzazione dell’assistenza clienti è un fattore chiave per un’esperienza positiva nell’e-commerce: senza l’elemento […]

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9 Migliori software di help desk per il commercio elettronico: L’elenco completo (2023)

Fiona O'Connor — Tue, 28 Feb 2023 11:18:56 +0000

Se siete un rivenditore online, sapete che la soddisfazione del cliente è tutto. L’incapacità di fornire un buon servizio clienti può avere un impatto significativo sui profitti dell’azienda. Ecco perché è essenziale trovare il miglior software di help desk per l’e-commerce. Una ricerca ha infatti rilevato che il 68% dei consumatori dicono di essere disposti […]

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10 modi per rendere felici i clienti arrabbiati

Fiona O'Connor — Tue, 21 Feb 2023 12:22:46 +0000

I clienti arrabbiati sono qualcosa che tutti i venditori online dovranno affrontare ad un certo punto. Scoprite come ribaltare questa situazione difficile e ottenere un risultato positivo.

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10 Migliori software di assistenza clienti sui social media per il 2023

Fiona O'Connor — Mon, 20 Feb 2023 16:19:58 +0000

Se avete un’attività di commercio elettronico rivolta ai clienti nel 2023, è scontato che i vostri clienti parlino della vostra azienda, o addirittura della vostra azienda, sui social media. Le piattaforme sociali come Facebook, Twitter, WhatsApp e Instagram forniscono un utile canale di comunicazione bidirezionale con i vostri clienti. Ma spetta a voi, come azienda, […]

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Come calcolare e aumentare il valore di vita del cliente (LTV)

Ann O'Sullivan — Fri, 03 Feb 2023 13:03:20 +0000

Il valore della vita del cliente (LTV o CLV) è una metrica cruciale che misura il valore totale che un cliente apporta a un’azienda nel corso della sua vita. Nell’eCommerce, l’LTV gioca un ruolo cruciale nel determinare la salute e il successo di un’azienda. Più alto è l’LTV, più redditizia e sostenibile sarà l’attività. In […]

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Riduzione dei resi nel commercio elettronico: Suggerimenti e strategie per i team di assistenza eCommerce

Ann O'Sullivan — Wed, 01 Feb 2023 17:02:34 +0000

La restituzione degli articoli acquistati è un problema comune nel settore dell’e-commerce, che porta all’insoddisfazione dei clienti e incide sui profitti delle aziende. Tuttavia, implementando strategie efficaci, è possibile ridurre i resi nell’eCommerce e migliorare l’esperienza di acquisto dei clienti. TL;DR La riduzione dei resi nell’e-commerce è fondamentale per le aziende per migliorare la soddisfazione […]

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Utilizzo di ChatGPT per l’assistenza clienti di un eCommerce

Seamus Breslin — Tue, 31 Jan 2023 15:30:17 +0000

Indipendentemente dal settore in cui si opera oggi, sembra che il ChatGPT avrà importanti implicazioni sul modo di fare business, e lo spazio dell’e-commerce non è diverso. In effetti, forse state leggendo questo blog con una domanda in testa: “ChatGPT sostituirà gli esseri umani nel servizio clienti?”. La risposta breve è: no. L’utilizzo di ChatGPT […]

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Soluzioni di eCommerce senza testa

Ann O'Sullivan — Tue, 31 Jan 2023 12:17:22 +0000

Se c’è una cosa che l’e-commerce offre in abbondanza è la flessibilità. A differenza dei negozi tradizionali, se la vostra strategia di e-commerce fallisce o i vostri prodotti passano di moda, cambiarli non è un grosso problema. Non è necessario ristrutturare un edificio o spostare la sede. Vantaggi come questo hanno portato le vendite di […]

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Come promuovere il vostro negozio online: Strategie di marketing per costruire un solido canale di eCommerce nel 2023

Ann O'Sullivan — Fri, 27 Jan 2023 10:55:36 +0000

Vi è mai capitato di pensare che la promozione del vostro negozio online sia più un inseguimento che un’iniziativa di marketing? Non siete soli. In effetti, gli esperti di marketing ritengono che la generazione di traffico e lead sarà la loro più grande sfida di marketing nel 2023, mentre “l’assunzione dei migliori talenti” seguirà a […]

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Come valutare un’attività di eCommerce

Ann O'Sullivan — Mon, 23 Jan 2023 10:30:33 +0000

La vostra attività ha un valore? Stiamo parlando di profitto, crescita e reputazione. Tutti questi elementi contribuiscono al valore della vostra attività, ma ci sono ancora delle domande da porsi: come si può valutare numericamente la vostra attività di eCommerce e perché farlo? Rivolgersi a dei professionisti, preparare il necessario e fare delle ricerche può […]

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CJ Dropshipping: Tutto quello che c’è da sapere per iniziare

Ann O'Sullivan — Fri, 20 Jan 2023 10:15:10 +0000

Chiunque abbia un negozio di e-commerce sa che possedere un negozio online comporta delle sfide. C’è il problema di come fornire un servizio clienti eccellente, di come progettare un negozio con poca o nessuna esperienza di design e di dove commercializzare il negozio. Ma l’aspetto probabilmente più difficile della gestione di un’attività di eCommerce? Esecuzione […]

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14 straordinari video sull’assistenza clienti per motivare e ispirare

Fiona O'Connor — Fri, 13 Jan 2023 17:01:12 +0000

Guardare i video del servizio clienti è un ottimo modo per accrescere le proprie conoscenze, lasciarsi ispirare e trovare suggerimenti da condividere con il team di assistenza. Da due a venti minuti, ecco 14 video ispirati al servizio clienti per ispirare voi e il vostro team.

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La guida definitiva per ridurre l’abbandono del carrello

Ann O'Sullivan — Fri, 13 Jan 2023 10:47:04 +0000

Non c’è niente di più frustrante che avere un alto tasso di abbandono del carrello e non sapere quale sia il problema, tanto meno come risolverlo. La realtà è che se i vostri potenziali clienti abbandonano il carrello, potreste perdere migliaia di dollari al mese. Per fortuna, è abbastanza facile affrontare le potenziali cause dell’abbandono […]

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7 passi per migliorare la vostra strategia di assistenza clienti nel 2023

Ann O'Sullivan — Wed, 11 Jan 2023 14:10:28 +0000

L'assistenza clienti è parte integrante della vendita online. Scoprite come migliorare l'assistenza ai clienti e vendere di più in sette semplici passi.

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Impostazioni di Amazon per le vacanze – Guida per i venditori (2023)

Fiona O'Connor — Fri, 06 Jan 2023 12:17:11 +0000

Le vacanze erano molto semplici quando si era ancora nel mondo aziendale. Si prendeva un periodo di ferie, ci si divertiva senza sensi di colpa e si tornava con una montagna di e-mail. Ma con la vendita su Amazon, concedersi una vacanza non è più così semplice come un tempo. Ora siete voi i responsabili […]

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9 migliori strumenti di assistenza clienti per le aziende di eCommerce nel 2023

Fiona O'Connor — Wed, 04 Jan 2023 09:19:15 +0000

I clienti di oggi hanno a disposizione una serie di modi diversi per contattare la vostra azienda per chiedere aiuto e fare domande, come telefono, e-mail, live chat e social media. Per qualsiasi azienda in forte crescita, avere una strategia per gestire questi diversi canali di comunicazione con i clienti è la pietra miliare di […]

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14 modi migliori per aumentare le vendite su Amazon nel 2023

Ann O'Sullivan — Sun, 01 Jan 2023 09:00:51 +0000

Per aumentare le vendite su Amazon, è necessario imparare tutti i migliori trucchi e suggerimenti. Scoprite questi 14 modi per aumentare le vendite su Amazon e superare la concorrenza.

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Statistiche eBay 2022

Ann O'Sullivan — Wed, 21 Dec 2022 18:02:13 +0000

Se state cercando di acquistare un oggetto di seconda mano, di ottenere prezzi convenienti su prodotti per la casa o di fare acquisti da un venditore indipendente di terze parti, probabilmente c’è un sito web che vi viene subito in mente: eBay. Fondato come uno dei primi mercati online in cui gli utenti potevano vendere […]

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Statistiche del mercato Amazon 2022

Ann O'Sullivan — Wed, 21 Dec 2022 17:59:16 +0000

Si dice che la conoscenza è potere, e questo è certamente vero per gli aspiranti venditori terzi di Amazon. Amazon è uno dei mercati online più popolari al mondo, con un’enorme generazione di ricavi pari a 470 miliardi di dollari nel 2021. Nata come libreria online, oggi Amazon ospita quasi tutte le categorie di commercio […]

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Come creare una grande esperienza del cliente nell’eCommerce nel 2023

Fiona O'Connor — Wed, 21 Dec 2022 15:36:40 +0000

Indipendentemente dal settore in cui si opera, ci si misura con la migliore esperienza del cliente. Sembra una pressione eccessiva, vero? Ebbene, lo è! Perché il 73% dei consumatori afferma che l’esperienza del cliente gioca un ruolo fondamentale nelle loro decisioni di acquisto. Che cos’è esattamente la Customer Experience di un eCommerce? L’esperienza del cliente […]

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4 metriche di assistenza clienti che guideranno la crescita nel 2023

Holly McQuillan — Mon, 19 Dec 2022 10:48:29 +0000

Tanti dati, ma quali sono le metriche di assistenza clienti da seguire? Ecco quattro metriche significative per le quali il nostro team di assistenza clienti giura.

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Come far crescere un’attività di eCommerce nel 2022

Ann O'Sullivan — Wed, 07 Dec 2022 12:31:07 +0000

L’avvio di un’attività di eCommerce è abbastanza semplice; tuttavia, la crescita della vostra attività di eCommerce richiede una solida strategia. Se desiderate far crescere il vostro negozio fino a farlo diventare un’attività di successo che porta entrate significative, dovrete implementare alcune tecniche di crescita comprovate. Il segreto di un’attività di successo, di qualsiasi tipo, sta […]

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La guida definitiva al drop shipping su BigCommerce

Ann O'Sullivan — Mon, 21 Nov 2022 16:30:34 +0000

Siete interessati a utilizzare il dropshipping su BigCommerce? Siete nel posto giusto. Il dropshipping può essere vantaggioso per le aziende, soprattutto per quelle più piccole, in diversi modi. Abbiamo raccolto tutto quello che c’è da sapere sul dropshipping, compresi i suoi vantaggi e il suo funzionamento, nella nostra guida definitiva al dropshipping su BigCommerce. Che […]

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L’importanza della Customer Intelligence nell’eCommerce

Ann O'Sullivan — Mon, 21 Nov 2022 12:07:04 +0000

Una solida piattaforma di customer intelligence offre approfondimenti sulle aspettative dei clienti, sui punti dolenti, sui comportamenti e su altri fattori che influenzano le loro abitudini di acquisto. I marchi di e-commerce che investono bene nei programmi di customer intelligence hanno la probabilità di costruire, prosperare ed evolvere con relazioni durature con i clienti. Questo […]

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Le migliori integrazioni di marketing di BigCommerce

Ann O'Sullivan — Thu, 17 Nov 2022 11:45:07 +0000

Volete aumentare le vendite con le integrazioni di marketing di BigCommerce? Abbiamo riunito i migliori del settore per aumentare le conversioni, attirare più clienti e far sì che i clienti esistenti tornino sempre più spesso. Analizzeremo anche come avere un helpdesk BigCommerce possa essere la chiave per la metrica più importante del vostro negozio: i […]

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How to get more sales on Shopify

Ann O'Sullivan — Mon, 14 Nov 2022 11:45:06 +0000

Are you an eCommerce store owner looking to get more sales on Shopify? There are plenty of online forums and blogs that offer tips, tricks and advice, from centralizing your customer support to earning positive reviews. Using well-known and well-established commerce platforms like Shopify is a great start, but where do you go from there? […]

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How to sell on Walmart marketplace

Ann O'Sullivan — Mon, 14 Nov 2022 10:56:36 +0000

In this article, we’ll go through step-by-step how to sell on the Walmart marketplace. Walmart has always been known as a world-leading store among the American people, and now they have taken their reputation to a global scale for the rest of the world to enjoy. It is therefore not only wise but expected for […]

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La guida definitiva al Dropshipping su Shopify

Ann O'Sullivan — Fri, 11 Nov 2022 11:45:06 +0000

Quanto ne sapete di dropshipping su Shopify? Come per ogni impresa, capire come iniziare a costruire un’attività di dropshipping è molto complicato. Tuttavia, se ben fatto, il dropshipping è un ottimo primo passo per diventare un imprenditore di successo. Il Dropshipping vi dà la possibilità di vendere prodotti senza tenere alcuno stock o acquistare alcun […]

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I migliori temi BigCommerce del 2023 (oltre 200 dollari)

Ann O'Sullivan — Wed, 09 Nov 2022 11:45:08 +0000

Siete alla ricerca del tema BigCommerce perfetto per vendere i vostri prodotti online? Se volete vendere prodotti o servizi online, è essenziale utilizzare una piattaforma online solida e dinamica. I temi di BigCommerce vi coprono. Offrono una soluzione per creare negozi online e siti web completamente dinamici. Ci sono diversi temi tra cui scegliere e […]

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Shopify Plus vs Woocommerce

Ann O'Sullivan — Mon, 07 Nov 2022 10:36:06 +0000

All successful eCommerce businesses have one thing in common: an eye-catching online store complete with killer copy and a user-friendly interface. But if you're not an internet whizz or graphic design expert, how exactly do you create one? Platforms like WooCommerce and Shopify offer even novices to the eCommerce space an easy way to create […]

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Best eCommerce podcasts in 2023

Ann O'Sullivan — Mon, 07 Nov 2022 10:36:06 +0000

As a busy eCommerce business owner, time is of the essence when it comes to developing business strategies. This is where eCommerce podcasts can be a big help. Business podcasts are a great way to learn new skills, keep up to date with industry trends, and get valuable business advice without having to take extra […]

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11 Black Friday tips for Amazon sellers

Ann O'Sullivan — Fri, 14 Oct 2022 15:59:36 +0000

Want to know the best Black Friday tips for Amazon sellers? You've come to the right place. If you're an Amazon seller, you'll know there's one event in the annual social calendar you simply can't miss: Black Friday. Taking place on the Friday after Thanksgiving (this year that’s Friday, 25 November), this day is one […]

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Customer segmentation in eCommerce: everything you need to know

Ann O'Sullivan — Thu, 06 Oct 2022 13:05:24 +0000

Dive deeper into what eCommerce customer segmentation is, how it can benefit your brand and some quick and easy ways that you can implement it.

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Recession proof your eCommerce business with a customer-first approach

Ann O'Sullivan — Wed, 21 Sep 2022 15:40:36 +0000

Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

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How to sell on Rakuten PriceMinister

Ann O'Sullivan — Tue, 20 Sep 2022 08:33:17 +0000

Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you'll need to sign up and keep customers happy, no matter where you sell.

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How to sell on Decathlon

Ann O'Sullivan — Mon, 19 Sep 2022 13:25:14 +0000

Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow - find out the steps you need to take to become a Decathlon seller

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How to sell successfully on multiple channels

Ann O'Sullivan — Mon, 12 Sep 2022 09:31:22 +0000

Learn about multichannel growth strategies, common challenges you may face, as well as how to overcome them.

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9 awesome social media tips for Cyber Weekend

Ann O'Sullivan — Fri, 09 Sep 2022 06:30:23 +0000

Cyber Weekend is one of the most lucrative periods of the year for eCommerce stores, make the most of it with this great advice.

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Evitate il caos dell’assistenza clienti che frena la crescita dell’e-commerce

Mylvio Mendes — Thu, 08 Sep 2022 09:27:42 +0000

Le pratiche aziendali caotiche portano a cattive esperienze dei clienti e a recensioni negative: ecco come evitarle.

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How to sell on Wish in 2023

Ann O'Sullivan — Wed, 07 Sep 2022 14:05:12 +0000

Wish is one of the largest eCommerce marketplaces in the world, read on to find out how start a Wish business and increase your chances of success.

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La guida definitiva all’automazione dell’e-commerce

Mylvio Mendes — Tue, 06 Sep 2022 13:48:59 +0000

Scoprite come l'automazione dell'e-commerce può aiutarvi a far progredire il vostro business online.

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8 reasons why you should sell on Walmart.com

Fiona O'Connor — Fri, 02 Sep 2022 11:44:08 +0000

Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay, and other sites. That is until Marc Lore took over as CEO of the platform. Walmart has made some significant strategic acquisitions and altered its eCommerce policy in recent years, […]

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Bigcommerce vs Shopify Plus vs Magento

Ann O'Sullivan — Fri, 02 Sep 2022 10:45:06 +0000

Ci sono molte cose da considerare quando si avvia un marchio di vendita al dettaglio online. Una delle decisioni più importanti è quella di scegliere la piattaforma su cui gestire la propria attività e il relativo costo. In quest’era connessa di acquisti su Internet e di blog, siti web e account di social media che […]

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A Guide To Multi Language Customer Support

Ann O'Sullivan — Thu, 01 Sep 2022 10:30:33 +0000

Could multi language customer support make a difference to your business? Multi language customer support If the answer is a resounding yes… Read on to find out more about some multilingual support options. There are quite a few approaches It's important you choose the one that's right for your business. It's not all about just […]

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Ultimate guide to increasing your eCommerce conversion rates

Ann O'Sullivan — Wed, 31 Aug 2022 13:16:46 +0000

Noticing a lot of visitors to your website, but struggling to boost your conversation rate past 2%? Low conversion rates aren’t always a sign that something is terribly wrong with your business, but they do suggest that you could be doing – and earning – more. In this guide, we discuss the best tried-and-tested methods […]

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Best live chat extensions for Magento

Ann O'Sullivan — Wed, 31 Aug 2022 09:26:52 +0000

The saying 'time is money' exists for a reason. When you're a small business owner with a Magento store, every minute spent answering queries that could be easily automated means less time spent growing your business. As 79% of customers prefer live chat to any other communication channel, there's a clear solution for keeping on […]

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Le migliori app di spedizione per Shopify nel 2023

Dermot O'Connor — Wed, 17 Aug 2022 15:09:33 +0000

Le app di spedizione di Shopify: cosa sono e perché ne avete bisogno? Supponiamo che siate un imprenditore che gestisce un negozio Shopify. Avete creato il vostro business online, avete scritto delle descrizioni dei prodotti da urlo e ora gli ordini stanno arrivando a frotte. Lavoro fatto! Giusto? Non proprio. La fase finale (e probabilmente […]

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Shopify Plus vs BigCommerce Enterprise (confronto 2023)

Dermot O'Connor — Wed, 17 Aug 2022 15:02:31 +0000

Il mondo delle vendite e del marketing online è in continua evoluzione. L’eCommerce basato su SaaS (Software as a Service) è un modo eccellente per il venditore medio di tenere il passo. Tuttavia, ci sono molte scelte là fuori: quale piattaforma scegliere? Fa differenza? Qual è il migliore per voi e per la vostra attività? […]

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Ultimate guide to increasing your eCommerce conversion rates with Live Chat

Dermot O'Connor — Wed, 10 Aug 2022 16:19:03 +0000

Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by adding live chat to your eCommerce stores, you could see a significant increase in your conversion rates? It’s true! Live chat support provides a personal touch that can make all […]

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Best Practice for Live Chat Prompts

Mylvio Mendes — Wed, 10 Aug 2022 16:12:11 +0000

This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you can use to ensure your live chat feature is as good as possible. How often have you encountered a poor live chat experience? We've all been in that situation. You […]

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7 importanti statistiche WhatsApp per l’eCommerce nel 2023

Mylvio Mendes — Wed, 10 Aug 2022 16:09:46 +0000

Vediamo alcune statistiche di WhatsApp e le loro implicazioni per l’eCommerce nel 2023. Che cos’è WhatsApp Business? 7 Statistiche chiave di WhatsApp per l’e-commerce nel 2023 Conclusione WhatsApp Messenger è un servizio gratuito di messaggistica istantanea e voice-over-IP. L’applicazione viene utilizzata principalmente su dispositivi mobili. WhatsApp Messenger è un servizio gratuito di messaggistica istantanea e […]

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Ultimate guide to increasing average order value

Fiona O'Connor — Wed, 10 Aug 2022 12:28:50 +0000

Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if your average order value is low, your online store won't be earning up to its true potential. Here, we'll be sharing the importance of increasing average order value with live […]

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Best live chat plugins for WooCommerce

Mylvio Mendes — Tue, 09 Aug 2022 07:32:37 +0000

Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce users are busy online shopkeepers always on the lookout for improving their relationships with website visitors – potential customers – and customers. Not only do they want their website visitors […]

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13 Best live chat apps for Shopify

Dermot O'Connor — Mon, 08 Aug 2022 09:22:15 +0000

Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and abroad and has seen its revenue increase by over 50% from 2020 to 2021. In the past year, 44 million customers made purchases from Shopify merchants. It’s, therefore, no wonder […]

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PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers

Dermot O'Connor — Wed, 03 Aug 2022 08:50:28 +0000

As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

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Le migliori app di Live Chat per BigCommerce nel 2023

Dermot O'Connor — Tue, 26 Jul 2022 11:29:41 +0000

Cosa bisogna considerare quando si sceglie la migliore app di Live Chat per BigCommerce? Immaginate questo. I vostri team di assistenza clienti faticano a tenere il passo con l’enorme volume di clienti che contattano la vostra azienda, i vostri tassi di propensione alla chiamata (PTV) stanno salendo alle stelle e la maggior parte del vostro […]

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Help Scout live chat alternatives in 2023

Dermot O'Connor — Tue, 26 Jul 2022 08:57:13 +0000

Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment with a basic question. What do today’s customers think of phone calls? Ask any millennial or member of Gen Z, and the majority may tell you that phone calls are […]

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Best Zendesk Chat alternatives

Dermot O'Connor — Fri, 22 Jul 2022 12:53:40 +0000

We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, so here’s a round up of your choices, and the pros and cons associated with each of them. Even if you’re offering a top product or service, success still requires […]

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Freshdesk messaging alternatives in 2022

Fiona O'Connor — Wed, 20 Jul 2022 16:41:43 +0000

Take a look at the Freshdesk Chat and the alternatives - and then choose eDesk's Live Chat.

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13 new online marketplaces you should be selling on

Fiona O'Connor — Tue, 19 Jul 2022 11:25:36 +0000

Which online marketplace should you grow your retail business with? Here are 16 of the best.

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Mirakl partners with eDesk to empower sellers in their marketplace expansion

Fiona O'Connor — Wed, 13 Jul 2022 16:48:47 +0000

eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it has partnered with Mirakl to increase its native integrations to over […]

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Top 10 Prime Day statistics that every Amazon seller should know

Mylvio Mendes — Mon, 11 Jul 2022 16:09:07 +0000

Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn new customers into loyal customers with great customer service. So you can check your operations are running efficiently this year, we’ve compiled a list of Amazon Prime Day Statistics, including […]

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Come vendere su Etsy: una guida per principianti al successo nel 2023

Fiona O'Connor — Fri, 24 Jun 2022 08:14:11 +0000

Se siete artigiani indipendenti, produttori o distributori di articoli fatti a mano, di nicchia o vintage, vi starete chiedendo come vendere su Etsy. Insieme ad Amazon, eBay e Walmart, Etsy è uno dei più popolari mercati online. Tuttavia, Etsy si distingue dagli altri mercati di e-commerce perché è specializzato nell’offrire solo prodotti fatti a mano, […]

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26 best Shopify apps for your store In 2023

Fiona O'Connor — Mon, 20 Jun 2022 15:03:00 +0000

Shopify apps enable you to enhance your store's marketing, design, and operational capabilities - check out our pick of the best for 2023
.

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How Live Chat can transform your online store

Fiona O'Connor — Mon, 06 Jun 2022 09:57:30 +0000

Customers expect instant answers Find out how Live Chat can transform your support team's efficacy and boost sales.

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PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA

Fiona O'Connor — Thu, 26 May 2022 15:44:02 +0000

eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

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9 tips for private label and Amazon FBA sellers

Fiona O'Connor — Thu, 26 May 2022 09:30:20 +0000

Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers....

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3 modi in cui l’assistenza clienti AI può migliorare la vostra attività di e-commerce

Fiona O'Connor — Wed, 25 May 2022 09:30:00 +0000

L'intelligenza artificiale è lo sviluppo più entusiasmante nel campo dell'assistenza ai clienti degli ultimi tempi, in quanto consente alle aziende di interagire con i propri clienti in modo più efficace che mai. L'effetto a catena che questo avrà sui vostri profitti è davvero entusiasmante. Ecco perché.

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14 migliori temi gratuiti per Shopify per il 2023

Fiona O'Connor — Tue, 17 May 2022 12:09:49 +0000

I temi di Shopify fanno un'enorme differenza per l'aspetto, l'atmosfera e le conversioni del vostro sito di e-commerce. Scoprite i migliori temi gratuiti per Shopify nel 2023.

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16 migliori piattaforme di e-commerce B2B al mondo

Fiona O'Connor — Wed, 27 Apr 2022 14:13:20 +0000

L'eCommerce B2B è massiccio nel 2020 e cresce ad un ritmo rapido! Scoprite le 16 migliori piattaforme di eCommerce B2B del mondo per essere pronti a vendere all'ingrosso!

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How much does an eCommerce website cost in 2023

Fiona O'Connor — Wed, 20 Apr 2022 09:00:37 +0000

Staying on top of your eCommerce website costs is vital if you want to maximize your profit. Find out exactly how much it costs to build and run an eCommerce website in 20

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[Infographic] Why online sellers need extraordinary multichannel customer experiences

Fiona O'Connor — Mon, 11 Apr 2022 15:11:12 +0000

[Infographic] Why online sellers need extraordinary multichannel customer experiences

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22 top eCommerce influencers to follow in 2022

Fiona O'Connor — Fri, 08 Apr 2022 16:39:29 +0000

Knowledge is power so here are the top 22 eCommerce influencers you can learn from on Twitter, Instagram and YouTube.

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8 mobile commerce trends that will dominate through 2023 and beyond

Fiona O'Connor — Thu, 31 Mar 2022 10:24:39 +0000

Trends to consider for an effective mobile commerce strategy and how they can improve ROI drastically.

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Get customer feedback and reviews to find out what your buyers really think

Fiona O'Connor — Tue, 29 Mar 2022 12:38:47 +0000

Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies hoping to better understand customer feedback and reviews to identify what buyers want and need. In addition to this internal research, other customer insights can be gained by offering customer opinion […]

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eCommerce technology and tools that sellers need for success

Fiona O'Connor — Thu, 24 Mar 2022 19:51:54 +0000

Find out how eCommerce technology and tools help elevate the business of selling online and customer experiences.

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Providing extraordinary multichannel customer experiences

Fiona O'Connor — Tue, 15 Mar 2022 13:43:24 +0000

Find out how to successfully expand online businesses into other channels and geographies with a great multichannel customer experience.

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eCommerce Marketing: 20 Essential Tactics for 2023

Fiona O'Connor — Wed, 02 Mar 2022 17:31:36 +0000

eCommerce marketing is the lifeblood of your online store. If you aren't trying out every tactic to bring the sales in, you're leaving money on the table!

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Shopify statistics: Q1 2022

Fiona O'Connor — Mon, 28 Feb 2022 11:48:49 +0000

Founded in Ottawa, Canada in 2006, Shopify is an all-in-one eCommerce business platform that helps digital sellers start, run and grow their businesses online. It’s a subscription-based software designed especially for anyone running an eCommerce business. Read on for more Shopify statistics. Shopify allows anyone to set up a store online and easily sell their […]

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How to get ungated on Amazon in 2023

Fiona O'Connor — Sun, 27 Feb 2022 14:46:33 +0000

Raise your hand if you’ve been here before. You have a killer selling idea for Amazon but run into the problem of a restricted category. If this is you, this article will show you how you can get ungated on Amazon to really rock it in 2023. Amazon Restricted Categories Some products you sell on […]

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How to support multichannel eCommerce growth with extraordinary omnichannel customer experiences

Fiona O'Connor — Tue, 22 Feb 2022 11:28:06 +0000

Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from brick-and-mortar stores to websites, social media, email, print, marketplaces, and webstores – all of which are all critical to the purchase journey and customer experience. This merging of different marketing, […]

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How to find a product to sell on Amazon FBA in 2023

Fiona O'Connor — Sun, 20 Feb 2022 14:38:20 +0000

Whether you’re an established seller looking for a new angle or a beginner seller looking to break into the Amazon FBA market, finding a new product to sell can be a challenge. Luckily, this post has seven top tips for you to find a product to sell on Amazon FBA to help speed up the […]

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servizio clienti eCommerce: guida definitiva 2022

Fiona O'Connor — Sun, 20 Feb 2022 11:32:00 +0000

Dare un ottimo servizio clienti ed esperienze di eCommerce è vitale per la fedeltà dei clienti e per le grandi recensioni. Per saperne di più in questa guida.

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7 ways to get more eBay feedback in 2023

Fiona O'Connor — Tue, 15 Feb 2022 13:42:42 +0000

We all know one of the best ways to increase your sales on eBay is to get more eBay feedback that’s positive—and here are seven ways you might not know of that can help you do just that. 1. Be prompt in your payment One way to bolster your feedback and reputation is to be […]

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European VAT for eCommerce explained, in simple terms

Fiona O'Connor — Sun, 13 Feb 2022 09:13:18 +0000

European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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6 customer service email templates that will save you hours in 2023

Fiona O'Connor — Tue, 01 Feb 2022 14:27:27 +0000

Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t always be conveyed accurately in writing. This is where customer service email templates can be a big help. After all, you never want your email to be the one that goes […]

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Ecco come bloccare gli acquirenti su eBay (in 3 semplici passaggi)

Fiona O'Connor — Tue, 01 Feb 2022 09:50:15 +0000

Alcuni acquirenti di eBay è meglio evitarli! Se sono truffatori, concorrenti o semplicemente vivono troppo lontano, ecco come bloccare un acquirente su eBay!

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16 modi comprovati per aumentare le vendite su eBay nel 2023

Fiona O'Connor — Mon, 31 Jan 2022 09:49:42 +0000

Stai cercando di mettere un razzo sotto le tue vendite su eBay? Abbiamo compilato 16 hack essenziali che possono aiutarti ad aumentare le tue vendite su eBay.

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Amazon has 1.9 million active sellers worldwide (plus other stats)

Fiona O'Connor — Mon, 31 Jan 2022 08:00:21 +0000

Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue channels. Its 2020 revenue figure propelled Amazon to the top of the business leaderboard, as the third-largest company in the world by revenue. Prior to that, in 2019, the eCommerce […]

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Best eBay software for online sellers in 2023

Fiona O'Connor — Sat, 29 Jan 2022 13:33:34 +0000

To succeed on eBay, you’ve got to have the right software. There are loads of tools out there to help you optimize your product listings, rank higher in the Best Match algorithm, provide excellent customer service and increase sales.

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I 7 migliori strumenti per le parole chiave di Amazon per i venditori nel 2023

Fiona O'Connor — Wed, 26 Jan 2022 13:43:43 +0000

Gli strumenti per le parole chiave di Amazon danno ai venditori una comprensione dei loro potenziali acquirenti. Puoi usare le informazioni che raccogli per formare una strategia di marketing su Amazon e migliorare la visibilità e il posizionamento dei tuoi prodotti su Amazon. Ora che sappiamo che gli strumenti di parole chiave di Amazon sono […]

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Cryptocurrency and blockchain in eCommerce

Fiona O'Connor — Wed, 26 Jan 2022 08:30:36 +0000

With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on everyday people. So how does cryptocurrency and blockchain in eCommerce impact online retailers specifically? An alternative payment system built on the blockchain ledger, cryptocurrency has found cultural cache as an […]

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5 tips to optimise your eCommerce conversion rates in 2022

Fiona O'Connor — Tue, 25 Jan 2022 11:30:00 +0000

Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here's how to turn browsers into buyers.

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10 ways to get Amazon product reviews in 2023 (including a free template!)

Fiona O'Connor — Mon, 24 Jan 2022 09:47:07 +0000

There’s never been a better time to sell on Amazon. The global marketplace’s net sales are expected to reach as high as $162bn this year, and the company is likely to also overtake Walmart as America’s largest retailer in the coming year. But success doesn’t come without the work to back it up. To perform […]

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Amazon’s request a review: the ultimate guide for 2023

Fiona O'Connor — Mon, 24 Jan 2022 07:16:12 +0000

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about […]

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The 4 best Amazon FBA courses in 2023

Fiona O'Connor — Sun, 23 Jan 2022 14:21:24 +0000

If you’re thinking of selling on Amazon, there’s a lot you need to know to really increase your odds of success. Becoming an Amazon merchant isn’t at all like scrounging up loose items from around your home and selling them on your front lawn — the amount of knowledge and skill you need for Amazon […]

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9 effective tips for Customer Service Managers in 2023

Fiona O'Connor — Sat, 22 Jan 2022 19:10:01 +0000

Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2023, it’s even more so. The customer journey has become increasingly omnichannel – merging web, mobile, and in-store – for a more dynamic experience. In fact, customer expectations around all aspects of the shopping experience are […]

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Selling private label on Amazon in 2023 (6 easy steps)

Fiona O'Connor — Fri, 14 Jan 2022 11:20:13 +0000

When you decide to sell private label on Amazon instead of a manufacturer’s items, a lot of the selling rules still apply. However, there are a few things you need to do differently if you want to succeed, and eDesk has the guide for you. It’s time for you to shine under your own spotlight, […]

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Amazon images: everything you need to know in 2023

Fiona O'Connor — Wed, 12 Jan 2022 12:38:00 +0000

Perfecting your Amazon images is one of the most effective ways of increasing your sales. Find out how to create amazing Amazon product images that convert!

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12 best Amazon sourcing and research tools for 2023

Fiona O'Connor — Tue, 11 Jan 2022 19:41:06 +0000

Choosing the right software to help with your Amazon FBA product sourcing is crucial for success. There are many different tools available and we hope this list helps you make the right decision. Check out this list of the twelve best Amazon sourcing and research tools for sourcing and Amazon product research. 1. Helium 10 […]

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Come comunicare con Amazon Seller Central

Fiona O'Connor — Mon, 10 Jan 2022 13:51:25 +0000

Amazon Seller Central è stato progettato per aiutare i marchi e i commercianti a gestire efficacemente tutte le parti della loro attività su Amazon. Ma cercare di comunicare con Amazon Seller Central può essere frustrante. per i commercianti che hanno la sensazione di essere continuamente fraintesi. Nei post precedenti del blog, abbiamo coperto i modi […]

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Come vendere su eBay per i principianti nel 2023

Fiona O'Connor — Sat, 08 Jan 2022 00:00:00 +0000

eBay è uno dei mercati online più famosi al mondo. Fornisce agli individui e alle imprese di ogni dimensione l’opportunità di connettersi con un pubblico internazionale, ma la concorrenza è anche piuttosto dura. Per vendere con successo su eBay, i principianti devono comprendere le basi e padroneggiare competenze come l’ottimizzazione delle inserzioni. Questo può […]

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10 modi esperti per fornire un ottimo servizio clienti nel 2023

Fiona O'Connor — Wed, 29 Dec 2021 08:00:11 +0000

Nel 2023, il servizio clienti non è mai stato così importante. La ricerca mostra che L’86% dei clienti pagherà fino al 25% in più per un buon servizio clienti. I clienti che hanno avuto la migliore esperienza cliente hanno speso il 140% in più di quelli che hanno avuto un servizio clienti scadente. Con le […]

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Il miglior software per carrelli della spesa per la vostra azienda nel 2023

Fiona O'Connor — Fri, 17 Dec 2021 16:58:35 +0000

La scelta del miglior software di carrello della spesa per il tuo business dipenderà da una serie di fattori, dalle dimensioni e dagli obiettivi dell’azienda, al livello di know-how tecnico del tuo team. Quando crei un negozio ecommerce, questa è una delle decisioni più importanti che prenderai. Considera attentamente i tuoi bisogni, le tue capacità […]

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Deloitte Fast 50: eDesk vince il premio “Nuova tecnologia innovativa”.

Ann O'Sullivan — Wed, 08 Dec 2021 15:56:53 +0000

Il CEO Alex Payne ha accettato il premio per conto di eDesk ai Deloitte Ireland Technology Fast 50 Awards 2021 di quest’anno. Sono lieto di condividere che ‘eDesk Smart Inbox’ è stato annunciato come vincitore del Fast 50 “Innovative New Technology Award” di Deloitte Ireland in associazione con Google. Questo premio Deloitte onora eDesk per […]

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Quello che i venditori di eCommerce devono sapere sulla crisi della catena di approvvigionamento europea

Fiona O'Connor — Thu, 02 Dec 2021 10:38:51 +0000

La crisi della catena di approvvigionamento è un argomento che è stato impossibile da evitare per i venditori di eCommerce. È stato al centro dell’attenzione dei media, sia nel Regno Unito che in tutta Europa, perché le strozzature nell’approvvigionamento influiscono sull’accesso dei consumatori ai beni che vogliono, quando li vogliono. Conosciuta come la catena di […]

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Quello che i venditori di eCommerce devono sapere sulla crisi della catena di approvvigionamento degli Stati Uniti

Fiona O'Connor — Wed, 24 Nov 2021 12:42:53 +0000

Chiedete a qualsiasi venditore di eCommerce quali sono i principali problemi che pesano sulla loro mente (e sul loro bilancio) e senza dubbio la catena di approvvigionamento sarà un argomento di conversazione. Nell’ultimo anno, abbiamo visto il dispiegarsi di molti problemi della catena di approvvigionamento, dall’indisponibilità di certi articoli all’aumento dei costi di spedizione e […]

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Choosing the Right Helpdesk Software

Fiona O'Connor — Mon, 22 Nov 2021 12:36:39 +0000

If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by implementing helpdesk software. Helpdesk software helps teams work more effectively, processes flow better and gives your customers the confidence that your business has their best interests at the forefront of […]

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10 Ways to Increase Customer Loyalty

Fiona O'Connor — Tue, 16 Nov 2021 19:07:15 +0000

Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a business’s profits come from just 20% of its customers. On top of this, it’s also been proven that it is much more cost-effective to sell to existing customers than to […]

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Amazon backend keyword optimisation – an Illustrated step by step guide for sellers

Fiona O'Connor — Tue, 16 Nov 2021 17:03:31 +0000

A guest post about keyword optimization from our friends at, ZonGuru who make selling on Amazon easier with their powerful data insights and automation toolkit. Amazon keyword optimization is crucial to listing success on Amazon. An optimized product detail page receives more visibility and attention in search, driving higher clicks and sales than a poorly […]

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DTC eCommerce: Why Direct To Consumer Is The Future

Fiona O'Connor — Tue, 09 Nov 2021 16:14:21 +0000

Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding to this expectation by taking their proposition directly to consumers. Lets take a closer look. The retail world is being shaken up as distribution models are changing to bypass distributors […]

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Things To Avoid This Holiday Season!

Fiona O'Connor — Tue, 09 Nov 2021 10:10:54 +0000

The 2020 holiday season is a huge opportunity for sellers, but if you're not prepared it will turn into a nightmare! Watch out for these seven things to avoid!

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How to Improve Conversion Rates with Amazon Attribution

Fiona O'Connor — Tue, 02 Nov 2021 17:24:43 +0000

A guest post from our friends at Profit Whales, who help brands use marketing budgets and increase conversion rates efficiently. Amazon sellers know firsthand how difficult it is to track and measure the impact that external advertising channels have on sales. What kind of content and which channel helps bring the most audience to your […]

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eCommerce CRM Software: 7 Of The Best Solutions

Fiona O'Connor — Tue, 19 Oct 2021 14:29:40 +0000

Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific […]

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How to Choose Dropshipping Products: The Ultimate Guide!

Ann O'Sullivan — Tue, 12 Oct 2021 08:55:27 +0000

If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding new product lines, this article will tell you everything you need to know about how to choose dropshipping products and how to source your chosen items. What is dropshipping? Dropshipping […]

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Shipping: The Most Underrated Aspect of Your Customer Service Strategy

Fiona O'Connor — Mon, 11 Oct 2021 14:40:18 +0000

A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think […]

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Selling online in France: How to take advantage of this huge market

Ann O'Sullivan — Mon, 11 Oct 2021 14:40:18 +0000

Have you successfully grown your online business in your home country? Are you looking for new marketplaces to reach more customers? Then it could be time to start selling internationally and you should look no further than France. You might be thinking that France would be a challenge too far considering the language barrier, but […]

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European VAT for eCommerce, explained in simple terms

Fiona O'Connor — Wed, 06 Oct 2021 12:00:18 +0000

European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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10 Customer Retention Strategies That Work: Get Them and Keep Them!

Fiona O'Connor — Wed, 29 Sep 2021 15:15:31 +0000

Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat […]

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Keep Customers Coming Back With the Surprise and Delight Technique

Fiona O'Connor — Fri, 24 Sep 2021 11:34:09 +0000

Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I […]

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WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

Fiona O'Connor — Tue, 21 Sep 2021 15:47:50 +0000

In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]

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Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

Fiona O'Connor — Thu, 16 Sep 2021 14:24:10 +0000

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]

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12 Customer Service KPIs to Track Support Goals

Fiona O'Connor — Tue, 14 Sep 2021 10:37:03 +0000

A famous quote from American retail magnate Sam Walton, founder of Walmart, says: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” This is an excellent illustration of why, as any customer service professional knows, the focus […]

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10 Tips to Improve Customer Service on Instagram

Fiona O'Connor — Tue, 07 Sep 2021 16:35:33 +0000

Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25 million brand accounts using Instagram, and over 80% of Instagram users follow at least one brand account. Did you know that 80% of customers engage with brands on social media? […]

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eDesk Appoints New Vice President of Global Marketing

Fiona O'Connor — Tue, 07 Sep 2021 16:29:44 +0000

eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]

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Holiday Season 2021: The Biggest Ever for eCommerce!

Fiona O'Connor — Sat, 04 Sep 2021 13:27:55 +0000

The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!

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eDesk Product Update: August 2021

Fiona O'Connor — Thu, 02 Sep 2021 13:33:47 +0000

Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]

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10 Ways to Develop a Customer Service Mindset

Fiona O'Connor — Wed, 01 Sep 2021 09:00:10 +0000

Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best course of action in each situation. It’s not an easy role, but it is an incredibly important one, especially when you consider that a customer service representative is the ‘face’ […]

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What is Automated Customer Service? (Examples, Pros and Cons)

Fiona O'Connor — Fri, 27 Aug 2021 14:21:28 +0000

Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing and customer service. This means that whether physical or intellectual, many tasks that were once time-consuming can now be automated for a better result – and customer service is no […]

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How to Use Facebook Messenger for Customer Service

Fiona O'Connor — Thu, 12 Aug 2021 10:52:22 +0000

Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been on the rise for some time now, today more than 2 billion people worldwide use social messaging apps to connect with others online. Facebook Messenger, in particular, sees 1.3 billion […]

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Why Online Sellers Must Pay Attention to Their Net Promoter Score

Fiona O'Connor — Wed, 11 Aug 2021 09:49:33 +0000

Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the competition? Much like an iceberg, 90% of how you are actually performing can’t be seen and is below the water. So how can you better understand how you are performing […]

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The Ultimate Guide to Customer Feedback

Fiona O'Connor — Tue, 03 Aug 2021 13:53:05 +0000

As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only natural that after making a purchase, they’ll have an opinion about whether the transaction was a positive or negative experience and whether there is room for improvement. Listening to your […]

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BigCommerce vs Shopify: Quale utilizzare?

Fiona O'Connor — Thu, 29 Jul 2021 11:21:36 +0000

La scelta di una piattaforma di e-commerce per la vostra azienda può essere complicata. La scelta è molto ampia e il confronto tra caratteristiche come i modelli, i vantaggi e i prezzi può risultare travolgente. Due dei grandi nomi dell’ecommerce sono BigCommerce e Shopify. Entrambi sono creatori di siti web basati su browser (senza software) […]

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10 Ways to Get Online Reviews for Your Business

Fiona O'Connor — Tue, 27 Jul 2021 15:50:04 +0000

Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good […]

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10 Tips for Creating the Best Customer Experience Strategy

Fiona O'Connor — Thu, 22 Jul 2021 09:53:53 +0000

Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to increased customer loyalty, redacted churn, and an increase in profits. In fact, research has shown that 86% of customers are willing to pay more for a better experience. That’s why […]

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Customer Service Chatbots: The Future of Customer Service?

Fiona O'Connor — Tue, 20 Jul 2021 10:46:34 +0000

In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. In fact, if you’ve ever used chat-based customer service, it’s likely it was with a chatbot – a software application that allows your customers […]

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Omnichannel vs Multichannel Marketing: What is The Difference?

Fiona O'Connor — Mon, 19 Jul 2021 09:57:45 +0000

The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. Before making a purchase, a consumer is likely to zig-zag across multiple shopping channels and platforms – from Amazon to eBay, via eCommerce stores and Facebook, using a desktop computer, […]

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The Art of Customer Appreciation and How it Can Help You Grow

Fiona O'Connor — Fri, 09 Jul 2021 16:01:27 +0000

“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you […]

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11 Customer Experience Metrics You Should Be Tracking in 2021

Fiona O'Connor — Thu, 08 Jul 2021 10:40:02 +0000

If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer experience, it’s essential to put some formalised key performance indicators in place (KPIs) so that your evidence isn’t just anecdotal. Using the right customer experience metrics will provide the insight […]

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IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

Fiona O'Connor — Fri, 02 Jul 2021 10:45:31 +0000

IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]

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Zendesk vs Freshdesk: How to Choose? (2021 Guide)

Fiona O'Connor — Thu, 01 Jul 2021 10:50:48 +0000

When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of […]

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Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Fiona O'Connor — Tue, 29 Jun 2021 12:03:07 +0000

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]

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ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

Fiona O'Connor — Mon, 28 Jun 2021 16:53:33 +0000

ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

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5 Ways to Reduce Customer Response Times

Fiona O'Connor — Thu, 24 Jun 2021 10:14:10 +0000

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]

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How to Get Reviews on Amazon (5 Proven Ways)

Fiona O'Connor — Thu, 24 Jun 2021 09:00:43 +0000

Make no bones about it: positive reviews increase sales Here's how to write the perfect feedback request message.

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How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead

Fiona O'Connor — Wed, 23 Jun 2021 01:00:06 +0000

While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]

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What is a Support Ticket System and How to Use One

Fiona O'Connor — Tue, 22 Jun 2021 11:04:22 +0000

Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing. Whatever the turn of phrase, the customer service software industry generally uses the broad term […]

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7 Ways to Reduce Customer Support Costs in 2021

Fiona O'Connor — Thu, 17 Jun 2021 11:41:36 +0000

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]

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How to Save an Hour Per Day on Support Tickets

Fiona O'Connor — Fri, 11 Jun 2021 08:45:07 +0000

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]

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Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Fiona O'Connor — Thu, 03 Jun 2021 07:59:56 +0000

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

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The Stats That Underline the Importance of Positive Reviews

Fiona O'Connor — Fri, 28 May 2021 15:09:31 +0000

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A […]

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How to Transform a Potential Issue into a Positive Review

Fiona O'Connor — Thu, 27 May 2021 14:33:22 +0000

A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do […]

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New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

Fiona O'Connor — Wed, 19 May 2021 06:30:31 +0000

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which […]

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2 Tested Ways to Remove Negative Feedback on Amazon

Fiona O'Connor — Tue, 18 May 2021 09:22:05 +0000

No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. […]

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How to Write Winning Product Titles for Amazon

Fiona O'Connor — Mon, 17 May 2021 09:19:10 +0000

When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, […]

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CTO Corner: Feature Focus on eDesk’s New Smart Inbox

Gareth Cummings — Sun, 16 May 2021 15:56:03 +0000

In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get […]

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How to Do Amazon Competitor Analysis

Fiona O'Connor — Thu, 13 May 2021 14:38:03 +0000

Guest post by Charles Richard from TatvaSoft UK Successful survival demands continuous evolution and adaptation. And the fact certainly stands true for any entity in any scenario; even for leading tech companies ruling the industry such as Amazon. No matter how counter-intuitive it may sound, but it’s true! Also, the internet seems to be beaming […]

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How to Get an Amazon Choice Badge for Your Products

Fiona O'Connor — Mon, 10 May 2021 11:00:58 +0000

Selling on Amazon, you might not always notice some of the little things that happen. And one of them that gained popularity this year was a little dark blue badge with the words ‘Amazon’s Choice’ on it. It’s actually been here since 2015 when Amazon used it to streamline purchases made from the Echo, but […]

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Response Templates to Deal with Negative Reviews on Amazon

Fiona O'Connor — Wed, 05 May 2021 13:10:05 +0000

Guest post by Michael from Deliverr eCommerce review systems allow buyers to share their purchasing experiences with products and sellers. As an eCommerce seller, you’re likely to get plenty of great reviews and a few bad ones. Customers sometimes leave negative reviews, even when you do everything right. It’s an unfortunate truth. You have a […]

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The Best Products to Private Label on Amazon

Fiona O'Connor — Fri, 30 Apr 2021 15:19:16 +0000

Private labelling is a pretty simple concept and here we discuss the best products to private label on Amazon. What is Private Labelling? Private labelling is a pretty simple concept. You sell your own inventory and use your own packaging, but the items you’re selling are made by someone else. For example, the supermarket Tesco […]

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5 Lessons Learned From a Failed Amazon Seller

Fiona O'Connor — Thu, 29 Apr 2021 15:32:59 +0000

Guest post by Roberto from Mofluid There are many individual sellers on Amazon trying to make a quick buck, or even making millions from selling different products. The latter are probably doing it with high volume or high-margin products, or both, but some products have proven to be a tough road. While we hear many […]

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How to Write the Best Amazon Feedback Request Email (Free Template)

Fiona O'Connor — Wed, 28 Apr 2021 13:20:30 +0000

Guest post by Steve Rajeckas from Flip Those Books Keeping an extremely high Amazon feedback rating is arguably the most impactful thing you can do to safeguard your Amazon FBA business. If it drops even a tiny bit, you’ll lose sales to sellers with better ratings. And if it drops more than a bit, you’re […]

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Selling Books on Amazon FBA (29 Expert Tips)

Fiona O'Connor — Tue, 27 Apr 2021 15:45:19 +0000

Guest post by Steve Rajeckas from Flip Those Books The world of selling books on Amazon FBA can be tough to navigate without any guidance. There are tons of helpful tips and secrets you can only learn through experience… or by learning from the experiences of someone who sells books on Amazon FBA full-time. That’s […]

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Cosa devi sapere quando fai dropshipping da Amazon a eBay

Fiona O'Connor — Wed, 21 Apr 2021 13:18:11 +0000

Con il dropshipping, si toglie la preoccupazione di dover tenere un inventario completo e pagare le spese di stoccaggio e adempimento. Tutto quello che devi fare è accettare l’ordine e assicurarti che il fornitore lo esegua. Se ti stai chiedendo del dropshipping tra due giganti online, Amazon ed eBay, eDesk ti ha coperto. Ecco cosa […]

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eDesk Awarded ‘2021 Excellence In Customer Service Award’

Fiona O'Connor — Tue, 20 Apr 2021 14:16:33 +0000

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group. This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s […]

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8 Tips for Responding to Amazon Reviews

Fiona O'Connor — Thu, 15 Apr 2021 14:39:22 +0000

If you sell products on Amazon, you’ll know how important good reviews are. Reviews are an essential form of social proof, and Amazon decided early on that reviews would play a key role in its marketplace. Now, most ecommerce websites will make use of reviews to boost trust and sales. But what should you do […]

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How to Hack Frequently Bought Together on Amazon

Fiona O'Connor — Tue, 13 Apr 2021 10:34:54 +0000

How often are you utilising the ‘frequently bought together’ feature on Amazon? If the answer is ‘not at al’ then you could be missing out on a valuable source of revenue. At eDesk, we’re always interested in making sure you maximise every source of revenue, so keep reading to learn how to make money out […]

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Is Amazon Deleting or Blocking Your Reviews?

Fiona O'Connor — Mon, 12 Apr 2021 08:56:31 +0000

Reviews are a fundamental part of being a success selling on Amazon, so the idea that yours could be blocked or deleted is worrisome. How do you know if it’s happening to you? This post uncovers what’s going on with product reviews on Amazon and what you can do to avoid that pitfall. Are Amazon […]

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5 Ways to Improve Your Amazon Customer Experience

Fiona O'Connor — Thu, 08 Apr 2021 13:16:21 +0000

Amazon is all about the customer experience. It’s right there in their logo, with the arrow going from a to z to represent their guarantee. As a seller, it’s your job to ensure you’re delivering a stellar customer experience every single time, and this post has five ways you can keep doing that. 1. Make Your […]

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What is the Amazon Request a Review Button?

Fiona O'Connor — Wed, 07 Apr 2021 12:50:23 +0000

We all know how tough it is to get a buyer to leave a review once the sale’s been completed, so how cool is it that Amazon’s introduced a “Request a Review” button on the Order Details page in Seller Central? If you’re not using feedback software to automate the process for you, then the […]

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11 modi per trovare prodotti di tendenza da vendere sul tuo sito eCommerce

Fiona O'Connor — Wed, 31 Mar 2021 15:55:44 +0000

Post di Brian Dean di Backlinko Sfruttare una categoria di prodotti di tendenza può essere una miniera d’oro per qualsiasi sito di eCommerce. Questo perché un prodotto di tendenza significa meno concorrenza su Google. Meno annunci su Facebook in quello spazio. E di solito puoi far pagare di più di quanto potresti fare per un […]

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7 Ways an eCommerce Helpdesk Can Boost Your Business

Fiona O'Connor — Tue, 30 Mar 2021 05:15:28 +0000

With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such […]

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4 Customer Feedback Templates That Actually Get Results

Fiona O'Connor — Sat, 27 Mar 2021 16:55:55 +0000

Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month […]

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Help Your Helpdesk Empower Your Brand

Ann O'Sullivan — Tue, 23 Mar 2021 09:10:31 +0000

Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support ticket compared to 1 in 8 in 2019. Takeaway 2. Consumer expectations have led many eCommerce sellers to proactively adopt purpose-built tools to ensure the exceptional customer service that fosters […]

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Amazon Seller Feedback: Everything You Need to Know

Fiona O'Connor — Mon, 22 Mar 2021 11:36:33 +0000

Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon […]

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What Does Data Tell Us About the Future of eCommerce?

Fiona O'Connor — Tue, 16 Mar 2021 12:26:12 +0000

Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the […]

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eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

Fiona O'Connor — Tue, 16 Mar 2021 08:47:51 +0000

London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise […]

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A Message From Our CEO: The Next Phase of eDesk

Ann O'Sullivan — Tue, 16 Mar 2021 08:45:28 +0000

CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The […]

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7 Top Customer Support Trends for 2021

Fiona O'Connor — Mon, 08 Mar 2021 10:37:59 +0000

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service. In fact, it’s been this attention to detail and focus on the customer experience that […]

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eDesk Product Update: Feb 2021

Fiona O'Connor — Tue, 16 Feb 2021 15:50:26 +0000

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]

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99 Essential Customer Service Statistics for 2021

Fiona O'Connor — Thu, 04 Feb 2021 16:22:35 +0000

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service […]

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10 Must-Attend eCommerce Conferences in 2021

Fiona O'Connor — Mon, 01 Feb 2021 16:23:28 +0000

In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a […]

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How CarParts.com Slashed Customer Support Response Time

Fiona O'Connor — Thu, 14 Jan 2021 09:07:00 +0000

Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.

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10 Ways Your eCommerce Brand Can Win in 2021

Fiona O'Connor — Thu, 24 Dec 2020 10:01:18 +0000

As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny. Over the coming months, we will blog about what the retail […]

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7 Best Enterprise eCommerce Platforms for 2021

Fiona O'Connor — Tue, 22 Dec 2020 18:00:20 +0000

If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations […]

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13 Best Amazon Product Finder Tools

Fiona O'Connor — Fri, 18 Dec 2020 08:59:56 +0000

Having the right products is half the battle for achieving high sales on Amazon. But if you’re not sure where or how to look for the best products, we’ve got your back. Here are the 13 best tools we’ve uncovered to help you search for the right products for your store. 1. AMZScout AMZScout calls […]

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Improve Customer Service on Shopify With an eCommerce Helpdesk

Fiona O'Connor — Tue, 15 Dec 2020 16:20:07 +0000

Every 90 seconds, a store using Shopify makes its first sale. Here's how eDesk's ecommerce helpdesk enables you to improve customer service on Shopify.

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7 Ways to Reduce Your eBay Seller Fees

Ann O'Sullivan — Tue, 01 Dec 2020 15:33:28 +0000

Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains a popular shopping site for billions of users around the world. Home to well-known brands and kitchen table enterprises, eBay attracts individuals and businesses because it remains one of the […]

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Google Shopping Announcement is a Game Changer For Retailers

Fiona O'Connor — Wed, 14 Oct 2020 16:20:11 +0000

When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce […]

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Amazon Renewed: Everything You Need to Know

Fiona O'Connor — Tue, 06 Oct 2020 16:09:35 +0000

Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take […]

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Amazon Buyer-Seller Messaging: New Communication Guidelines

Fiona O'Connor — Fri, 25 Sep 2020 15:17:34 +0000

We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problems occur when, despite being in possession of information relating to new rules, Amazon sellers struggle to comply! It’s only fair that Amazon […]

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Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020

Fiona O'Connor — Thu, 17 Sep 2020 15:19:47 +0000

xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. […]

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6 Reasons Why a Knowledge Base is Essential for Online Sellers

Fiona O'Connor — Thu, 20 Aug 2020 16:00:45 +0000

A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!

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Which Shopify trust badges are essential for your store?

Fiona O'Connor — Wed, 19 Aug 2020 13:04:51 +0000

Shopify badges help you to gain trust and improve conversion. Check out which Shopify trust badges are essential for your online store in 2020!

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Amazon ACOS: 7 Proven Ways to Reduce It

Fiona O'Connor — Fri, 14 Aug 2020 16:20:11 +0000

Some sellers think that Amazon PPC ads are expensive. But if you reduce your Amazon ACOS, you can achieve a huge boost to your sales and profit. Here's how!

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PayPal vs Stripe: The Ultimate Comparison

Fiona O'Connor — Fri, 14 Aug 2020 08:04:20 +0000

PayPal vs Stripe is a question that sellers need to consider carefully. They both have their pros and cons but which one is right for your online store?

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eBay Fees: How Much Does It Cost to Sell on eBay?

Fiona O'Connor — Thu, 13 Aug 2020 15:12:44 +0000

Understanding eBay fees is critically important for every seller. From final value fees, to insertion fees, this guide explains them in simple ter

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Shopify vs WooCommerce: A Deep Dive Comparison

Fiona O'Connor — Wed, 12 Aug 2020 15:07:51 +0000

Shopify vs WooCommerce is a question that sellers should carefully consider. In this deep dive comparison we help you decide which platform's best for your store.

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Cos’è Amazon Movers and Shakers e come usarlo!

Fiona O'Connor — Wed, 12 Aug 2020 14:18:24 +0000

La lista di Amazon Movers and Shakers mostra quali prodotti sono cresciuti di più nelle loro vendite nelle ultime 24 ore. Ecco come usarlo a tuo vantaggio!

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PayPal Chargeback: Guida essenziale per i venditori eCommerce

Fiona O'Connor — Wed, 12 Aug 2020 13:05:58 +0000

I chargeback di PayPal bloccano il flusso di cassa e possono far perdere tempo ai venditori. Ma se li combatti con successo, puoi recuperare i tuoi pagamenti! Scopri come!

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eBay Partial Refund: Everything You Need to Know

Fiona O'Connor — Wed, 12 Aug 2020 08:14:37 +0000

A bad sale doesn't always have to result in a negative review or a full refund. Learn how an eBay partial refund is often enough to diffuse the situation.

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eBay Selling Limits: What Are They and How Can You Raise Them?

Fiona O'Connor — Tue, 11 Aug 2020 16:04:40 +0000

Don't let your store be restricted by eBay selling limits! Learn everything you need to know about them, including why they're set and how to increase them.

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Amazon Early Reviewer Program: Everything You Need to Know!

Fiona O'Connor — Tue, 11 Aug 2020 14:47:25 +0000

The Amazon Early Reviewer Program helps to boost your new products, but is it worth the cost? We take a deep dive to assess the program's true value.

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How to Create a Customer Oriented eCommerce Business

Fiona O'Connor — Tue, 11 Aug 2020 12:42:08 +0000

Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales

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Online arbitrage: we look beyond the hype!

Fiona O'Connor — Tue, 11 Aug 2020 11:48:59 +0000

Online arbitrage is often regarded as a shortcut to eCommerce fortunes. But does online arbitrage really work? In this guide we take a look beyond the hype.

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The 10 Best Shopify Alternatives in 2021

Fiona O'Connor — Tue, 11 Aug 2020 10:32:30 +0000

Shopify is a great eCommerce platform, but it's not the perfect choice for every seller. We've collected the best Shopify alternatives to help you choose the perfect one for your business.

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eBay Guaranteed Delivery: The Ultimate Guide

Fiona O'Connor — Tue, 11 Aug 2020 09:42:01 +0000

eBay Guaranteed Delivery is a great service that all eBay sellers should consider offering. Check out all you need to know about Guaranteed Delivery here!

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eBay unpaid item case: how to recover your payment

Fiona O'Connor — Mon, 10 Aug 2020 16:30:55 +0000

Unpaid items are a real problem for eBay sellers, but there's a way to recover your payment! Find out how an eBay unpaid item case can save the day.

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Account eBay sospeso? Ecco come rimediare rapidamente!

Fiona O'Connor — Mon, 10 Aug 2020 15:59:21 +0000

Il tuo account eBay è sospeso e hai bisogno di sistemarlo velocemente? Dai un'occhiata a questa guida completa che ti aiuterà a risolvere il problema e a tornare a vendere!

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How to Combine Shipping on eBay in Three Simple Steps

Fiona O'Connor — Mon, 10 Aug 2020 15:24:16 +0000

Find out how to combine shipping on eBay in three simple steps! eBay combined shipping reduces cart abandonment, increases order value and boosts conversion

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Return on sales: a crucial metric for eCommerce success

Fiona O'Connor — Mon, 10 Aug 2020 14:14:00 +0000

Return on Sales could be the most important metric for your eCommerce business. Find out how to calculate it and why it's so important for your online store

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How to Maintain a Flawless Amazon Invoice Defect Rate

Fiona O'Connor — Mon, 10 Aug 2020 10:28:22 +0000

Invoice Defect Rate now contributes to Amazon Account Health. Luckily, there's an easy way to keep your Amazon Invoice Defect Rate flawless. Find out how!

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7 Ways to Boost Your Amazon Sales Rank in 2021

Fiona O'Connor — Thu, 06 Aug 2020 16:54:00 +0000

Amazon sales rank is a vital metric which helps determine your products' visibility in search results. Find out how you can improve your Amazon sales rank!

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eBay managed payments: the ultimate guide

Fiona O'Connor — Mon, 29 Jun 2020 14:54:54 +0000

The checkout can be a thorny issue for online retailers, with many shoppers dropping off just when they're pulling out the credit card. With eBay managed payments, customers will be able to complete their purchase without being sent to PayPal.

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eBay top rated seller status: how to get it and keep it!

Fiona O'Connor — Tue, 23 Jun 2020 10:15:55 +0000

eBay top rated seller status is an incentive for sellers to provide excellent customer service and offer a generous returns policy. Top rated sellers on eBay enjoy a number of benefits including increased visibility for listings, a ‘top rated seller’ badge to and increased protections. However, sellers need to meet quite a few strict requirements […]

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Should Your Online Store Offer Free Shipping and Returns?

Lyndsay McGregor — Mon, 22 Jun 2020 10:30:00 +0000

Most people now expect free delivery and returns as standard. For online sellers, however, free shipping is anything but free.

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7 Ways to Grow eCommerce Customer Loyalty

Fiona O'Connor — Fri, 19 Jun 2020 11:21:17 +0000

Consider this: Increasing your customer retention by just 5% can lift your profits by 25%. What makes customer loyalty so profitable, exactly? Well, loyal customers are a special breed. They’re not just on the hunt for whatever product they can get the fastest, or for the lowest price (although those certainly don’t hurt!). Rather, loyal […]

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How to find products on AliExpress: The ultimate guide

Fiona O'Connor — Thu, 18 Jun 2020 10:37:40 +0000

Picking a winning product at the right price can be the difference between eCommerce success or failure. Find out how to find products on AliExpress!

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eBay Marketing: How to Drive More Sales to Your eBay Store (2021)

Fiona O'Connor — Wed, 17 Jun 2020 11:18:00 +0000

The essential eBay marketing strategies to help you drive more people to your store and accelerate your sales and profit in 2020.

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How to Make a Killer eCommerce Product Video

Fiona O'Connor — Tue, 16 Jun 2020 11:34:43 +0000

eCommerce videos are a huge opportunity to showcase your products. Learn how to make a stunning eCommerce product video that boosts your sales today!

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Headless Commerce Explained in Simple Terms

Fiona O'Connor — Fri, 12 Jun 2020 09:42:54 +0000

Headless commerce might sound technical, but it doesn't have to be! We take a look at the advantages and disadvantages of headless commerce in simple terms

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Direct to consumer: the D2C eCommerce revolution!

Fiona O'Connor — Thu, 11 Jun 2020 14:15:21 +0000

Tired of handing your profits to retailers? Wondering about the benefits of direct to consumer (D2C) eCommerce? We’re weighing up the pros and cons in this handy guide.

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Selling on Allegro: Europe’s 5th largest marketplace

Ann O'Sullivan — Wed, 10 Jun 2020 12:35:09 +0000

Allegro is Europe's 5th biggest online marketplace and a potential goldimine for sellers! Find out everything you need to know about selling on Allegro!

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5 Ways eBay Promoted Listings Will Boost Your Sales

Fiona O'Connor — Tue, 09 Jun 2020 09:22:00 +0000

eBay promoted listings are a great way to increase a product’s visibility to more buyers and create more sales. We discuss the main advantages and to set yourself up for success.

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How Artificial Intelligence is Revolutionizing eCommerce

Fiona O'Connor — Fri, 05 Jun 2020 14:23:18 +0000

Artificial intelligence helps eCommerce businesses to reduce costs, create stronger connections with customers and sell more. Check out how AI is revolutionizing eCommerce and how your business can take advantage of it!

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TikTok for eCommerce: An Essential channel in 2021?

Fiona O'Connor — Tue, 02 Jun 2020 13:10:36 +0000

TikTok's phenominal growth has caught the eye of online sellers everywhere. But just how effective is TikTok for eCommerce?

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How to Find a Private Label Manufacturer in China

Fiona O'Connor — Mon, 01 Jun 2020 14:39:23 +0000

Guest post by Sharline from Leeline Sourcing Business owners want to stand out among millions of eCommerce peers. One way of doing this is to use private labelling to distinguish items from others listed for sale online. This distinction can also allow for much more profit. In order to bring your business idea to life, […]

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